Critter Control of Oklahoma City

Initial Business Response / [redacted] (1000, 15, 2015/08/25) */ Miss ***, Unfortunately when animals gain entry to your home they cause damage by chewing as well as dropping urine and fecesDue to the damage at your residence additional services other that trapping were recommended to make the home health and safe againTrapping is a great tool yet only ever catches a percentage of the problem and does not remove the waste left by animalsWe would be more than happy to revisit your situation if additional help is needed with your problemThe $fee is a trip charge, trapping is free, and the inspection is freeI hope that this explains your billing to you a bit better and once again we would be more than happy to come back out and reevaluate the home Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/08/27) */ I spoke with [redacted] a few minutes ago- He assures me that he will get a refund check payable to me in the amount of $in the mail today I have been trying to resolve this matter since May - I'm beyond frustrated -I tried numerous times to contact Critter Control -left numerous messages etc to no avail I told [redacted] it was hard to trust that I'd actually receive my $back b/c nothing anyone from Critten Control has told me had come to fruition If I don't have a check with 7-business days I will be in touch again with another complaintAs well as contacting [redacted] He said he'd send me an email stating that check is in process etc - which I am still waiting to receive I understand that he needs me to communicate w/you that this matter is resolved in order to get some certification from Revdex.com You may consider this complaint in process and assuming I receive my $check it will be resolved - but only after I have my refund check Final Consumer Response / [redacted] (2000, 22, 2015/08/31) */ I rec'd my $check this weekendI have been to Chase Bank and cashed the check While I consider my complaint resolved in terms of getting money back - Critter control's handling of my complaint - not returning calls/or responding to my complaint to Revdex.com was unsatisfactory and unprofessionalI have spent a considerable amount of time on this matter and $does not begin to cover my time involved I will never recommend them Not to mention Mr [redacted] pressure to accommodate his request immediately when my requests for months fell on deaf ears Thank you again for you time on this matter

Initial Business Response /* (1000, 15, 2015/08/25) */
Miss [redacted],
Unfortunately when animals gain entry to your home they cause damage by chewing as well as dropping urine and feces. Due to the damage at your residence additional services other that trapping were recommended to make the home...

health and safe again. Trapping is a great tool yet only ever catches a percentage of the problem and does not remove the waste left by animals. We would be more than happy to revisit your situation if additional help is needed with your problem. The $65 fee is a trip charge, trapping is free, and the inspection is free. I hope that this explains your billing to you a bit better and once again we would be more than happy to come back out and reevaluate the home.
Initial Consumer Rebuttal /* (3000, 17, 2015/08/27) */
I spoke with [redacted] a few minutes ago- He assures me that he will get a refund check payable to me in the amount of $65 in the mail today.
I have been trying to resolve this matter since May 2015 - I'm beyond frustrated -I tried numerous times to contact Critter Control -left numerous messages etc to no avail.
I told [redacted] it was hard to trust that I'd actually receive my $65 back b/c nothing anyone from Critten Control has told me had come to fruition.
If I don't have a check with 7-10 business days I will be in touch again with another complaint. As well as contacting [redacted].
He said he'd send me an email stating that check is in process etc - which I am still waiting to receive.
I understand that he needs me to communicate w/you that this matter is resolved in order to get some certification from Revdex.com.
You may consider this complaint in process and assuming I receive my $65 check it will be resolved - but only after I have my refund check.
Final Consumer Response /* (2000, 22, 2015/08/31) */
I rec'd my $65 check this weekend. I have been to Chase Bank and cashed the check.
While I consider my complaint resolved in terms of getting money back - Critter control's handling of my complaint - not returning calls/or responding to my complaint to Revdex.com was unsatisfactory and unprofessional. I have spent a considerable amount of time on this matter and $65 does not begin to cover my time involved.
I will never recommend them Not to mention Mr. [redacted] pressure to accommodate his request immediately when my requests for months fell on deaf ears.
Thank you again for you time on this matter.