Culinary Depot Reviews (%countItem)
Culinary Depot Rating
Address: 204 Clifton Ave Ste 2, Lakewood, New Jersey, United States, 08701-3390
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+1 (732) 942-0900 |
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We purchased over $60,000 worth of equipments from Culinary Depot 1 year ago. They sent us a faulty mixer, however I had purchased additional warranty for the mixer which cost $450. Once we found out the mixer was completely worn, called for service and no one would honor it. I tried and tried and was very calm took many losses, due to mixer breaking down. I paid out of my pocket, but was never reimbursed. My only objective is to stop these unethical practices and trying to take advantages of small business.
Unfortunately there has been an issue with parts and warranty. We have been in touch with the customer help the customer. After working to get the mixer fixed, we have offered him a full credit for the amount he paid for the mixer, towards a brand new mixer.
Complaint: ***
I am rejecting this response because, This has been over 14 months and my concerns were never resolved. Now, the option they are proposing is spending an additional $19,300 on a new mixer. Unfortunately, big corporation like Culinary Depot is trying to take advantage of a small business.
Here are the options that are realistic and ethical from both standards:
1) Fix the issues that are pending on a faulty machine that Culinary Depot sold
2) Send a full refund including the warranty and shipping charged.
Regards,
***
Regards