Crown Automotive Group

I’m not in the habit of posting negative reviews but I feel people should at least be informed so they do not end up blindsided. I own a Hyundai Sonata Limited and Had it serviced at the Crown Automotive Group, more specifically Crown Hyundai located at 5301 34th St. N here in St. Petersburg this past September 30th. The car is under warranty and was DOA, so I had it towed into the dealership. It took them 8 days before they could even assign a mechanic to it. They discovered the problem and fixed it and I picked it up on October 11th. The car stated acting up again and was surging when I would accelerate from a stopped position at a red light. I had called the service advisor Crown that I had deal with in September but got his voice mail instead. I left my message for him to call me and gave some details. I didn’t hear back and called every day for 4 days leaving a message each time. On the fifth day, November 28th, I took the car up there and went into the service department asking for the service advisor that I left messages on his voice mail and was told by another service advisor that he was no longer with the company and had been gone for some time. I informed him that if my guy was gone why is it that I can leave a voice mail on his line with his voice and that I did so for 4 days. All the guy did was to shrug his shoulders and say “Beats me”.

So I said that I had to make a service appointment for my car and he said he could help me with that. He pulled up my file and looked at the appointment schedules to find the earliest appointment and told me they can’t take it until January 10 of 2023. I said to him, “No really, when?” and he repeated it. I said you are saying that I have to wait 43 days for you to check out my car that is under warranty and he said, “That’s the best we can do” so I told him to book it.

I was pissed on the drive home and decided to call Hyundai of New Port Richey where I had also bought some cars from. When I asked what was the earliest service appointment, I could get with them I was told December 14th (a full 27 days earlier than Crown quoted me) so I booked it with them. The savings of waiting 17 additional days more than outweighs the 32 mile drive.

So I just wanted to let people know that Crown Automotive Group that runs many locations selling many different make of cars but how they can expect someone to wait 43 days to have their car serviced is just mind boggling. I’m retired but what about someone who is still working because they need to work to pay the bill and can’t get a service appointment for 43 days, it’s just ludicrous! Could it be that being they are so big and might feel they are the biggest and best in town that they have put customer service in the back seat and disregard any priorities that customer service used to have. So heads up folks if you buy a vehicle from them or you already own one don’t expect a miracle and in this case it being to have you car serviced before more than a month’s wait. So Buyer beware!

Crown Chrysler Dodge Jeep Ram of Cleveland - RUDE no call back missed sale
I would like to report this establishment to the owner.

I purchased a truck and it was left with Crown to do minor repairs. whilst in crowns possession the truck was stolen and wrecked.
On March 23, 2018 we purchased a used F-150 truck on the condition a small dent, driver's seat, broken window and the breaking system was repaired/fixed prior to us taking delivery of the vehicle.
On March 30th at 10pm the salesman Louis G. brought the truck to our home and we refused delivery of the truck as the dent, window and breaking system had not been fixed/replaced. Louis was very rude, agitated, sweating profusely and twitchy. He refused to take the truck back informing us that he was not insured to drive it anyway and he was doing us a favor and told us to get a tow truck and return it to Crown! Louis said it's our truck now and basically dumped the truck on our driveway with the window stuck down in the rain and got into a waiting car and wheel spun away.
On March 31st at 9am we returned the truck to Crown Nissan and spoke with Kyle L., who apologized and was aware of the repairs that should have been done pre delivery and took the truck back and agreed to get it taken care of.
On April 10th we received a telephone call from a police officer informing us that this truck had been found smashed up in St Petersburg. We contacted Crown Nissan immediately and after several hours we was told the truck had been stolen from the repair shop Crown uses (Auto nation) and they had sent a tow truck to pick up the truck and presumably repair it.

Over the past weeks we have made many, many phone calls to Kyle L. and left messages for Terry H. trying to find out what is happening with this truck and to get details of the damage. On Friday 27th of April we received a Tex from Kyle telling us we need to contact Auto nation directly as he couldn't get any answers and he was fed up with Auto Nation and their *** process (His words). After speaking with Auto Nation it seems the truck has extensive front end damage and ignition damage.

On Saturday 28th of April I spoke with Steve S. (general sales manager) and explained we bought this truck because it was accident free and had a clean Carfax. Now this is not the case and this vehicle has now devalued because of this incident. We would not buy a vehicle that has been stolen and wrecked. Steve became very hostile and rude and refused to offer any resolution and just said I own the truck and its basically mine and hung up the phone.

In the past I have purchased an H2 hummer a Mercedes SL500 and an Escalade from Crown dealerships and have always received outstanding service from the sales and service teams. This is why we chose to purchase our truck from Crown. I cannot describe how horrible this experience has been with this truck. I have never come into contact with such unprofessional, rude and incompetent sales staff.

We are now left making payments and carrying insurance on a vehicle we do not have.

I am writing to you hoping you can help me resolve the above issues or forward my letter to someone who can help me with this as I am not getting any help or assistance from Crown Nissan.

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(XXX)-XXX-XXXX
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