Initial Business Response / [redacted] */ The Client listed contacted me via text message on my cell phone regarding the stump in questionWe had removed trees from the city easement a year prior and had ground the stumpsUnfortunately, very soon after he contacted me, Denver was hit with a severe May snow storm that damaged trees all over townI was swamped with emergency calls of tree limbs and trees down from previous clients and I put this work as a priorityWhen the emergency work cleared, I stopped by and looked at the stumps in questionI texted the client back and told him that what he had uncovered was in fact a large root and not part of the stump, and that the contract was for stump grinding and not removal of rootsHowever, I still sent a crew to his residence the following day, a Saturday, and they ground out the root free of chargeThe client was very pleased and even gave my workers a $tipI can only assume that he contacted the Revdex.com when I was vey busy with snow storm emergency clean up and neglected to follow up after I resolved the issueWe ground out the roots, which were not part of the original contract for stump removal, on Saturday, May 23rdThank you
[redacted] [redacted] *** [redacted] *** Dear Ms [redacted] , This letter is in response to the complaint filed by [redacted] on 12/13/2016, which was given the ID of [redacted] The letter describing the complaint refers to Mr [redacted] as our customer in several placesMr [redacted] is not one of our customersHe is a neighbor to the work we were completing at [redacted] When we arrived on site to complete the scheduled work of removing a large dead Silver Maple tree in the city easement, Mr***'s car was in the area of the work that we needed to completeWe attempted several times to knock on his door in order to have the car moved, but we were unable to get anyone to answer the doorAfter attempting this for over an hour, we decided to cut a few branches from the tree on the opposite side, away from Mr***' s vehicle, in hopes that the noise from the chainsaws would bring him to the door and we could get the vehicle movedUnfortunately, when we cut the branches the wind carried the sawdust from cutting and got some on the vehicleMr [redacted] was very upset and called the policeWhen the police arrived, Mr [redacted] had moved his car to another area and he refused to let the officer look at the car and no police report was filedThe complaint refers to "sap" from the tree on the carThis particular tree was cited by The City of [redacted] to be removed because it was deadMaple trees do not produce sap in the winter months and dead trees do not produce sap at allHowever, we did feel an obligation to help Mr [redacted] with the issue of sawdust on his carThe day after the incident, without any knowledge that Mr [redacted] had contacted the Revdex.com, we contacted Mr [redacted] and offered to pay for his car to be cleanedHe informed us that he had already had it detailed and the cost was $At this point, we went back over to his residence and paid him $cash for the detailing of his vehicleThe receipt for this payment is enclosedPlease feel free to contact me with any other questions or concerns regarding this matterThank you Sincerely, [redacted] ***
Initial Business Response / [redacted] */ The Client listed contacted me via text message on my cell phone regarding the stump in questionWe had removed trees from the city easement a year prior and had ground the stumpsUnfortunately, very soon after he contacted me, Denver was hit with a severe May snow storm that damaged trees all over townI was swamped with emergency calls of tree limbs and trees down from previous clients and I put this work as a priorityWhen the emergency work cleared, I stopped by and looked at the stumps in questionI texted the client back and told him that what he had uncovered was in fact a large root and not part of the stump, and that the contract was for stump grinding and not removal of rootsHowever, I still sent a crew to his residence the following day, a Saturday, and they ground out the root free of chargeThe client was very pleased and even gave my workers a $tipI can only assume that he contacted the Revdex.com when I was vey busy with snow storm emergency clean up and neglected to follow up after I resolved the issueWe ground out the roots, which were not part of the original contract for stump removal, on Saturday, May 23rdThank you
[redacted] [redacted] *** [redacted] *** Dear Ms [redacted] , This letter is in response to the complaint filed by [redacted] on 12/13/2016, which was given the ID of [redacted] The letter describing the complaint refers to Mr [redacted] as our customer in several placesMr [redacted] is not one of our customersHe is a neighbor to the work we were completing at [redacted] When we arrived on site to complete the scheduled work of removing a large dead Silver Maple tree in the city easement, Mr***'s car was in the area of the work that we needed to completeWe attempted several times to knock on his door in order to have the car moved, but we were unable to get anyone to answer the doorAfter attempting this for over an hour, we decided to cut a few branches from the tree on the opposite side, away from Mr***' s vehicle, in hopes that the noise from the chainsaws would bring him to the door and we could get the vehicle movedUnfortunately, when we cut the branches the wind carried the sawdust from cutting and got some on the vehicleMr [redacted] was very upset and called the policeWhen the police arrived, Mr [redacted] had moved his car to another area and he refused to let the officer look at the car and no police report was filedThe complaint refers to "sap" from the tree on the carThis particular tree was cited by The City of [redacted] to be removed because it was deadMaple trees do not produce sap in the winter months and dead trees do not produce sap at allHowever, we did feel an obligation to help Mr [redacted] with the issue of sawdust on his carThe day after the incident, without any knowledge that Mr [redacted] had contacted the Revdex.com, we contacted Mr [redacted] and offered to pay for his car to be cleanedHe informed us that he had already had it detailed and the cost was $At this point, we went back over to his residence and paid him $cash for the detailing of his vehicleThe receipt for this payment is enclosedPlease feel free to contact me with any other questions or concerns regarding this matterThank you Sincerely, [redacted] ***