CSC Remodelers

Initial Business Response /* (1000, 5, 2015/10/20) */
The contract is signed and has always been signed. We did purchase materials for this job. This is the main reason for the stipulation in the contract. We refunded the appropriate amount, and they continue to go against a contract that they...

signed. They had 3 business days to cancel which also states in the contract but waited 2 weeks after to cancel. By that time with man hours, and materials we actually lost money, but refunded them the 25% of there deposit which we are entitled to do.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
CSC Exteriors is keeping $1,018.75 of my deposit when they did not buy any materials and they did not do any work on our house. I did not pick a color for the siding so they could not have bought the siding. They are keeping over a thousand dollars based on this expense and it is not valid.
They are also saying that the fine print on a contract allows them to keep my money but my copy of the contract is not even signed by their representative. And if they want to keep my money based on a technicality, the lack of a signature makes the contract void.
I do not believe that this is good business to keep my money without doing any work and I do not believe that it is right.
I was hoping that filing a complaint would help to resolve the issue. I am planning to continue trying to resolve the issue including exploring legal options.

First of all he didn’t even own the house when we did the roof.  After he bought the house he called us about his leak problem, We made several attempts to get someone out there and they were not available or did not return calls. attempting to get the right person out there was not easy and we...

finally did get our roofer that roofed the job a year ago to go out there and he rechecked all the vents and re caulked around all of them a second time.  We checked what we could on the outside, the only thing left was to check the inside(attic). We would have come out to look into attic  but the homeowners grew impatient and verbally abusive, at that point communications were cut off by CSC. Come to find out, the leak was coming from the attic where a tube was improperly connected from the bath fan. Therefore the leak was not our fault. Sincerely Bruce [redacted]