Crystal Window & Door Systems Ltd

At this time, I have been contacted directly by Crystal Window & Door Systems Ltdregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] HiNo one has contacted me about this issueA week before complaint was submitted to Revdex.com, I had someone from crystal windows coming and inspecting my windowsTheir response was that some air has to come in and windows are fineWhen we purchased these windows, we were told that they are energy efficientMy bills for [redacted] have tripled if not morePlease see some pictures of what happens in the winterI know that we were cheatedCrystal windows wanted to charge $just to come in and look at my windows, but after arguments and prove that I have this issue since day one, they came in for freePlease let me know what can be doneThank you for all your help.Kind regards, [redacted] ###-###-####