Crowson Auto World

The vehicle was brought into our shop yesterday, and was operating correctly. We performed an update to the software, to prevent future issues. the customer seemed satisfied with our effort to solve her problems. The prior issues were caused by an aftermarket speaker system that was plugged into the... factory system.

I am the manager and she has not spoken with meThe car was fixed yesterdayAt this point the car is fixed, if there are problems in the future we can address it furtherIf she simply wants a different vehicle, we can talk about tradingThe payments and terms of financing are up to the lending institutionsWe have no control over the lenders

We have resolved the issue with Ms*** there was a miscommunication about the vehicle she was looking forWe have found the one she wants and are getting it in for her at a price she is happy with

Complaint: [redacted]
I am rejecting this response because : Every couple of days it's something with the radio.. It's distorted, it blacks out, or the sound does not increase.. As soon as they fix it, the next couple of days it's the same issue.. We should not be having this many issues with the radio and we haven't had it 5 months.. I spoke with the Manager on Monday and just asked for an even trade.. He declined.. He stated that the vehicle had to be paid down to $10,000 before anything was done.. I asked for the manager yesterday and they kept saying that he was out.. This is ridiculous.. I will not purchase another vehicle from Crowson.. When I traded in my Maxima, it was in good condition and everything worked.. I expected the same for the charger and it wasn't.. The warranty goes out in the next 10,000 miles and I'm sure the radio issue will continue.. They stated yesterday that nothing was wrong with the radio bc it wasn't doing it at that moment.. 
Regards,
[redacted]

The vehicle was brought into our shop yesterday, and was operating correctly. We performed an update to the software, to prevent future issues. the customer seemed satisfied with our effort to solve her problems. The prior issues were caused by an aftermarket speaker system that was plugged into the...

factory system.