You are absolutely and 100% correct and this issue is 100% our fault. I am sorry to say that ultimately I dropped the ball on this assuming one of my managers had taken care of the situation. I will need the last 4 digits of your account to handle this myself and if you would send me an...
email with your contact info, I will ultimately need all 16 digits to process that refund. I am so sorry for not following up personally and as a gesture of good faith for your negative experience, I will refund the full amount since we failed in your overall experience. My name is [redacted], I am the General Manager and I take full responsibility for the escalation of this issue. [redacted]
You are absolutely and 100% correct and this issue is 100% our fault. I am sorry to say that ultimately I dropped the ball on this assuming one of my managers had taken care of the situation. I will need the last 4 digits of your account to handle this myself and if you would send me an...
email with your contact info, I will ultimately need all 16 digits to process that refund. I am so sorry for not following up personally and as a gesture of good faith for your negative experience, I will refund the full amount since we failed in your overall experience. My name is [redacted], I am the General Manager and I take full responsibility for the escalation of this issue. [redacted]