Crown Eurocars

On September 28, 2019 I gave a One Thousand Dollar Money Order to Crown EuroCars Financial Services Manager, Rob W. This money was to hold a vehicle that I intended to buy until I was able to provide the full down payment on the following Monday - September 30, 2019.

The deal fell through and I did not purchase the vehicle. On that Monday I asked for a refund of my $1,000 from Rob W., Accounting Manager Jessica, and Marc I. I was refused my refund due to a policy of keeping "checks" for 10 business days in order for them to clear the businesses bank - even though I provided a Money Order (bearer instrument) that records show was cashed by this business on October 3, 2019.

After repeated calls and my going out to the business in person, as of this writing (10/8/2019) this business continues to refuse to refund my money. Their policy was never communicated to me beforehand, and they are unlawfully collecting interest on my money.
Product_Or_Service: Down payment of vehicle

I HAVE BEEN WORKING WITH LARRY C., JESSICA S. & MARK I. SINCE THURSDAY THE 15TH OF FEBRUARY, THEY RAN MY CREDIT APPRAISED MY CAR AND GAVE ME A QUOTE, THEY THEN SPOKE WITH A CREDIT UNION AND CALLED ME TO FINALIZE THE QUOTE. I AGREED, AND ADVISED THEM THAT I WOULD BE THERE ON THURSDAY TO PICK UP THE CAR AND PAY THE DOWN PAYMENT. AFTER I AGREED THEY ARE TELLING ME THERE IS A NON-REFUNDABLE $500 HOLDING FEE, ONCE I OBJECTED, THEY TOLD ME THAT A MANAGER WILL CALL ME BACK TO DISCUSS. AFTER THE CALL BACK, I LEARNED THAT THE CAR HAS AFTER MARKET PARTS (REAR EXHAUST, AND AFTER MARKET SUSPENSION THIS VOIDS THE AUDI WARRANTY AND THAT'S PART OF THE APPEAL TO ME ABOUT THE CAR), NONE OF THIS WAS DISCLOSED. THEY WERE WILLING TO MAKE ME PAY A $500 NON-REFUNDABLE FEE WITHOUT DISCLOSING EVERYTHING ABOUT THE CAR. ON TOP OF THAT, AFTER WE AGREED TO A DEAL, THEY WERE TRYING TO SELL IT TO ANOTHER PERSON ON THE SAME DAY.
Product_Or_Service: AUDI S5

I leased a new 2019 Mercedes Benz CLS53 from Crown Eurocars on November 23rd of 2018. From the very 1st day the remote start on the vehicle did not work. I downloaded the app for my phone, the only way it works, followed the instructions with the concierge and we could not perform the function. I asked for the vehicle to be repaired. I asked why it did not work as the car is brand new. The response from the service manager was " well its a brand new car and they are working out the bugs". I found this answer unacceptable. I have taken the car to the dealership twice, they have done nothing. I have spoken to the General manager, who walked me into the service department and left. Service department has no intention of doing anything. I have called twice and spoke to different service managers stating there is nothing they can do until Mercedes fixes the software. While this may seem like a trivial problem or issue, I live in Florida, my car is parked outside, the car has a black interior. I cannot sit in the car unless I open the doors and let the heat dissipate for 5 minutes. Why is Mercedes benz selling cars with a know defect? When I ask for documentation regarding the software update they cannot provide it to me. Here I sit with a 100K car that is not right. I want the car replaced, the problem resolved, or out of the lease.
Product_Or_Service: New Car

ordered car promised by the end of Oct.end of Oct.told little delay will be about 10th of Nov. now told unknown may be march or April )

Aug 18th 2017 I was at the dealership met with Sales Man Mr.Victor L.and ordered *** Request # & Baumuster XXXXXX model *** as I was told it will be delivered by the end of Oct at the latest and it could be earlier I was happy and paid the Deposit also the sales manage did come by and gave small discount and shake hand to confirm his name is Mr. Wesley H. (I do have 2 witnesses with me a friend and my son) .
I did send couple of emails to the sales person coming Oct. trying to see the status no answer so I visited him about the 22nd of Oct to see status he told me that they had some delay at the port and the car will be make it about the 10th of Nov. and they will call me as he did look into his computer and confirmed my phone # in the system.. I was OK with it as I was going overseas , I got back the 16th of Nov. so I west there the 19th thinking I will be able to pickup the car so excited .. as I was waiting for my sales Man Mr. Victor and other sales man check in the system for me and he could not find any thing under my name wow.
Then my sales man came inn he started looking in the system could not find it then got the hard copy of the order from his desk went to the manager and they started making phone calls and then he went to another office not sure why and he told me the care is not manufactured yet and it is a miss Mercedes is in a jam for as many ordered as they have so I talked to the manage Mr. Wesley and he said yes we are not sure when will be finished may be March order april and he did deny that they told me it will be coming by the end of Oct saying he never said that (I have witnesses ) and why I would order a car in Aug. to get it deliverable in April when I can get much sooner in a lot of places .. I believe my car came and they sold it for more money as if not this is a very bad customer service and to cover up Mr. W. told me I can take my deposit back which I felt an insult so I did walk a way telling in the way out I did not pay the deposit to get it back 3 months later I need my car .
based on there confirmation I will have no car by the end of Nov. thinking I will have mine way before then .. I believe if I go to any delear today the deleiver day will be about March not when I ordered in Aug. have all the Docs for that as there is another person same time I ordered per the sales man Email he will get his car next week (his order also dated Aug 18th .. sales man claimed the deposit was done feb 2018 (not sure of that may be was for different car and then made the new order aug