Wrongfully billed by the service department for an unexpected charge other than what I brought the vehicle in for On [redacted] I took my [redacted] Van into the service department to be serviced for a moaning noise in the steering as I thought maybe the power steering was going badI was told by [redacted] , the service Rep, that they would have to replace a leaking steering gear and would have to order the partI was contacted a few days later by [redacted] asking me if I'd ever had trouble cranking/ starting the vanI told him no I never have! He stated that AFTER they repaired the steering problem, they couldn't start the vanThey said I had a faulty PCM that needed replacingThey said they found one for $ [redacted] and they wouldn't charge me for the service, just the partI didn't and still don't think that I should've had to pay for ANY OF THATI believe this incident was completely their fault and it happened on THEIR WATCH and they should make it good! I paid for the services and PC
Wrongfully billed by the service department for an unexpected charge other than what I brought the vehicle in for
On *** I took my *** Van into the service department to be serviced for a moaning noise in the steering as I thought maybe the power steering was going badI was told by ***, the service Rep, that they would have to replace a leaking steering gear and would have to order the partI was contacted a few days later by *** asking me if I'd ever had trouble cranking/ starting the vanI told him no I never have! He stated that AFTER they repaired the steering problem, they couldn't start the vanThey said I had a faulty PCM that needed replacingThey said they found one for $*** and they wouldn't charge me for the service, just the partI didn't and still don't think that I should've had to pay for ANY OF THATI believe this incident was completely their fault and it happened on THEIR WATCH and they should make it good! I paid for the services and PC
Wrongfully billed by the service department for an unexpected charge other than what I brought the vehicle in for On [redacted] I took my [redacted] Van into the service department to be serviced for a moaning noise in the steering as I thought maybe the power steering was going badI was told by [redacted] , the service Rep, that they would have to replace a leaking steering gear and would have to order the partI was contacted a few days later by [redacted] asking me if I'd ever had trouble cranking/ starting the vanI told him no I never have! He stated that AFTER they repaired the steering problem, they couldn't start the vanThey said I had a faulty PCM that needed replacingThey said they found one for $ [redacted] and they wouldn't charge me for the service, just the partI didn't and still don't think that I should've had to pay for ANY OF THATI believe this incident was completely their fault and it happened on THEIR WATCH and they should make it good! I paid for the services and PC
Wrongfully billed by the service department for an unexpected charge other than what I brought the vehicle in for
On *** I took my *** Van into the service department to be serviced for a moaning noise in the steering as I thought maybe the power steering was going badI was told by ***, the service Rep, that they would have to replace a leaking steering gear and would have to order the partI was contacted a few days later by *** asking me if I'd ever had trouble cranking/ starting the vanI told him no I never have! He stated that AFTER they repaired the steering problem, they couldn't start the vanThey said I had a faulty PCM that needed replacingThey said they found one for $*** and they wouldn't charge me for the service, just the partI didn't and still don't think that I should've had to pay for ANY OF THATI believe this incident was completely their fault and it happened on THEIR WATCH and they should make it good! I paid for the services and PC