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Crown BMW Reviews (9)

Thank you for the opportunity to assistWe are refunding the full amount of deposit back to the credit cardWe apologize for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itI got money backPlease do better for other customers and avoid such tactics

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Thank you for the opportunity to respondOn June 17, the customer contacted the dealership for the first time with this issueThe GM spoke to the customer and in the interest of customer satisfaction will be refunding the first place finish The customer is bring the vehicle in for the other issue with the headset to be fixed alsoThe customer seemed happy with this resolution yesterday and has an appointment to bring the car in

Initial Business Response /* (1000, 6, 2015/12/16) */
December 16,
Revdex.com of Central North Carolina
Reference Case # XXXXXXXX
*** ***
Dear Mr***
We are in receipt of your complaint #XXXXXXXX, *** ***Thank you for the opportunity to look into this
situation
Mrs*** purchased this vehicle from an outside dealer, not associated with Crown Automotive GroupThe first time we seen the vehicle was in November when she brought in the vehicle to have some oil leaks repaired and maintenance that was needed at the timeNone of these items would have caused the rough running she is describingMrs*** returned in December with the complaint of rough running and we diagnosed the AC compressor was possibly the issue so it was replacedThe shop foreman reviewed and felt the car was operating ok at that point for a that has 87,miles on it
We would be glad to diagnose the vehicle again at no charge and if there is a problem that is directly related to the installation of the air compressor we will be glad to handleShould it be something unrelated she would have to be responsible for the cost of the repair if she chooses to have us repair it
Please feel free to have Mrs*** reach out to Brian C***, Service Manager at Crown BMW if she would like us to schedule a diagnosisWe would love the opportunity to assist
Thank you for allowing us the opportunity to respond
Sincerely,
Marita G***
Crown Automotive Group

Initial Business Response /* (1000, 6, 2016/03/10) */
Thank you for the opportunity to look into this complaintThis client came to us on 3/8/with the complaint of a window not working properlyWe diagnosed his concern and given the state of the vehicle we elected not to charge him
diagnosticsAs a courtesy we looked over his car for him and made several recommendations including a radiatorMr*** declined all of our recommendations and took his vehicleHere is the repair order he received with our recommendations on his 196,mile XThe items we reviewed with Mr*** were wear and tear items that should be addressedThe radiator appeared to be original and the coolant reservoir appeared to have been replaced recently not at our facilityThe technician was attempting to be thorough by completing a multi-point inspectionThis car is affected by its age and wear only and not by any actions of our staffWhile we strive for customer satisfaction in this case there was no error so we are declining to do the repair free of chargethank you

Thank you for the opportunity to assist. We are refunding the full amount of deposit back to the credit card. We apologize for the delay.

Initial Business Response /* (1000, 5, 2016/01/29) */
Thank you for the opportunity to look into this complaint. Crown BMW recognized the fact that Ms. [redacted] did indeed purchase a 2012 BMW 535 in October of 2015. However, at the time of purchase the car had XXXXX miles on it and when the customer...

returned for service it had XXXXX miles. The customer had driven over 7000 miles since purchase. The car in question was a pre-owned vehicle and passed [redacted] NC state inspection requirements at time of sell including tire wear requirements. Neither the tires or the car would have been represented as new. In the effort of customer satisfaction, we did offer and pay for one of the two tires needed in an attempt to help the customer. At any time during the purchase of the car the customer could have negotiated and made a decision not to buy based on anything they may have chosen. We feel our effort to purchase one of two tires was a fair goodwill gesture based on the facts related to this case.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that we purchased the car "as-is" and that they did pay for one of the tires. I find it very difficult to believe that in 7000 miles that the tires become "dangerous, with threads showing" (according to BMW service) and my biggest issue is that I directly asked the sales associate about the tires and his response was that the tires are "great they are brand new". If I was given accurate information and not lied to I would have negotiated accordingly. It's hard to make an informed decision when the information presented is not honest/accurate.
Final Business Response /* (4000, 11, 2016/02/22) */
Crown BMW has fulfilled all responsibility to the customer based on the terms and conditions of sale. We made an effort to provide goodwill on one of the tires needed as a gesture of goodwill which was beyond the original condition of sale. Crown BMW will offer no other goodwill at this time. Our position will remain the same as the original response to the customer compliant.
Final Consumer Response /* (4200, 13, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are fine with Crown's BMW's stand point and are clear that they provide false/dishonest information to consumers even when consumers ask direct questions regarding information about a potential purchase, and will not purchase another car from any Crown dealership and will be sure to notify all friends and social platforms of the stance of Crown and their standards of doing business.

Initial Business Response /* (1000, 5, 2015/06/18) */
Thank you for the opportunity to respond. On June 17, the customer contacted the dealership for the first time with this issue. The GM spoke to the customer and in the interest of customer satisfaction will be refunding the first place finish....

The customer is bring the vehicle in for the other issue with the headset to be fixed also. The customer seemed happy with this resolution yesterday and has an appointment to bring the car in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I got money back. Please do better for other customers and avoid such tactics.

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Address: 3902 W Wendover Ave, Greensboro, North Carolina, United States, 27407-1903

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