Crown Hyundai

An email along with voicemails that were not returned by GM at Crown.
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Wanted to write you regarding my purchase of a 2018 Elantra last August.â??
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Mario was my salesperson, and was dishonest with me. Telling me he would sell me the car for 19K out the door (17k+ and fees). I was unaware I paid full price until after I got home. My mother was dealing with Mario, and told me he was lying, I told him something along the lines of just deal with me. â??
I have Traumatic Brain Injury from a motorcycle wreck that almost killed me, crashed onto my head with no helmet, emergency surgeons gave me a 75% chance to die during my 2 week coma. I have a Doctors letter.
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Last year had recent infected knee replacement problems-5 surgeries in less than the last 2 years, with leg amputation discussed.â??
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I sure I was angry, bitter, mad at the world. No reason for Mario to lie and cheat.â??
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I did not see the finance guy the day I came to get the car. Only saw him once, over a week before closing. On the day of closing I waited around for a good while, and was told by Mario something had come up regarding him being able to be there. Mario placed X's where I needed to sign, and rushed me thru it.

Messing up my registration and unprofessional business conduct
First of all I would like to note that my experience in January with the Sales Agent himself named Mike G. was pleasant . He was very professional and great to deal with . Fast forward to March after having my lease for 3 months almost now is where the problem comes . So I had a Ford explorer at first before I switched to the 2020 Sonata and I also owned a 2012 Hyundai Elantra which my dad uses. I had been specific that I wanted the registration of my Ford to be transferred to the new Hyundai Sonata . I come to notice after trying to renew my registration online for the Hyundai Sonata (which was the Ford) the DMV website said this registration is not assigned to any car. So this whole time since January and till now I had been driving with the wrong license plate in the back of my car because this *** Finance manager named Danny l.decided to switch my dad's Elantra registration to my sonata instead of switching the Ford to it . So now my dad is driving the Elantra with a registration plate that belongs to my sonata thanks to the switch and basically my dad driving the elantra illegally with a license plate/ registration no longer assigned to the elantra . Mind you, this Elantra registration has been with that elantra over 6 years . Unfortunately , the general manager G.R is as ridiculous as the finance manager trying to blame it on me saying that I gave the wrong registration which is nonsense . I have called the dealership to try and get it resolved, they have been no help . I have talked to the GM , no helpand no call back when he said he was calling back. I was told i'll get a follow up Monday, no one called. I called Danny , left a voicemail, no call back .

The finance manager Mark B. introduced a "Theft Protection" and "GAP" as a products that have to be purchased together saying that you cannot buy GAP without buying the "Theft Protection". While reviewing my retail buyers order and comparing it with the contract I noticed that GAP has a separate price and the "Theft Protection" does too. The GAP price shows on the contract but the "Theft Protection" price is not disclosed as an optional product even though there is a contract stating a separate price from the GAP. Called the dealership again and the same fianance manager stated that they sell those two products as one. Based on documentation it seems that the "theft protection" is not showing anywhere on the RIC.

My daughter attempted to lease a car here. The dealer attempted to fleece her with a quote $1000's >fair market value despite 756 Experian
My daughter is a single female, Doctor of Medicine, a current leasee with perfect payment history, with excellent credit, a customer whom Hyuandai corp should covet for a lifetime, instead, they attempted to try to take advantage of her. I Just because she is an unmarried single female does not mean that she is not entitiled to a fair price

Today my husband and I began a purchase on your (CROWN HYUNDAI OF ST PETE) express store website. I initiated the purchase based on the figures provided on their website These figures involved dealer, financing and Hyundai incentives. The representative Casey contacted my husband to see if he needed anything. They sent the contract on the same car, same VIN same everything and it was over $4000 higher then their website (I have documentation printed from their website) had indicated. The quoted payment which had incentives due to expire on 4/1 disappeared. They literally removed the discounts in the matter of a couple of hours and my payment raised in the neighborhood of $60.00 on a purchase. The "Dealer Discount $4787 just went away. It was detailed out on every car I looked at. We are simply sharing our experience with this dealership for consumers to make an educated decision if you chose to due business with anyone who has such questionable business tactics. I feel it was a bait and switch, we had agreed to purchase for the price online and started the buying process. With Crown, you can buy a car online with them, if they had not interceded, we would have completed the purchase on line. These were their published deals. These are subversive tactics. I intend to pursue this if for no other reason then to show them that the public will not stand for such unethical business practices. To be clear this is CROWN HYUNDAI OF ST PETERSBURG FLORIDA. The GM is G.R.T. and the Sales Manager assisting is Casey N. They had Justin H. email us the new quote, Casey offered an "apology" that the internet pricing was "wrong" (ALL 470 ish Elantras available) YES, we were looking for a deal, Mikes work is an hour away and we wanted something that he could run the wheels off of. This met the mark until the dealer indicated that they misrepresented everything on their website. I am also investigating filing a complain with Florida Attorney General for Consumer Protection, Ashley Moody for deceitful business practices. I am not suggesting anyone NOT do business with Crown, I just suggest you do your due diligence and understand OUR experience. I have supporting documentation for everything discussed in this post.

Purchased a lemon
On Aug 11th we purchased a 2015 Buick Enclave Premium from Crown Hyundai St Pete. Every metal and chrome piece was covered in rust, mold, and oxidation. From the seats, Usb ports, glove compartments, trunk, gas tank, etc. We came to the conclusion the vehichle was in some type of flood. We returned the vehicle in less than 24hrs and got our car back. We just went back this weekend to find out this vehicle was still on the lot for sale. Vin ***. Something is wrong with this vehicle and it should not be for sale!!!!

I just got totally ripped off by crown Hyundai. I leased a Hyundai Azera turned it in 19k miles and got charged $345.00 for excess wear and tear.
How
I just got totally ripped off by crown Hyundai. I leased a Hyundai Azera turned it in 19k miles and got charged $345.00 for excess wear and tear.
How do you have excess wear when the car only had 19 k miles . The car is listed at $40 k or higher Hyundai obviously has a problem with the quality of their Vehicles !!! and I have to pay for poor quality!!! AND ITS GETS BETTER. I was charged $400 disposition because I did not lease another car from Hyundai GUESS WHAT THEY DISCONTINUED THE HYUNDAI AZERA SO NOW I HAVE TO PAY AND I COULD NOT LEASE THE CAR THE GENERAL MANAGER WAS VERY SMUG HIS NAME IS GR T. . HE TO ME DO WHAT I HAVE TO DO I WAS MY PROBLEM. Watch out when you lease!!!!!!!!!!!!!!!!!! STAY AWAY

Purchased a falsely advertised extended warranty.
I purchased a 2011 Hyundai Sonata Limited turbo from Crown as a Christmas gift for my wife on 12/14/2010. I was recommended to Crown from a friend at work who explained one of our previous co-workers was now a salesperson. Justin H. did an excellent job getting me exactly what I was looking for. However when signing the final paperwork in the finance office I was asked about purchasing the extended warranty from a different agent. I declined as I know you can get a better price if you go outside the dealership. The finance agent (don't have his name just signature) explained to me that the warranty had two options, basic and specialty option package. He explained that the specialty option package would give me a bumper-to-bumper warranty for 10 years with exception to wear and tear items (battery, breaks, tires etc..). And as I was purchasing the limited turbo option that the navigation and turbo would not be covered by Hyundai power train warranty after 3 years. He looked up the price of the turbo and said the cost for the turbo alone was $700 without labor, and the cost for the warranty through CNA National (contract number XXXXXXXX) was around the cost of the repair including labor. As I am not made of money, I thought this made good sense. Who wouldn't want a 10 year bumper-to-bumper warranty on a vehicle. So I purchased the specialty option package and gave my wife her dream car. In October of 2017 my wife noticed two large cracks in her dashboard, so I contacted CNA National warranty to make sure the repair would be covered. The gentleman on the phone said "no, the dashboard is considered trim and that trim was not covered under the warranty". I argued that the dashboard is not "trim" and is part of the center console and airbag unit, "not trim". He responded with " trim would be considered upholstery, carpet, etc...). I explained to the warranty agent that a cup holder would be considered trim and window molding, not the dash, and that the warranty was sold to me as bumper-to-bumper. He laughed and said "they always say that and shouldn't" He then suggested I contact the dealer. So I brought my car to Fitzgerald Hyundai on 10/23/17 to see if Hyundai would cover the repair. Nope, not only did they not repair the dash they didn't repair the reason I brought the car in for service. I tried contacting Crown on 10/25/17 but was shuffled around on hold for 5 minutes until they found someone in service to answer. The service person told me it would be best to come in and sit down with finance to discuss any issue a I was having, as he has no power or idea how to fix the problem. Rather than waste even more of my time I'd rather just file a complaint from home. This was my first new car purchase and turned out to be such a letdown. The car has had numerous repairs and recalls and is just a few years away from trade-in. Two things are for certain, I will not be upgrading her to the Genesis she wants, and I will never buy from Crown again.