Cristina's Deli and Grill

Contacted the customer via phone upon receipt of complaintI apologized for the experience she encounteredWhile the amount in question cannot be found, customer indicated the issue is not about the money and she does not want the money backAssured tighter focus and reinforcement around better customer service with all employeesCustomer accepted apologyStill wanting to take a step further and fulfill customer's initial settlement request, I mailed out a letter of apology along with a check in the amount claimed

Contacted the customer via phone upon receipt of complaintI apologized for the experience she encounteredWhile the amount in question cannot be found, customer indicated the issue is not about the money and she does not want the money backAssured tighter focus and reinforcement around better
customer service with all employeesCustomer accepted apologyStill wanting to take a step further and fulfill customer's initial settlement request, I mailed out a letter of apology along with a check in the amount claimed

Contacted the customer via phone upon receipt of complaintI apologized for the experience she encounteredWhile the amount in question cannot be found, customer indicated the issue is not about the money and she does not want the money backAssured tighter focus and reinforcement around better
customer service with all employeesCustomer accepted apologyStill wanting to take a step further and fulfill customer's initial settlement request, I mailed out a letter of apology along with a check in the amount claimed

Contacted the customer via phone upon receipt of complaintI apologized for the experience she encounteredWhile the amount in question cannot be found, customer indicated the issue is not about
the money and she does not want the money backAssured tighter focus and reinforcement around better customer service with all employeesCustomer accepted apologyStill wanting to take a step further and fulfill customer's initial settlement request, I mailed out a letter of apology along with a check in the amount claimed