To Whom It May Concern:
All funds have been refunded to the customer as soon as they were available to
usAs a travel agents funds are held with the actual travel provider, in this case *** Cruise LinesThe refunds have to be processed by the cruise line before we are able to process refunds to the customer
In this case refunds were made promptly and in accordance with both our internal policies and cruise line regulationsUnfortunately, the customer appears to not have been satisfied with the timeline
We disagree with many of the customers statements found in their complaintHowever, we are simply out to provide amazing travel experiences for our customers, not to spend our time disagreeing over facts
We welcome this customer and all others to explore our great travel experience and travel deals in the futureWe specialize in cruises and all-inclusive vacations
Respectfully,
*** ***
Travel & Cruise Agent
To Whom It May Concern:
All funds have been refunded to the customer as soon as they were available to
usAs a travel agents funds are held with the actual travel provider, in this case *** Cruise LinesThe refunds have to be processed by the cruise line before we are able to process refunds to the customer
In this case refunds were made promptly and in accordance with both our internal policies and cruise line regulationsUnfortunately, the customer appears to not have been satisfied with the timeline
We disagree with many of the customers statements found in their complaintHowever, we are simply out to provide amazing travel experiences for our customers, not to spend our time disagreeing over facts
We welcome this customer and all others to explore our great travel experience and travel deals in the futureWe specialize in cruises and all-inclusive vacations
Respectfully,
*** ***
Travel & Cruise Agent