Cricket Communications Inc

Review: I bought the phone and it was shipped and returned without delivery. I was charged and then charged twice more for monthly services I never received. the phone was never activated because I never received it.Your Order Information: Order Date:2012-10-24Order Number:[redacted] Cricket Phone Number:[redacted]Shipping Method:5-7 Day Delivery$0.00Items Ordered:ZTE Score$129.99Instant Web Discount-$60.00New Activation Discount-$5.00$50 Android Muve Music Plan$50.00Dear [redacted], Thank you for choosing Cricket! You order has been processed and shipped. Your package tracking number is [redacted]. Please keep a copy of this email for your records. This is your receipt and you will need this to redeem any applicable mail-in rebates. Additionally, please refer below for your Cricket phone number. You will need your Cricket phone number to log in to your My Account on [redacted]. For security purposes, your Cricket phone number will not be included in your shipped package.Your Order Information: Order Date:2012-10-24Order Number:[redacted] Cricket Phone Number:[redacted]Shipping Method:5-7 Day Delivery$0.00Items Ordered:ZTE Score$129.99Instant Web Discount-$60.00New Activation Discount-$5.00$50 Android Muve Music Plan$50.00Includes:UNLIMITED MUSIC & ENTERTAINMENT:song downloadsringtonesringback tonesUNLIMITED VOICE:plan minutesvoicemailcaller IDcall waiting3-way callingUNLIMITED MESSAGING:textpicturevideoUNLIMITED DATA:mobile data (includes 1GB of full-speed data)Sales Tax:$8.05Total Due Today:$123.04Total Due Monthly: (Prices do not include applicable sales tax) Plan FeaturesPrice$50 Android Muve Music Plan$50.00Account Holder Address[redacted]Credit/Debit Card Billing Address[redacted]Shipping Address[redacted]Data from my bank11/27 53.50 TR DATE 11/26[redacted]Desired Settlement: I need my original payment back of $123.04 PLUS a MONTH OF charged service with no phone service to go with it %53.50. Total of $176.57

Business

Response:

April 19, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted], regarding a refund request. In his complaint, Mr. [redacted] states he purchased

a Cricket phone and service online, which was returned to sender. Mr. [redacted] states he was never refunded for the

order, and he was charged twice more for monthly service. He is requesting a refund total of $176.57.

We apologize to Mr. [redacted] for any

inconvenience or poor service he felt he received. Cricket strives to provide

excellent customer service at all times, and we regret if that high standard is

not met.

We located Mr. [redacted]’s returned package

and processed his refunds of $123.04 and $53.50 for a total of $176.54. We contacted Mr. [redacted], who verified that he

has received the refund. Again, we

apologize for his poor experience and we trust this action resolves his

complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have tried repeatedly to cancel my month to month phone service but cannot! It is false advertising to offer month to month service and not allow the customer to cancel. I tried to cancel it online but there is no option to do so. I also tried calling several different times but the first few times I got the automated run around and the 2 times I got to speak to people they barely spoke English. One lady I talked to kept trying to get me to agree to terms and conditions in order to cancel the phone and when I told her I didn't understand she told me that if I did not agree she would not cancel my service. I have had to cancel my credit card so that I can not be billed further for the month to month phone I can not cancel.Desired Settlement: I would like the service canceled. I would also like the current month they just billed refunded.

Business

Response:

April 19th, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her complaint,

Ms. [redacted] states that she called into Cricket to attempt to cancel her

services and was told she was unable to do so. She was also told by a Cricket

representative that she needed to agree to the terms and conditions before she

could cancel her account. Ms. [redacted] was advised that Cricket was a month to

month service and she could cancel whenever she wanted to. Ms. [redacted] is

requesting to cancel her services with Cricket and a receive a refund of $32.40

We apologize to Ms. [redacted] for any

inconvenience or poor service she felt she received.

Ms. [redacted]’s account was disconnected on

04/19/2013 and we have submitted an approved check refund of $32.40 to Ms.

[redacted]. We ask that Ms. [redacted] allow 10-14 business days for delivery.

We thank Ms. [redacted] for her communication

and we trust this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Cricket billed me (because I am set up on auto bill pay for services that I did not utilize (billed ahead of the month used). Was told there was a no refund policy (though 2 of their people researched getting me a refund, before telling me this). I can understand their policy if service started, but it was transfered to another carrier, who cancelled the service prior to it starting.Basically, stealing money for services not rendered.Desired Settlement: Complete refund of billed services for non-use of service!

Business

Response:

June 18, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a refund for Cricket service. In her complaint, Ms. [redacted] states that she was enrolled in Auto Bill Pay. She states that she transferred her service to another carrier, but was billed for the upcoming month. She states that Cricket denied her request for a refund. She is requesting that a refund be provided for the services she did not use.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

In reviewing Ms. [redacted]’s account, we are able to see that her Automatic Bill Payment was withdrawn on June 4, 2013 which is the same date that she disconnected her Cricket service. We are able to verify that the service was disconnected before the upcoming bill cycle date of June 5, 2013 therefore we have issued a refund in the amount of $52.60. The confirmation number for this refund transaction is [redacted]. It may take 3-5 business days for this refund to appear on Ms. [redacted]’s credit or debit card.

We thank Ms. [redacted] for her communication and trust that this action properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Also, thank you (Revdex.com) for your help in resolving this issue.

Review: Hello,1. I am enrolled in auto pay for my phone and am supposed to be getting a $5.00 discount each month. I noticed that I am not getting it and called today to find out why. I was told that I had to un-enroll and re-enroll because I have had auto pay too long. However, when I disconnected my internet back in early June, I was told that I would be getting that benefit. I have not and should get it all the way back to November, 2012 when the benefit began. Why should I be penalized for doing auto pay even before it was required. When it became available, nobody called me and told me that I had to disconnect and reconnect to get the benefit.2. Why am I being charged in two separate transactions from my checking account? I am charged one amount on the 10th and another on the 16th? Why? Please correct these two matters. I attempted to have them resolved through your customer support number, but the representative was unable to help me and would not transfer me to a supervisor or manager. Thank you[redacted]Desired Settlement: Please refund $5.00 per month all the way back to November of 2012, as I met all qualifications for this. Please explain or correct the two different transactions from my account.

Business

Response:

August 2, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a refund. In her complaint, Ms. [redacted] states that she is enrolled in auto bill pay and is supposed to be receiving a $5.00 discount each month. When she noticed that she was not receiving the discount, she called for assistance and was told that she needed to un-enroll and then re-enroll for this discount to apply. Ms. [redacted] also states that she is being charged two separate times for her monthly bill. She requests a refund of $5.00/month dating back to November of 2012 and to correct the separate transactions on her account each month.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

While we apologize for the inconvenience that this has caused Ms. [redacted], it will be necessary for her to call 1-800-274-2538 or visit her nearest Cricket corporate owned store to re-enroll in the auto bill pay program. Regrettably, we are unable to issue a refund for the $5.00/month discount that Ms. [redacted] should have been receiving, as credits of this type are non-refundable. However, we are able to apply a credit in the amount of $45.00 to Ms. [redacted]’s account for the past nine months that she should have been receiving the auto bill pay discount. This credit was applied on August 2, 2013, and will be reflected on Ms. [redacted]’s bill due on August 16, 2013.

After reviewing Ms. [redacted]’s account, we have discovered that two separate transactions occur each month that are applied towards her total amount due. One transaction is completed via auto bill pay, while the other is completed as a cash transaction. Again, we encourage Ms. [redacted] to visit her nearest Cricket corporate store where she can re-enroll in the auto bill pay program and receive assistance to correct the multiple transactions reflecting on her account. The nearest Cricket corporate store to Ms. [redacted] is located at:

CRICKET, LAKE PLAZA

1261 N LAKE ST STE E

AURORA, IL 60506

(847) 315-9765

Review: on September 5th 2013 I paid a $15 partial payment on my account and 5 days later I received a text message to pay the remaining amount of 31.50 I responded to the text message and gave permission to charge the remaining amount $31.50 but later when I checked my bank account I noticed I was still charge the regular $45 amount when I called Cricket Wireless they acknowledged they made a mistake and told me that it is their policy to not give refunds and they would credit the $15 on my next month account but, since then I cancelled my membership on the 10th of September and asked them to credit me my $15 but was told it is their policy not to give refunds and my $15 that they charge me extra whas forfeited when I cancelled my account.I also called the local Boise office but they said they were not able to see all my billing information and are not authorized to give a refund.so as of now they have kept the $45 fee for service that I did not receive and the extra 15 dollar chargeDesired Settlement: I would like the original amount responded or at least coming to a compromise and credit me the $15 my current [redacted]

Business

Response:

September 23, 2013

Review: My complain is two-fold1-On 7/08/14 I migrated 1 of my 4 cricket lines to the "new cricket" AIO. When I purchased my Nokia Lumina 520 online from cricket wireless, I paid $50.00 for the phone plus $50.00 for a months service. The bill for the remaining lines with the "original" cricket was also due on 7/08/14. I contacted cricket at that time as the bill reflected four lines when in should have been three. I was told at that time that I needed to pay the entire bill(for the four lines)if not the service would be interrupted. The person on the other end of the phone did not seem to understand what I was trying to explain to her. I made the payment but I continued calling & querying why I had been charged twice for for the same phone. I finally spoke with someone who informed me that a month's service would be credited on my August bill. Well needless to say this never happened. On 8/8/14 the service on my AIO account was cut. I made several calls on 8/8 to AIO as well as the "original cricket" & have been making calls since then only to get the run around. Cricket is saying they know nothing about any credit & AIO is saying they know nothing. Several times I've called & put on "hold", only to be disconnected. This is very frustrating. I've been a loyal cricket customer since they first began providing service to Maryland in 2009 but this is very disheartening. I spoke with someone today 8/11/14 at cricket(original) Mr [redacted] who was very courteous. He informed me that a credit was applied but will not be credited for 30days. He advised me that he would be documenting this information in the system so that AIO could view it. Mr [redacted]. recommended I call AIO back after ending our call & have them contact the original cricket directly so that they could verify what he told me. I did so but was told that there was no such information documented.2- When I ordered the phone online I was told that there would be a $50.00 rebate which I was not sent any info on & never receivedDesired Settlement: I am not asking for anything more than what I am due. I would like my $50.00 rebate as advertised & I would like the $50.00 +tax which I was made to pay twice.

Business

Response:

August

28, 2014

Revdex.com

Review: I bought a new phone from Cricket that came with a $50 rebate form. I was supposed to receive the rebate 4 weeks later, but I did not receive it. I checked on the status of the rebate online and it said that it was declined. I called the rebate center and they said that I had not sent in the receipt, which I had. I was told to fax the receipt in that day and I would be approved, which I did on Oct. 20 (1 and 1/2 months after I mailed the rebate initially). I called the rebate center again today and told that the rebate had been declined again due to service interruption within 45 days of activation which was untrue. I was transferred to customer service and spoke with [redacted]. He in turn called the rebate center with me on the line and spoke with [redacted] then said that my service had not been interrupted and therefore the rebate would be approved but I would have to wait an additional four weeks for the rebate. [redacted] and [redacted] were very helpful with the situation and I appreciate their help; however, Cricket customer service is a joke and it seems like the purposely make things harder for their customers and then lie to them to not have to pay them.Desired Settlement: I would like for Cricket to be held accountable for their actions and to not be able to get away with this kind of behavior. It is unacceptable for big corporations to behave in this manner and they should be ashamed of themselves.

Business

Response:

December 12, 2014Revdex.com

Review: I upgraded my plan on the [redacted]/ to include wireless - then the it happen did not take to the phone called customer service and got told it would be fixed by noon and I would recive a 70.00 creidit for my troubles- then when I called back about noon that day got that they where gone for the day or there was no agents - tried later about 5 pm and got the same went to a store in [redacted] and they had if fixed but when I came to work at 0100 and tried to use it there was no getting on the internet or using my phone utube and the web did not work and what not sure what else was not working - going to call agiain to see what happen but someone should make the pepole hold up on what they sayDesired Settlement: want a 140 refund for the inconvece and the hassel it is know 0400 and phone still dont work rite

Business

Response:

April 29, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding device issues. In his complaint, Mr.

[redacted] states that he upgraded his plan on April 16, 2013. After the upgrade, Mr.

[redacted] states that he was unable to connect to the internet or use applications

such as YouTube on his device. Mr. [redacted] brought his device into a store where

it was fixed, but after leaving the store he noticed that the issue still

persisted. Mr. [redacted] requests a $140.00 refund for the inconvenience and hassle

this has caused him.

We apologize to Mr. [redacted] for any inconvenience

that he may have experienced due to this matter. Cricket strives to provide

excellent customer service at all times and we regret if that high standard was

not met.

At this time, Cricket is unable to issue a

$140.00 refund to Mr. [redacted]. According to Cricket’s records, a credit totaling

$62.93 was applied to Mr. [redacted]’s account for the billing cycle during the month

of April as a courtesy due to the issues regarding his rate plan change. A call

was not made to the customer due to notes on the account stating the customer

does not want to receive a call back.

We thank Mr. [redacted] for his communication and

we trust that this explanation resolves his complaint. If Mr. [redacted] has any additional

questions or concerns, he can reach our escalations department at 858-882-9999.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I received a defective phone which would not hold a charge. Even with no use, my phone would die after a couple of hours.

I received a phone in February which was supposed to be brand new. The phone would not hold a charge and would die after and hour or two of non-use.Desired Settlement: I would like a refund of the 29.95 which I paid for the phone as well as two months of service at 29.95 each.

Business

Response:

May

15, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted] regarding

her Cricket phone. In her complaint, Ms. [redacted] states that she received a

defective phone in February. She states that the phone would not hold a charge

and would die within a few hours even when not in use. Ms. [redacted] is

requesting a refund for the cost of the phone, $29.95 as well as two months of

service at $29.95.

We

apologize to Ms. [redacted] for any inconvenience or poor service she felt she

received.

In

reviewing Ms. [redacted]’s Cricket account it appears she requested to

discontinue service on May 9, 2013. We advised Ms. [redacted] of the option to

complete a warranty claim to replace her device or a $50.00 coupon toward a new

phone. Ms. [redacted] declined these offers and her account was disconnected per

her request.

Regrettably,

we are unable to offer Ms. [redacted] a refund for her phone and the two months

of service that was paid to receive Cricket service. As stated in Cricket’s

Terms and Conditions of Service, monthly service charges are non-refundable even

if service is terminated or modified before the billing cycle ends. Our Terms

and Conditions of Service can be found online at [redacted]

Ms.

[redacted] purchased her device on February 13, 2013. Cricket’s return policy

states that a customer has 30 days to return their device for a refund. We are

unable to offer Ms. [redacted] a refund for her device, because she has had it

for over 30 days. However, all of the devices that Cricket offers come with a

manufacturer’s warranty and Ms. [redacted] can coordinate repair or replacement

through the manufacturer. Cricket does not manufacture wireless devices, and is

not responsible for any defects or for the acts or omissions of the manufacturer

(Sec. 8, Terms and Conditions of Service).

We

thank Ms. [redacted] for her communication and we trust this explanation resolves

her complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: Hello I contacted Cricket because I wanted to port my number to another company because I got tired of the phone not working,I had already been having problems for the last two years everytime I took the huwai back they say oh it a problem with ph and I would have to pay each time I took it some kind of fee,then they say network I got another differnt ph same prob so I contacted Cricket it was 100 % ported to another company when I first contacted cricket they said as soon as it was ported to the other company it would refund the money I had already paid because I paid in advance because I always pay early, the person I got was rude and said it wasnt ported and I said yes it was and that I was to be refunded she said no your not getting your money back you canceled , well yes because the other company was already ported to and I'm not going to paid on both companies, She then proceeded to tell me that the number wasn't mind and I said yes it is It was ported back to the company I had earler and said well you not going to have any service on either ph when I turn it off , I said I will because it has already been ported, she then said is their anything else I can help you with I said no and hung up.....I printed up the bill I paid which shows I paid in advanceDesired Settlement: I would like a refund of the 59.00 dollars it is only right that they refund my money

Business

Response:

July 1, 2013

Review: 2/1/12 I purchased a Huawei m865 phone from [redacted] total of $170.72. Six months later the lcd screen went out. I was told to take it to the corporate store after going to two other cricket retailers and calling the 1800#. I did. There I was told to purchase a new phone or bring in a old phone. They didn't even try to honor my year phone warranty. I had sold my other phone to a friend to help me purchase that phone. He did agree to sell me back the phone for $20.00. I called and had cricket transfer my information back to the old phone. That was on August 10,2012.On February 18,2013 the Huawei m860 wasn't keeping a charge so I went to have it checked at Cricket Wireless on [redacted] and was told that something in the phone was damaged. Once again I need to Purchase a new phone. So 6 months later I end up purchasing the ZTE Groove for $115.00.On March 22,2013 a month later I could not make a call. My power button would not turn on so I had no way to gain access in to my phone. I went to Cricket corporate office at [redacted] and was told that my phone was damaged. I could purchase another one like the ZTE for $54.13. It was my daughter birthday and I had planned her a party and we would be out and about I needed my phone. Later that night after the party my younger daughter brings in the phone I just paid to replace with the power button now working and it still works to this day but corporate told me it was broken. On May 18, 2013 I noticed my screen on the ZTE purchased on March 22,2013 was coming up a white screen and I could not see my menu to make calls or even answer them. I called the [redacted] on May 20,2013 and was told to take that phone to there corporate office I tried to explain to her my last experience but that was the only solution that she offered. So I went without communications for a month even though the phone bill was paid.Desired Settlement: I eventually had to switch to another phone carrier. And the phone with the white screen is now coming on clear as of July 19,2013. I want all my money back since problems started. I feel that if customer service would have at least tried to assist me instead of trying to get money out of me I would have not had to purchase all these phones that some how fixed there selves. My calculations are $1,185.46 not even to include emotional distress, financial loss and not being able to communicate.

Business

Response:

July 24, 2013

Review: This company is a complete joke!! They sold me a faulty phone and refused to replace it and kept telling me when I called within the 30 days to have it replaced that they would send out a new one and it never came. I would call back and it would be another bt story. Secondly last month they charged my bank account twice. Still will not resolve that and now they want to tell me I owe them 60 bucks. Eat it Cricket :)Desired Settlement: Fix the damn phone you is sold meRefund the double charge

Business

Response:

August 21, 2013

Review: We lived in the Las Vegas area for 4 years.(this is our permanent address) This past April we moved to Beaver Utah for my husband job. I purchased their HTC 4GLTE prior to our move($600), telling the sales rep where we were moving and explained that Las Vegas was our permanent home residence. The sales rep said as long as we were on auto-pay I could retain my number and all my service would remain the same. Today my phone would not let me call out. I could only receive text messages and no internet signal at all. I called cricket and talk to [redacted] in customer service. He told me I would have to buy another new phone and I would also have to change my phone number and pay for more additional minutes even though I currently have unlimited minutes and data.Desired Settlement: Since I will have to go with a new wireless company and repurchase another new phone, I would like the $600 I spent on this phone returned to me.

Business

Response:

August 21, 2013

Review: My ex tried to attack me on 10/21/2013 and during the process he took my cell phone and got a hold of my authorization ID he then called in to cricket communications and had my line of service disconnected without my knowledge once I was made aware of this incident I called cricket communications and told them that since I did not authorize that action they need to reverse and turn my line of service back on considering I had just paid my bill last friday on 10/18/2013 and they told me that they could not do that and that I would have to pay another 54.00 which is the first month payment along with the activation fee to start a whole entire account I don't feel I should have to do that considering I did not authorize that action. They just let someone else turn my line off and I even went to the corporate office showed them the police report and still told me there was nothing that they could do and that I would still have to pay the 54.00 so my phone has been off since monday because I dont have the 54.00 to get the phone turned back on.Desired Settlement: I either want them to turn my phone on without me making a payment and if I do I would like for them to refund me my money and provide me with another telephone.

Business

Response:

October 29, 2013

Review: I called two weeks before bill was due being that each time someone called me the phone would ring only one time and the voice mail would pickup. We did everything we could to fix the phone and nothing worked. A ticket was sent to some special team that higher than tech support. A week later they turned off the phone. I called in and ask why would they turn it off when some special team is working on it and if they listen to my voice-mail they would see that they caused me to miss out on talking with case worker being that I'm fighting in court for my children and when case worker called the phone and I didn't answer three times so that I can pick up some paperwork and that I would be charged a fee for them having to mail the paperwork out etc. and all the other missed calls they turned the phone back on and said they would contact that team. Two days later they turned the phone off again. I called in spoke with a supervisor and he turned it back on and told me that he would make sure it get over to that team. This was done on 10/14/2013 and promised me that they wouldn't mess with the phone. I even asked him to have them leave a voice mail being that the phone don't ring. They called and left a voice message and being that I cant get the calls they asked me to call back.The next day they turned off the phone. I called in and asked to speak to a supervisor for 20 mins they put one on and she told me the phone was working I told her it was a lie and turn the phone on and see that its not working.she hung up the phone and my phone was turned on.Desired Settlement: to have the phone fixed and cover this bill for all the problems

Business

Response:

October 30, 2013

Review: I was having an issue with where once my phone number was transferred from a different carrier it would not make or receive calls.After dealing with helpful and polite people on the phone I was told to simply take it to the store to have it flashed. I went to my nearest corporate on dec 8 2013 store by the galleria mall in [redacted] ny. it was around 1:00 and as I entered both associates where to busy watching the football game to even greet me or acknowledge that I walked in the store.After I finally got their attention, the employe looked at my account with another eye still on the game and told me he didn't know what to do since my phone was already on cricket service.I tried to explain that I called customer service and was told that all they had to do was reactivate it and he said well I don't know how to do that and we can't service flashed phones I don't know how.Frustrated,I simply left and neither employee seemed to care as they went back to watching the game. I have never had worse customer service in my life.I am not one to complain but these guys really didn't even try to help and it left a very bad impression on a customer coming from another company.I was considering bringing my wife and 4 kids on cricket but after that experience I'm not sure I want to stay myself.Desired Settlement: I would like to see some action taken to improve in store costumer service .there are to many other carriers out there for this and I am now paying for a phone that can not make or receive calls.

Business

Response:

December 12, 2013

Review: I switched to Verizon and they switched my number from cricket to verizon for me. After that I had no Cricket number. Apparently without a Cricket number they make it impossible to cancel service. When I tried to cancel service there was no way to do so as far as I can tell. Without my current Cricket # they would not help me over the phone and there was literally no way to cancel on the web site without entering my account which they could not locate because I had switched my number so technically I had no Cricket phone number anymore. It seems as if I am going to ave to visit a cricket store in order to cancel which I think is ridiculous.Desired Settlement: I would like the Revdex.com to contact Cricket and tell them about this complaint so that they might not put future customer through this ordeal

Business

Response:

December 17, 2013

Review: I financed an I phone and was told by representative from cricket that I was going to pay $25 per month the finance company took out $135.00 every two weeks I was not aware of this bi weekly transactions when I called y buy the finance company on 1/15/2013 I requested for them to do not withdraw money from my account according to the y buy representative after making the changes on their system no more money was going to be taken out from my account on 1/21/2013 y buy withdraw $135.00 I called the same day to get my money back to my account they only a greed to send me $53.00 and not the whole amount they said sorry it was our mistake but unfortunately we. Cannot refund the $135.00 only $53.00on top of that I have to wait for a. Company check 10 business daysDesired Settlement: I want my $135 that were withdraw from my account

Business

Response:

January 27, 2014

Review: I, [redacted], had purchased a Cricket Cell Phone (ZTE Source) at the address listed above for my wife, [redacted] on Christmas Eve. Less than 3 days later my wife started having technical problems with her phone. First, we went to the store where we purchased the phone, at approximately 1:00pm on the 3rd of January 2014. However, upon arrival there was a post-it notice on the door stating that the store would reopen in 15 mins. At which time, we decided to get some lunch at [redacted] for approximately 45 mins. When we returned to the store it was closed for the day even though the posted hours were until 7pm. Two days later, we encountered the same problem with the store again being closed during normal hours. (FYI: There were no active holidays on the days we went to the store.) On the 14th of January 2014, we went back to the store and the employee on shift was [redacted]. He informed us that we could not return the phone as he did not have authority or access to do so, but we could exchange out the phone. However, the ZTE Source were not in stock, so [redacted] called around to different stores and one was supposed to be shipped to the [redacted] location by Monday. He took down our name and phone number and told us he would call us once the phone arrived.Monday the 20th rolled around and we still had not heard back from the store, so we decided to take the phone in to the [redacted] location (same owners) to be looked at late in the evening (not the original store we had purchased it from). We were informed that we could either bring it in the following day to get looked at, or go to the original store we purchased the phone from to get it fixed, replaced or returned. On the 23rd of January we finally had time to deal with the phone and went back to original store of purchase and spoke with [redacted] was the store Manager, but put in his notice two days previously. According to [redacted], he was tired of all the games upper management was playing. While there, [redacted] spoke to someone who was working at [redacted] whom he stated was the only person who would be able to resolve our issue with an exchange or a return. [redacted] proceeded to argue with the person on the phone and state that the issue was the stores problem to resolve and make right. After being at the store for over two hours the senior management person finally showed up and was only willing to exchange out the phone for a different model of the same price, even though that was not the phone my wife wanted and by this point we just wanted to return the phone and get our money back. This man refused, stating that it was 31 days and we were past our grace period even though we had been to the store previously with no resolution. He also proceeded to state that there was no way I could get my money back and that he had no authority, as he was not a manager, but just another employee and that there was no one that could help us. I continued to argue with him that we were not being treated properly, he then told me I had to leave or he would call the cops for trespassing.At 3:00pm my wife went to the Corporate Store of Cricket Wireless and spoke with [redacted] stated that unfortunately all returns have to be done at the point of sale, but did learn that the man we spoke to earlier at the [redacted] store was indeed the manager for all of the [redacted] (8 in the [redacted] area) and he did indeed have the authority to refund our money. At this time we are now stuck with a phone that we have tried on numerous occasions to get rid of and have no desire to have any further dealings with Cricket.Desired Settlement: A full refund of the equipment purchased without charges or fees.

Business

Response:

February 3, 2014

Review: On Wednesday, February 12th I changed my phone service provider from [redacted] to Cricket Wireless. I asked Cricket to port my old phone number as it is my business number and it is imperative for my business that I maintain that number. On Friday, February 14th Cricket cancelled my old number in order to port it to my new phone. I was told it would take up to 4 hours to port my old cell number, but come Saturday my the number was still not recovered. When I called Cricket again on Saturday they said the matter would be resolved in 24 hours. On Sunday when I followed up with them again I was told their tech support does not work on weekends, but would be available on Monday. When I called them Monday morning at approximately 11am ET I was told they could not reach their tech support and it is possible they were not working due to the holiday. I asked for the tech support number so I could call them directly, and they answered immediately and told me they were in fact working but could not resolve my issue because they only have an account with Cricket. When I once again called Cricket I told them that tech support was working and asked them to call tech support while I held on the line. After speaking to tech support the Cricket representative told me they would resolve my issue within 30 minutes and I would be contacted by Cricket wireless to verify this. At almost 8:00 pm on Monday evening I once again contacted Cricket and explained that I need my old phone number for my business, reminded them that it was not me who cancelled my old number but was in fact them who cancelled it, and asked them to finally resolve the issue and contact me like they had promised several times previously. In the time since THEY cancelled my old number I have missed contact with both current and potential clients, and I have potentially lost thousands of dollars in revenue.Desired Settlement: I am requesting that Cricket Wireless recover my old business number ([redacted] and apply it to my new phone/service plan like they have promised several times previously. I cannot afford to go any longer without this number as it is my main point of contact with both current and future clients. I am also requesting that they keep me posted of their progress in this matter as they have promised to do every day yet have failed to act on.

Business

Response:

February 25, 2014