Crisp and Clean Cleaners

I brought in my cleaning to be cleaned. When I went to pick up my clothes they were not there. The company could not find them. I asked to speak to a manager and the associate said that he is not on the premises but would relay the information. This has been going on for over 2 weeks. He has not called me to discuss my issue. I would like for him to call me or meet me at the cleaners so we can discuss a possible resolution to this matter.