Cricket Communications Inc

Review: I purchased a SIM card and paid for 1 month of phone service, I received the SIM card today (11/18/14) and inserted it into my iPhone 5s and it is saying I have to "unlock my device" and while I was ordering the SIM card it said my phone was compatible, and now all of the sudden when I have the SIM card in my hand and was already charged the amount it's not. I am not going to invest more money, and do more things. In just the 2 hours I have "been apart of Cricket" my blood pressure has gone through the roof, on the phone for 2 hours now and 98% of that time I've been placed on hold and got hung up on once.Desired Settlement: I want to return the SIM card and get a full refund for the SIM card and the 1 month of service totaling to $70

Business

Response:

December 9, 2014Revdex.com

Review: for the last 3 months that I have contacted CRICKET WIRELESS regarding my phone service, and every time I call I GET A DIFFERENT story from someone who is supposed to be their customer service. EVERY TIME THAT I HAVE CALLED WITH A problem I always run into a dead end. My bill is due on the 26th of every month, they take the payment out of my account on the 25th of without fail from my checking account WITHOUT FAIL!!. My complaint with them is and has always been my hi speed internet service, WHICH I HAVE BEEN TOLD ON A REGULAR BASIS!!!!!! that regardless of when they take my payment my hi speed internet does not regenerate until the 27th of the month, at 12:32 A.M on 9/27/2014 my hi speed internet was not regenerated and was informed that they would not regenerate it until the automated system was ready. I work hard for my money they take it freely and not only myself but EVERY CUSTOMER that has an automatic withdraw from their account has to endure the same treatment. The supposed customer service that I told the supposed customer service rep that I wanted my internet service restored fully or I was going to contact the Revdex.com, I was told that it wasn't going to happen until the automated system was ready to do it, I told him that I wanted his supervisor and he told me that he would get his supervisor and was told that MY SUPERVISOR WILL TELL YOU THE SAME THING. I had a few choice words to say and that is why I am contacting the Revdex.comDesired Settlement: AT LEAST 1 FULL MONTH COMPENSATION but was told that it wouldn't happen either

Business

Response:

October

13, 2014

Revdex.com

Online

Complaint

Re:

Revdex.com

Complaint ID: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam,

This

correspondence is in reference to a complaint filed by [redacted] regarding Cricket

services. According to Mr. [redacted]’s complaint, he has been experiencing reduced

speed with this full speed data access on this phone for the last three months.

According to Mr. [redacted]’s complaint, he contacted Cricket’s customer service

department on several occasions and the issue has not been resolved. Mr. [redacted]

was told that his full speed access is restored on the 27th of every

month. Mr. [redacted] requested for his full speed data access to be restored, but

the customer service representative told him that this is an automatic system

process and it could not be manually done. Mr. [redacted] is requesting a full

month of compensation to be credited on this account.

We

apologize to Mr. [redacted] for any inconvenience or poor service he felt he

received. Cricket strives to provide excellent service and we regret when that

high standard is not met.

We continuously

measure data usage to determine if total usage, as aggregated over the monthly

service period, exceeds the amount of high speed data access for the rate

plan. If customers run out of high speed data access during any monthly

service period, they will still be able to use the data service, but data

access speeds will be reduced to a maximum 128 kbps until the end of the monthly

service period. Once the next month of service begins, high speed data

access will reset and Mr. [redacted] will once again have access to download speeds

up to 4 Mbps on our 4G HSPA+ service or up to 8 Mbps with our LTE service.

Cricket’s mobile data has always been sold with a

specific amount of full-speed data access and unlimited reduced-speed data

access. Some applications like email or basic

web browsing do not require a substantial amount of speed to function

optimally, while other activities like transferring large data files can be performed

faster with higher-speed services. The actual data speeds that customers experience will

vary depending on a number of factors, including the type of device being used,

available network technology (e.g., 2G, 3G, 4G, 4G LTE), the websites or applications

customers are accessing, the time of day, network congestion, and other factors

in the transmission path from the device to the Internet endpoint that customers

are accessing. Customers may also experience slower network speeds if a cell

tower or area is experiencing more data usage than normal, which overburdens

that tower or area. Coverage limitations may also affect the actual network

speed, and coverage can be affected by terrain, weather, foliage, buildings,

indoor use, signal strength, customer equipment and other factors. We advise Mr.

[redacted] to consider using his Cricket Wi-Fi app to connect to Wi-Fi hotspots since

this access does not count against his full-speed limit allowance.

Our system shows

that Mr. [redacted] has been using all of the full speed allowance on this plan the

last three months. If Mr. [redacted] is experiencing slow speeds at the beginning of

each bill cycle, it is possible this might be an issue with the phone and not

the network. Unfortunately, we are unable to provide a month of credit since

this is not a network related issue.

We

thank Mr. [redacted] for his communication and trust that this explanation properly

addresses his complaint.

Regards,

Corporate

Customer Relations

Greenwood

Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ok let me make this PERFECTLY CLEAR!!!!!!!

Review: Please let me start by saying I wrote a letter on 9/19/14 detailing this complaint and sent it to the corporate address in Alpharetta, GA found on www.cricketwireless.com. I have not heard a response.Just a few short weeks ago, I was excited to find out that my two-year contract with [redacted] Wireless had ended. I have desired to move over to Cricket Wireless for quite some time now in an effort to reduce my phone bill. I explored my options on your website was quickly interested in your Bring Your Own Device plans. I entered my 15-digit IMEI number on your website that identified my iPhone 4S. Cricket promised that my phone was compatible and ready to start Cricket Service! So I paid for the $40 basic plan and the $10 SIM Card.Upon receiving my SIM card and inserting it into my iPhone, I quickly realized that there was an issue. My device would not accept Crickets SIM Card because, as I later found out, [redacted] restricts its iPhone 4s users from switching domestically from [redacted] to another network like Cricket. This completely contradicts what Cricket promised me when I identified my device on the website.I strongly feel as though I was misled and ripped off by your company. On September 17, I called Cricket Customer Support and found it to be a rather frustrating experience. The telephone agent told me there are no refunds on prepayments. I understand this is the normal rule, but there must be exceptions to almost every rule for extenuating circumstances such as mine. I politely asked to speak with a supervisor. The supervisor was unable to come to the phone, so the agent politely offered to give him/her my telephone number so I could receive a call back. No one ever called me back. 24 hours later, I tried calling Cricket customer service again only to have the automated voice message system unsuccessfully route my call to anyone.I did not use a single minute of the Cricket Wireless service because I was not even able to use my device on your network as your company promised.Desired Settlement: I would like a refund in the amount of $50.85 -- the amount I paid for the service I did not receive.

Business

Response:

October

10, 2014

Revdex.com

Online

Complaint

Re:

Revdex.com

Complaint ID: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam,

This

correspondence is in reference to a complaint filed by [redacted] regarding Cricket

services. According to Mr. [redacted]’s complaint, he visited our web site to check

if his IPhone from [redacted] was

compatible with Cricket. Mr. [redacted] entered the serial number and received

confirmation that it was compatible with Cricket. Per Mr. [redacted]’s complaint, he

activated service and ordered the SIM card, but when he received it, the phone

would not accept the SIM card. Mr. [redacted] is requesting a refund for $50.85

since he is not able to use the phone.

We

apologize to Mr. [redacted] for any inconvenience or poor service he felt he

received. Cricket strives to provide excellent service and we regret when that

high standard is not met.

There

may have been an error that Mr. [redacted] received from the phone advising him

to contact [redacted] support or the previous carrier. Although a phone may be

compatible with Cricket’s network, some carrier’s may lock and restrict the

phone from being used on another carrier’s network. We advise Mr. [redacted] to

contact the previous carrier, as well as [redacted], for support.

Per

our Terms and Conditions of Service (www.cricketwireless.com/terms), amounts

paid for service charges are non-refundable and account balances are not

transferable, refundable, or redeemable for cash. If an account is suspended or

cancelled, for any reason, any remaining balance will be forfeited.

We

thank Mr. [redacted] for his communication and trust that this explanation properly

addresses his complaint.

Regards,

Corporate

Customer Relations

Greenwood

Village, CO 80111

RC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The resolution presented by Cricket Wireless seems to place the blame with my previous carrier, [redacted], and/or [redacted]. The issue at hand, however, is that Cricket Wireless misled me into believing my phone was compatible and did not provide any warning that there may be issues that would prevent my phone from connecting to the Cricket network. In the future, I would expect Cricket Wireless to display a message on its website advising its customers to check with their current carrier before bringing a device to the Cricket network.

Review: I ordered a phone on 12/12/2013, I ordered from Cricket because I was enticed by the no contract cheap prices they offer. After dealing with what they consider "customer service", I understand why they are able to offer cell phone service for so cheap.I received my package in two days excited about my new cell phone, I then tried to activate my phone with no avail, because I did not have enough signal strength to complete activation, I called the activation service and it was just an automated server that told me what I already knew "We are unable to activate at this time". I tried the next day, still no signal, so I sent it back, as stated on their packaging slip it says "send back before 30 days for full refund", I had to pay for shipping and sent it back called customer service, and let them know, they insured me I would receive a full refund after 30 days.It has been two months now and I have not received my refund, I planned on getting a refund and buying a new phone with Cricket, but since they never returned my money, I refused to give them more and signed on with another wireless company. I have contacted Cricket Wireless six times about this matter, and still no one will call me back.Desired Settlement: I want my refund.

Business

Response:

February 20, 2014

Review: I signed up for Cricket's BYO devise. I ordered a SIM card for my Lumia 822 and pre-paid for service. $50.63 was debited from my bank account on 10/20/14. II received my SIM card on 10/23/14 and attempted to have them activate and port my current number. My number was released from [redacted] and that was confirmed by both Cricket and [redacted]. After multiple attempts to start service I was told to wait 4 hours. The next morning, today, I tried again. The service was still not working. After multiple attempts both with on-line chat and live operator help, service could not be started. I then told them to forget it, it was obvious to me that they couldn't establish service and port my number like they promised. I restarted service with [redacted] in all of five minutes.Desired Settlement: I was told by multiple representatives that they will not refund me the money I spent setting up service. I demand a full refund of the $50.63 they charged me. How can they keep money for service that they could not get set up or connected?

Business

Response:

November 11, 2014Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a service refund. In his complaint, Mr. [redacted] states that he ordered Cricket’s service on October 20, 2014, and he received the SIM card on October 23, 2014. He states he failed in the attempt to port his number, and he returned to his old carrier. Mr. [redacted] is asking for a service refund of $50.00.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.

We apologize for the delay in porting Mr. [redacted]’s number. Cricket works with other wireless carriers to ensure that the transfer process is smooth and as swift as possible. While our goal is to complete any number transfer within 4 business hours, some porting requests could take longer. Number porting is a complex process involving several different systems and carriers, and given the large volume of customers that port their phone numbers, the process may take a little time.

After reviewing Mr. [redacted]’s account, our records indicate that he cancelled the porting request on October 24, 2014, because he needed his mobile number for business use.

We ask that Mr. [redacted] review our Terms and Conditions for additional information regarding number portability, online at www.cricketwireless.com. In addition, service refunds are not refundable. Consequently, we are unable give a refund to Mr. [redacted].

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have a few issues with their response.1) The porting was not cancelled by me. I have transcripts of the online conversations with a representative of Cricket where they elected to cancel the service.

Review: I was told that I would be refunded for everything, but I paid over seventeen dollars for a defective cell phone which Cricket refused to replace. Now Cricket refuses to release my telephone number because they say that my account is not active. I must say that Cricket has provided the worst customer service and the cheapest, poorest equipment that I've ever encountered!Desired Settlement: I would like to be refunded for the return shipping and for a small portion of my time! ($20.00) and I would like my telephone number released to any other cell phone courier, upon my request and not be charged!

Business

Response:

July 24, 2013

Review: Vendor activated Cellphone service in my town of james island. Vendor mentioned that I would have superior service to existing (Tmobile) service and be fully functional. Trialed service at my home and at work over a four hour same day. The service was non functional.Desired Settlement: Full refund of all fees associated and incurred with activating this account, and complete cancelation of this account.

Business

Response:

October

13, 2014

Revdex.com

Review: I recently to out a phone with cricket store in san bernardo st laredo tx under credit of [redacted] .The representive should have told me that the phone was gonna keep doubling its price. He told me by december its 1000 dollars I said no by then I should pay it the phone cost 500 dollars I took it out by june july by october progressive [redacted] in [redacted] was charging me 1000 dollars. I never got a statement everything is deducted from your bank account. I think this is fraudulent it is not exlained their are no statments exolaining . This company needs to be reveiewed and it needs to be explained to the customer. This xompanysDesired Settlement: I do not thik is fair for the consumer. I certainly wouldnt like for this to happen to someone else. I would like all the extra money I paid. Thank you

Business

Response:

October

3, 2014

Revdex.com

Review: they took money from 2 of my bank accounts 3 months after I paid and it caused me to be over drawn on both accounts they offered to fix it but it has been a week and nothing was done when they finally did something it was not for the amount agreed on I am not happy about thing and want it fixed they refused to put me thru to a supervisor and out of the 8 calls they lied telling me one could helpDesired Settlement: I want full reimbursement of all money paid to them they have caused me to be over drawn by waiting 3 months to pull out payments and have caused me to be over drawn and causing me to not be able to pay other bils

Business

Response:

February 5, 2014

Review: I bought a sim card for my phone online. They sent my sim to the wrong address. I have been transferred to 20 departments or people and no one can fix this. I have spent $60 on a product ill never see. They are unable and more to the point unwilling to rectify the issue. I just get transferred to a different person. I have spent hours trying to no avail.(side note I have no phone so I had to enter a bogus one to your website to get here, sorry!)Desired Settlement: I just want what I paid for, or a refund.

Business

Response:

August

19, 2014

Revdex.com

Review: I bought 2 brand new $100 dollar phones and after 7 years of service they want to say they cannot help me because I moved. I was transferred around for over an hour and no one helped me. My phones still do not work and they took my money for the service. I asked for a manager and the person hung up on me.Desired Settlement: $200 for the new phones that are under 1 month old at this time$100 for monthly service that is unused$500 for inconvenience and replacement phones and new service.

Business

Response:

April 2, 2014

Review: [redacted] and I had two lines of service and upgraded to the upto 5 smartphone lines for $100.00 a month. I bought 3 new phones to get the promotional offer and upgraded [redacted]s phone as required. I had to pay $159.51 that day for the 3 new lines and was told by the salesman that would be credited back on the next month bill which would be April 23, 2014. After the upgrade the salesman told me the credit would actually be less for $136.??. I received a bill April 21 for $108.?? due April 23. When I contacted Cricket by phone I could not understand what the rep. was saying and told her I would go to a store. At the store the salesperson told me my credit was used and explained 5 phones at $50 each equals $250.00 and my bill was only $100.00 so my credit was applied. The reps and sales people refuse to listen that the credit WAS NOT used its not possible because this would be the first bill yet I have a balance. There should not have been a payment for April with a credit balance into Mays bill. I should not have had to make a full payment of $108.?? until June 2014.Desired Settlement: I would like a refund not a credit for the $159.51 for the 3 lines I paid for that I failed to get a credit for and they failed to listen to. If it is their policy to only give credit then I will take that for $159.51.

Business

Response:

May 7, 2014

Review: In February of 2013 a new phone was purchased my due date was changed and I was unaware. Then in April 23 2013 I made a payment at a dealer on [redacted] the store is now closed. I found out from someone at another location that showed me the web page that showed my payment had been reversed in a store that store and the time. Now I have overpaid and they are refusing to help. My new phone w/ the confirmation # is broken and I cannot access it my service is off and I paid the overcharge amount 4 days ago. I do not know where the receipt is. Why do I have to prove I paid it??? My card company is sending me a print out of the payment to Cricket. I have been going through this for 3 months. I have lost business because of it. I also reported frequent loss of some of my services on my plan .Desired Settlement: Compensation and credit for lost time and money. Credit for months I payed and did not receive a full month of services

Business

Response:

July 18, 2013

Review: I upgraded equipment with cricket wireless in February of 2013. I was then issued a temporary number for the new equipment, until my old number was transferred over to the new phone. Once my old number was transferred, Cricket wireless continued to bill me for the temporary number although I had only one account. This had occurred over a 15 month period. On today's date, May 2, 2013, I called the cricket customer service number to have this issue investigated. I spoke with Ann who stated that this was not possible, and that nothing could be done concerning my issue. When I requested to speak to a supervisor, she refused to transfer me to one, stating "may I ask why you want to speak to a supervisor?" I was disconnected shortly after. When I called back, I was connected to Cindy, who stated that she was a supervisor in billing. After researching the issue, she confirmed my findings. After being on hold for several minutes, her communication became garbled, and I could no longer understand her. We were eventually disconnected, and though my information is readily available to Cricket, no one bothered to return my call. This lack of adequate customer service is appalling.Desired Settlement: Express (Immediate) payment of falsely charged amount for phone number ending in [redacted], in excess of $900.00(Will research exact amount), over the course of a 15 month period. Written apology from Cricket wireless for this lack of care, concern, and due diligence in basic business principles. Investigation into whether or not this is a criminal act.

Business

Response:

May

10, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted], regarding

a refund for Cricket service. In his complaint, Mr. [redacted] states that he

upgraded his device in February of 2013 and that he was issued a temporary

number for the new equipment until his old number was transferred over to the

new phone. He states that once his old number was transferred, Cricket

continued to bill him for the temporary number. Mr. [redacted] states that he was

billed for 15 months, and on May 2, 2013 he called Cricket to investigate the

charges. He states that he made several attempts to get in touch with a

supervisor who could assist him with his inquiry. Mr. [redacted] is requesting a

refund for the amount he was charged for the phone number ending in [redacted], a

written apology from Cricket and this issue investigated.

We

apologize for any inconvenience or poor service Mr. [redacted] felt he received.

Cricket strives to provide excellent customer service at all times, and we

regret if that high standard is not met.

In

researching Mr. [redacted]’s account, we have identified that he had two accounts

under his name. The account that incurred charges since February 2012 is

account number [redacted] with the phone number, [redacted]. There are no

notes on the account that indicate Mr. [redacted] requested to have this account

disconnected, however we are able to see that the phone was switched to his

current account, [redacted]. The account was enrolled in Automatic Bill Pay

and the payments were drafted from Mr. [redacted]’s credit or debit card each

month until May 2013 when he requested to have Automatic Bill Pay removed.

Cricket’s

Terms and Conditions of Service state that a customer has the right to dispute

charges on their bill, but they must notify Cricket of the dispute within 60

days after the billing date or the customer waives any claim they may have had.

Our Terms and Conditions of Service can be found online at http://www.mycricket.com/support/terms-and-conditions.

Cricket

is able to look at past usage information for its wireless services, however we

can only go back six months. We were able to verify that there was little to no

usage on the phone number [redacted] for the last six months. Cricket is willing

to refund a total of $332.00 to Mr. [redacted] because we are able to verify the

phone was not in use during this period. We attempted to contact Mr. [redacted]

on May 9, 2013 to advise him of this. We were unable to get in touch with him

but received a voicemail in which Mr. [redacted] proposed we credit his account

in the remainder of the amount that was overpaid. We called Mr. [redacted] again

on May 9, 2013 and left a voicemail advising him that we would be willing to

refund $332.00 and apply a credit of $326.21 from the account number

[redacted] to his current account number [redacted]. On May 9, 2013 we

received another voicemail from Mr. [redacted] in which he stated that our offer

was not acceptable and he would take further action in court to receive the

remainder of the amount he paid toward the account number [redacted].

We

made a final attempt to contact Mr. [redacted] on May 10, 2013 and left a

voicemail advising him that we are unable to fulfill his request. Cricket has

already overextended its policy to provide Mr. [redacted] with a refund for six

months and a credit for six months.

On

May 9, 2013 a credit was applied in the amount of $326.21 to Mr. [redacted]’s

account number [redacted]. A refund request ticket was submitted on May 10,

2013 and sent to Cricket’s accounting department for the refund of $332.00 to

be processed within the next 10-14 business days. The ticket number to

reference this refund is [redacted]. We were unable to refund Mr. [redacted]

electronically because our system will not allow us to process refunds that

fall outside of our normal refund policy. Cricket has submitted a manual

request for a check in the amount of $332.00 to be mailed to Mr. [redacted]’s address,

We

thank Mr. [redacted] for his communication. Although we are unable to offer the

resolution he is seeking, we trust that our explanation and refund of $332.00

as well as the credit of $326.21 will bring closure to his complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Crickets admits to having two accounts assigned to one phone in the third paragraph of their correspondence. They identify that account #[redacted] was actively billing me for services that were already being paid through account #[redacted], incurring two distinctly different charges monthly, although only one phone, and one line was being used. Cricket later admits that after looking at the past 6 months of billing for account #[redacted](false account), they determined that there was, "little to no usage", indicating that the account was activated without being used. Cricket never mentions the total amount that I was falsely charged, nor do they make any attempt to repay that amount. Cricket does not address the severe lack of professionalism and empathy displayed by their customer service agents. Cricket also fails to mention that the date of 02 MAY 2013, was not the first day I attempted to rectify this issue. Cricket also accepts no responsibility for this matter, although their own facts support that this issue that began as a mistake by members of Cricket's customer service, and was allowed to continue on although they had an opportunity to correct it.

I will not be satisfied until the total amount of the false withdrawals are refunded to me, and will pursue this matter until that is done.

Regards,

Business

Response:

May

13, 2013

RevDex.com

Online

Complaint

Dear

Sir/Madam:

This

correspondence is in reference to a rejection filed by [redacted] regarding

a refund for Cricket service. In his rejection, Mr. [redacted] states that his

phone was assigned to two Cricket accounts. He states that he was billed for

account number [redacted] when he was already paying account number

[redacted] and incurred two charges monthly. Mr. [redacted] states that he was

falsely charged for account number [redacted] and attempted to contact Cricket

about this issue prior to May 2, 2013. Mr. [redacted] requests a refund for the

total amount he was charged.

We

apologize to Mr. [redacted] for his inconvenience. As previously explained, Mr.

[redacted] had two accounts in his name. These accounts had two different phone

numbers and two different devices active. There are no notes on the account number

[redacted] that indicate Mr. [redacted] requested to have the account

disconnected, however we are able to see that the phone was switched to his

current account, [redacted]. When the phone was switched, another phone with a

different serial number was activated on the account the same day and is still

active as of May 13, 2013. Mr. [redacted] did request to have his Automatic Bill

Pay information removed from this account, so he will not be billed in the

future. We recommend that Mr. [redacted] call 1-800-Cricket or visit his nearest

corporate owned Cricket store to have this account permanently disconnected.

Cricket’s

Terms and Conditions of Service state that a customer has the right to dispute

charges on their bill, but they must notify Cricket of the dispute within 60

days after the billing date or the customer waives any claim they may have had.

Our Terms and Conditions of Service can be found online at http://www.mycricket.com/support/terms-and-conditions.

As

previously explained, Cricket is able to look at past usage information for its

wireless services, however we can only go back six months. We were able to

verify that there was little to no usage on the phone number 7734490546 for the

last six months, thus we refunded Mr. [redacted] in the amount of $332.00. We

were able to apply a service credit of $326.21 from the account number

[redacted] to his current account number [redacted] as a courtesy. Cricket

is unable to extend additional courtesies to Mr. [redacted] because we have

already overextended our policy to provide him with a refund for six months and

a credit for six months.

We

thank Mr. [redacted] for his communication. Although we are unable to offer the

resolution he is seeking, we trust that our explanation and refund of $332.00

as well as the credit of $326.21 will bring closure to his complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: Bought Three Iphones under Cricket YBUY Plan, I paid for the phones in full No Balance with YBUY, per Cricket Store representative I was told that once phones are paid they can be unlocked and be used with other carriers. I have been fighting to get Cricket to unlock my phones they are refusing and are forcing me to stay with their services for at least four months for them to unlock my own paid in full Iphones. This nonsense need to stop and Cricket should unlock the phones since they are paid in full.Desired Settlement: Cricket can refund the money paid for the phones or unlock all 3 phones.

Business

Response:

June 23, 2014

Review: I called cricket to unlock my phone and the only answer that I received from three different people was that is not possible to unlock the phone if I not keep the service for long time.this is the main reason of my complaint in order to get help to unlock my phone to be able to use it at a foreign country.I paid the full cost of the phone, more than $500 in front the first day. And also I paid around $150 in front for only 3 weeks of phone service, sadly I had to cancel the service and transfer the line to an international service at a different company in order to avoid roaming service costs.I purchased an iPhone 5c device with service through cricket on Nov 15.2013 with the intention to keep using it for long time, but then I received a family member's call from a foreign country that something critical happened to my mom, so I have to left USA in less than 7 days, and now I have to stay leaving in a foreign country, for at least 1-2 years.Because of this unpredictable situation I had to cancel the phone service, and I purchased a SIM card here in this country, but when I was setting up the phone the phone pop up a message screen saying that the phone is locked and needs to be unlock to be able to use it.Now, I am in need to use this expensive iPhone device that I already paid in full in a different country, this is why I am looking for your help to make this possible.if is necessary to send any document that probe that I am outside of the USA and that I am facing this critical situation, like my VISA, pictures. etc. I will be willing to send.ThanksDesired Settlement: please, unlock my iPhone, that is all I am looking for.

Business

Response:

January 28, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: unknown

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states he called Cricket to have his iPhone unlocked, but was told that it was not possible. Mr. [redacted] had to cancel his service with Cricket and move out of the country due to an unexpected family emergency. Mr. [redacted] is requesting that Cricket unlock his iPhone for use internationally.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Devices sold by Cricket, including iPhones, are configured to operate on the Cricket network within the United States. Cricket cannot guarantee functionality on any other network, domestically or internationally.

Cricket customers who have had six consecutive months of service on Cricket’s network will be able to request to unlock their iPhone for international use. Regrettably, we are unable to unlock Mr. [redacted]’s iPhone for international use.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

they have a rule of six consecutive months of service??????? they never told me about it and at the same time it doesn't have any sense with my situation, I am not a person that is still in USA in order to be able to activate a cricket phone service again. I AM OUTSIDE OF THE UNITED STATES AND I CANNOT GET YOUR SERVICE BACK, I WOULD LIKE TO CONTINUE WITH THE SERVICE BUT I CAN'T, NOW I AM A CITIZEN OF USA LEAVING PROVISIONALLY IN A FOREIGN COUNTRY.

I paid in front the total cost of the phone through a financial agency that cricket itself make me to use in order to have the phone, now I am paying a monthly charge and financial interest to pay for this phone, if cricket wont want to help me unlock the iphone because of a rule that they never told me about it from the beginning, in this case, I want to have a refund of my money that I been paying for this device independently of any phone service and I prefer to return this device to cricket.

Review: March 18, 2013 I purchased a Cricket phone. I ask, because I am over 65 if I would receive the$10 per month discount. I was told yes at one Cricket store I initially inquired about their plans. At the store where I purchased the phone I was told it takes about 2 months for the discount to be applied. After three months I had not received the discount and the store employee told me she would re-apply. Another month passed, no discount. Now, in July I was told I had be told you have to be on a government low income program to qualified.I was not told that I had to be on a government assistance program to qualify. I was not given that information at the time of purchase. When I visited the store where I purchased the plan I was told there was miscommunication. If there was miscommunication why did they try for 4 months to resolve the discount delay? This is an obvious bait and switch tactic or ignorance on the part of store employee. I do not know what Revdex.com can do and at this point I am resigned to dealing with the plan I have. I would like these two stores to be listed on Revdex.com beware list.Desired Settlement: As stated above, make the public aware of these tactics, or ignorance.

Business

Response:

July 16, 2013

Review: I PURCHASED THIS YEAR IN SEPTEMBER A CRICKET CELL PHONE, THIS MONTH I HAVE BEEN EXPERIENCING CRAZY THINGS WITH THIS PHONE, IT DROPS Calls, PUTS ITS SELF ON HOLD & JUST DOES ITS ON THING. I'VE CONTACTED CRICKET NUMEROUS TIMES & GET NO WHERE, BUT NOW THEY WANTED ME TO SEND MY CELL BACK TOO THEM & IN RETURN THEY ARE GOING TO GIVE ME ANOTHER CELL JUST LIKE IT BUT, "IT WILL BE REFURBISHED". THATS NOT FAIR I BOUGHT IT NEW & I WANT WHAT I PAID FOR, I'M VERY UPSET & DISSATISFIED WITH CRICKET. I ONLY THINK ITS FAIR TO GIVE ME A " NEW PHONE", OR ARE THE SELLING REFURBISHED ONES TOO THE PUBLIC????Desired Settlement: I WANT A "NEW PHONE", THATS WHAT I PAID FOR, PLUS MONTHLY FEES TO USE THE SERVICE. I CAN BE CONTACTED ANY TIME, PLEASE HELP A POOR WOMAN WHO LIVES ON SOCIAL SECURITY GET JUSTICE! THANK YOU, I HOPE YOU CAN HELP! UPSET IN FLORIDA.

Business

Response:

November 18, 2014Revdex.com

Review: this company overcharged my ex-wifes card after I changed auto payment in november when we split our phones. they continued to bill me after we split phones for two lines on my account without notifying us. the company charged me for two lines for the month and also charged for the second line on a seperate account. months later uppon finding the problem of charging the wrong credit card account and 6-8 hours of horrible customer service later I am told that there is nothing they can do and if I don't pay them they will persue my credit for the money. They think saying im sory is a solution to a problem and when I ask how this is going to be dealt with they give me more phone numbers and people to talk to which give me the same run around and give the phone number for crickets regular service looping me back to them. In frustration and necessity for my children I have paid them the money they have overbilled me but this business practice is disgusting and unethical. I will be changing cariers as soon as this moths service is used up this company should not be allowed to operate.Desired Settlement: 56.75 overcharge for a line of service that was paid twice.

Business

Response:

April 23, 2014

Review: We signed up with Cricket for cellphone service since we were moving to Chapel Hill, TN and they advertised on their website they service our area and we would have good cellphone reception. My wife and I both signed up for service with them switching from Tmobile.

However, once we moved to the new area, the cellphone coverage was not what they advertised. The signal is constantly dropping out and most of the time I dont get any signal on my phone, and sometimes it goes to 1 or 2 bars. Ive tried contacting Cricket customer service about the issue several times, but have to wait 20+ minutes to get through on their phone support line, or my line disconnects before I reach someone since I have horrible signal, or Im just hung up on by rude overseas reps who I barely understand.

I need them to fix the tower issue in my area so we can get service like they advertised to us.

I also need them to credit us for a referral I did as well. My phone number is ###-###-#### and the number I referred is ###-###-####. We were both supposed to get $25 on each of our lines but I cant get through to anyone who understands the promotion.Desired Settlement: Fix the towers in our area so we get the advertised reception, and credit our accounts $25 each for the referral we did.

Business

Response:

June 20, 2014