Crossett Area Chamber of Commerce

Dear Revdex.com of Central Indiana: This letter is in response to your notification letter of February 6, 2018, in which you informed us of a complaint about NumotionUnfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant
release from that individual.Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers.Should you have any further questions, please feel free to contact me at (800) 500-or by email at [email protected], Cary R***Customer Experience Team

Thank you for sending us this disputed request. We have been in contact over the last three weeks via emails and letters regarding this client’s mobility equipment. Client purchased batteries privately on 4/3/We went to see the client on 7/stating that the batteries were not
holding a charge. We were told by the manufacturer that it was a bad charger based on our readings. We are out of network with the insurance so the client agreed to pay for the battery charger. The charger was delivered to the client on 7/29/and a check was received for the down payment. We received a call again to go out and returned to the home on 7/The batteries were not responding to the new charger. We contacted the manufacturer of the batteries to get warranty ones shipped to us on 7/30/The client contacted us to go back out as soon as possible to replace the batteries right awayWe went to the home with new batteries from our stock and rechecked the original charger which was functioning correctly. We returned the check written to us the previous week for the charger and picked the charger up to return for credit. The manufacturer is replacing our stock with the warranty batteries and the client received the new batteries with the original charger on 8/3/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
Ron Holmes P.S.  Numotion has taken care of this issue & I am completely satisfied.  Thanx for your assistance.