Crystal Creek Animal Hospital Reviews (%countItem)
Crystal Creek Animal Hospital Rating
Address: 12110 Crystal Commerce Way, Orlando, Florida, United States, 32837-7540
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+1 (407) 203-0744 |
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We went there for a Travel Certificate that is a time sensitive document. And everything from start to end was completely unprofessional in this clinic.
The waiting times are outrageous (over 3 hours of waiting time) the staff had an entitlement attitude, very unfriendly and to make it worst inefficient and do not have enough knowledge and accuracy to handle the cases without making mistake after mistake, we as customers had to be on top of every form filled out to make sure there were no mistakes, and always found more than one mistake on them.
Last but not least, when the personal was confronted, instead of making the experience better to the patient, they intentionally tried to make it worst by sending all forms last minute in order for us to have to go and pick up the paperwork from Gainesville directly, this happened not only once but twice, and the office did not take any responsibility for their mistakes, nor for their intentional actions to hurt the client. Manager was aware of everything, but nothing was done.
I have big complaint about this place. Dr Lylita T misdiagnose my cat and she died of heart disease. She was suffering in pain all during this time she was misdiagnosed by this vet. Don't put the health of your pet in their care. They are hungry for money and don't care about your baby. They even deleted my comment on their website.
We are so sorry about the loss of your cat. We always strive to provide outstanding care and we are sorry we fell short of your expectations. We encourage all feedback, positive and negative, and have spoken to our social media managers to ensure our clients have a platform to express themselves freely online. Again, please accept our sincerest sympathies on the loss of your beloved pet.
The veterinarian misdiagnosed and treated a pet, and would not take responsibility for it or treat the pets affected
* was contagious because I have 2 other dogs in my house. He said no,*** is not contagious, he just had allergies. He was sneezing a lot and coughing and almost sounded like he was choking on mucus and wheezing because of whatever was making him sick. As of March 1st, my two dogs have the exact same symptoms. I even took a video of them all doing it at the same time, and for a significant period of time. It keeps them up at night and is very concerning to watch. I told the vet office over the phone what the problem was and that he told me*** wasn't contagious. When I got to the office today, March 3rd, he told me he couldn't be sure they all had the same problem, even though I had a video of them with the same symptoms ringo has and did have when he was given to me by the vet. The dogs were also all showing symptoms while at the vet office which him and the tech both saw and noted. He told me he would not treat the other dogs without payment even though he is the one who caused this problem. Had I known he was contagious I would not have brought him around the other dogs. He THEN said that the dogs "Simply have a cold and it will go away." Which contradicts his statement about not being sure that they all had the same problem (making him a complete liar). Another problem I had just before this was that I called the office Monday Feb. 26th to set up the neuter appt. for***. Set the appt. for Thursday Feb 29th.*** was brought in at 7:30AM that day and we were told we were not allowed to speak with the vet or ask questions without making an "exam appointment" (absolutely unacceptable, given that any questions or concerns could be important to be aware of before a surgery). Then, 4 hours later the vet called to ask if he was still taking prednisone, one of the medicines*** was given. I wasn't home and couldn't answer the question because he had only finished 1/6 medications and I couldn't be sure which one it was. They said they could not do the neuter if he was on the medicine. This is something that should have been addressed when I called to make the appt., not 4 hours after I dropped my dog off. THEN they told me we had to wait 2 hours for a call once they decided "what they were going to do" even though they already said they wouldn't neuter him. It wasn't until I was upset on the phone with them that they let me come pick him up. When I spoke to the vet about this he said he had no record of
*s medication and didn't know how many doses he had to take or for how long he had to take them. He also said that prednisone can weaken the immune system, leading to upper respiratory infection (Which I found out through research IS CONTAGIOUS). This was told to me only on this day, and*** was examined that day as well and still not given medication to prevent or treat the problem, and still no warning was given that the other dogs could catch his sickness. In my opinion, both of these problems should be considered malpractice. I told him I would be writing to the Revdex.com and his response was "Oh well I guess I will just kill myself tomorrow then." Highly unprofessional, rude, and should not be in business with this kind of work ethic and complete disregard for sick animals.
I am fostering a dog,***, through a rescue. This vet saw him on February 23rd, 2018. I picked him up the following day, a Saturday, and was given 6 medications for him to take, along with a schedule of when they were to be given and for how long they would last. I specifically asked if
Refund to the rescue for all fees paid for Ringo considering his treatment and medications can't be trusted.
We can understand that the complainant is concerned for her personal dogs welfare. There are pieces missing that can help make an understanding of what happened. *** is a patient that was brought to us from a shelter who is under the care of a rescue organization that we work with. *** came in on medications prescribed from another facility so that information is not in our medical records without opening an attachment. *** was with us for 1 & 1/2 days. When he was picked up medications where gone over with by a technician. Dr. V was not the one who released him that day. When *** was here he did not present signs of upper respiratory issues. It was recommended for *** to come back for a recheck exam in 7 days. Instead of the recheck he was set up for a neuter which is a surgical procedure. After reviewing his record it was seen that he was on a medication not prescribed from here that while taking he should not undergo a surgical procedure. We were told at the time of drop off for surgery that he had been sneezing and coughing. That was the first time we heard of that information. *** was then picked up and went to foster. The next day the foster brings in her 3 dogs to be checked out for sneezing and coughing. The foster was upset that her dogs were sick and was aggressively stating that services and medications will be done at no cost for it was our fault that her dogs were sick. *** had come from a shelter which makes him a potential carrier of any disease that might be in that facility. *** was only at the our facility for 1 & 1/2 days and again did not show any symptoms. We can understand the inconvenience of him coming in for surgery and surgery was not able to be performed that day, but again it was recommended for him to come in for a recheck instead of surgery. When working with rescue and fosters they are pretty knowledgeable of how the procedures work meaning that when they call to schedule a surgical appointment the patient is ready to be spayed/neutered so we will not question the appointment. When the rescue heard of what had happened they immediately took care of their foster and her pets. We believe that the lack of direct contact between doctor and foster is what lead to the miscommunication which resulted in a disgruntle outcome. We always aim to make sure that instructions and procedures are understood and will make changes needed to prevent this from happening in the future.