Critchfield Pacific

Complaint: [redacted] I am rejecting this response because: The Company's workers ignored our concerns which were outlined in our complaint Instead of addressing these concerns, we were told to "take it up with the Board." There was no final inspection of the work performed on our unit by a Company supervisor which is poor quality control and inconsistent with industry standards When we expressed our concerns to the Company, why weren't they resolved promptly? For example, the copper pipes installed in the laundry area protrude from the wall (instead of being flush with the wall as they were originally) causing the washer/dryer to extend into the kitchen and preventing the laundry door from closing This problem was compounded by the Company's installation of a straight angle hot water hose which made the washer/dryer extend even further into the kitchen In an effort to force the washer/dryer to fit into its former footprint, the workers bent the hose A hot water hose is a "high risk" component We are concerned the use of brute force has weakened the hose increasing the likelihood of failure in the future If the hose fails, there will be extensive flooding - not only in our unit but in the unit below Since we were unwilling to accept this risk, we purchased a degree hose for which we should be reimbursed Additionally, when the Company's workers were shown white spots on the entryway and exterior wall and the damaged door frame due to inadequate preventive measures, why does this escalate to a "Board matter?" I believe other users of Hawaii's Revdex.com will want to know about our experiences with the Company and their substandard work, poor quality control, and lack of responsivenessSincerely, [redacted] ***

Mr [redacted] , The Comp***nt ID [redacted] Mr [redacted] A ***, We do not have a contract with himWe are working for the AOAOHe should have sent a punch list to the AOAO and then this would have been forwarded to us to complete Thanks [redacted] Plumbing PM