Crescent IT Solutions

face="Arial" size="2">Dear Revdex.com, This is the response to complaint ID: [redacted] This Dispute has raised by one of our student [redacted] and who has finished the training for SAP BASIS Online training [redacted] has taken complete online training sessions on SAP BASIS with start date: 11/17/and end date on :1/09/We have given him an option to pay the total course fee of $in an installment basislike he has started taking the classes with an initial amount of $then after 50% of successful sessions he felt satisfied and paid $ We have accomplished with quality of education online on SAP BASIS and still after giving all the services like (Course completion, Complete Course material, Server access etc) [redacted] has raised for Charge Back stating the he has not received Course completion, Complete Course material, Server access Proofs Attached we please request you to see in details and help us to go ahead

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Now they are saying I do not have any prior experience and I am looking for the job in particular areaMatter fact is they know everything from the day one what is my position after getting the surety from them that they will find the job in particular I made a payment for trainingThey never disclose me that they have any sister company who is working on my fileI believe this another breach of my privacyPlease give me solid reason to believe them other then playing around regards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The issues are: 1) The material provided was irrelevant, Had asked for course curriculum material, for which the trainer told he doesn't have one2) Crescent IT advised they will organised another trainer to forward material which did not happen till date3) The quality of the trainer was very very poor I can attached one of his class recordings if required, wherein to determine his English communication, even a year can speak & communicate better than the trainer4) Crescent IT was advised and aware of this but no action taken5) Course not completed yet, few more classes to goI can provide the further details if required6) I agreed to take up a training with Crescent IT when they promised they will file my H1B visa free of cost and get a job in USA,they look after my relocation, accommodation cost etc(the confirmation is in the Skype conversation as attached) 7) In order to get places Crescent IT trapped me to take up a course SAP BASIS & HANA (a total fees of $1800) 8) Latter they have asked me to pay upfront $towards filing of visa etc9) If that was the case and If, I was advised earlier I would not have agreed to [pay even a dollar, dollar, because I could organised a better trainer fraction of the cost quoted) 10) This company is misleading candidate by giving promises an hope and extract money & latter don't provide proper serviceHence I am asking for a fair go to get 50% of what I have paid so far ($300) and settle this case as earlier as possibleRegards,***

face="Arial" size="2">Dear Revdex.com,
This is
the response to complaint ID: [redacted]
This
Dispute has raised by one of our student [redacted]
[redacted] and who has finished the training for SAP BASIS Online
training.
[redacted] has taken complete online training
sessions on SAP BASIS with start date: 11/17/2014 and end date on
:1/09/2015 . We have given him an option to pay the total course fee of $600 in
an installment basis. like he has started taking the classes with an initial
amount of $300 then after 50% of successful sessions he felt satisfied and paid
$300.
 We have accomplished with quality
of education online on SAP BASIS and still after giving all the services like
(Course completion, Complete Course material, Server access etc) [redacted]
[redacted] has raised for Charge Back stating the he has not received Course
completion, Complete Course material, Server access
Proofs Attached
we please request you
to see in details and help us to go ahead.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I read   response and
find out they provide the email send by [redacted] and there initial emails and phone
number ###-###-#### from where they call me many time and I never response
them.
As I mentioned in my complaint they did not response me
after the training complete. They never start the marketing.
I see they have very good record for the all conversation
from their side and they provide few emails with policy and 1 email send by Hussein
saying he called me.
It Is there policy if my email is not answer within 24 hours
I need to send email to management with subject Escalation which I send on
Dec.13 can they provide me the copy of response email they send me to resolve
that.
As they claim I never return there call they called me only
one time on Jan.13, 2014 after many attempts and I did response them back. When
I start training I clearly told them I am full time employee and I may not able
to take their call and if they leave the VM I will call them back and I did.
With this email I am providing the log of phone call placed
by me to them and transcript of their VM.
Management: If you don’t see response to your email request from our support team within 24 hours for any of your concerns, please escalate the case to the Management by forwarding the same email with short description and with subject “ESCALATION” [redacted] , then the higher management will resolve it immediately
 
ESCALATION1 message

[redacted] [redacted]
Fri, Dec 13, 2013 at 12:29 AM

To: [redacted]





Hi ,
My training session is complete however there are project are pending I am working on those and  need help to complete. I am trying to find out the next step sense  last two weeks but my emails and skpe messages are not been answered . Can you please let me know if you still considering  me for the next step or every thing is over.
Thanks

[redacted]





Phone log for calls make and receive with voice transcript..
 
There is simple conclusion:-
They never did the marketing they collect the money for training and then disappear. Their claim that they contact me many time and I did not response them is baseless.
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The issues are:
1) The material provided was irrelevant, Had asked for course curriculum material, for which the trainer told he doesn't have one.
2) Crescent IT advised they will organised another trainer to forward material which did not happen till date.
3) The quality of the trainer was very very poor I can attached one of his class recordings  if required, wherein to determine his English communication, even a 5 year can speak & communicate better than the trainer.
4) Crescent IT was advised and aware of this but no action taken.
5) Course not completed yet, few more classes to go. I can provide the further details if required.
6) I agreed to take up a training with Crescent IT when they promised they will file my H1B visa free of cost and get a job in USA,they look after my relocation, accommodation cost etc.. (the confirmation is in the Skype conversation as attached)
7) In order to get places Crescent IT trapped me to take up a course SAP BASIS & HANA (a total fees of $1800)
8) Latter they have asked me to pay upfront $5000 towards filing of visa etc..
9) If that was the case and If, I was advised earlier I would not have agreed to [pay even a dollar, dollar, because I could organised a better trainer fraction of the cost quoted) 
10) This company is misleading candidate by giving false promises an hope and extract money & latter don't provide proper service.
Hence I am asking for a fair go to get 50% of what I have paid so far ($300) and settle this case as earlier as possible.
Regards,[redacted]

Dear Revdex.com,
 
This is the response for Revdex.com Case # [redacted] .
 
This Dispute rose by one of our
students and who has completed his SAS
training named [redacted] .
 
As he raised a dispute against us, ,
but as a point of fact he has not only completed his training with us also we
have started her marketing process.  As he
was looking for project in a particular area and does not have any in hand
experience we also discussed with our sister concern consultancy about his
marketing and informed him regarding the same. We had many conversations with [redacted]
[redacted] 
 
Please
find below [redacted]
[redacted] ’s training summery.
 
Training
Summary
 
·        
Student   Name   
              :       [redacted] 
·        
Course                                      SAS
·        
Start Date                                 :        09/25/2013
·        
Training Fee                            :        $800
·        
Fee Paid                                   :        $800
·        
Training Finished on              :   12/1/2013
 
We assigned the him for the marketing but he never responded to client
calls .. and that time we send the mails to mails to him requesting him to
respond the calls . (Proofs given )
 

helpdesk
Crescent <[redacted]>



Jan 8









to [redacted]




Dear
Sir
 
 
Below
are the details of the student who
is looking for marketing in  
 
SAS
Clinical (Pharmaceutical course) courses and attached her resume
Name :[redacted]

Contact
Number: 
###-###-####
 
Email
: [redacted]
VISA :
 US
citizen
Course: SAS Clinical (Pharmaceutical course)
Location:[redacted]
 
 
 
 
 
Thanks,
Training Division,
Crescent IT Solutions.,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Now they are saying I do not have any prior experience and I am looking for the job in particular area. Matter fact is they know everything from the day one what is my position after getting the surety from them that they will find the job in particular I made a payment for training. They never disclose me that they have any sister company who is working on my file. I believe this another breach of my privacy. Please give me solid reason to believe them other then playing around.
regards
[redacted]

Dear Revdex.com
sans-serif;">,
 
This is the response for Revdex.com Case # [redacted] .
 
This Dispute rose by one of our
students and who has completed his SAS
training named [redacted] .
 
As he raised a dispute against us, ,
but as a point of fact he has not only completed his training with us also we
have started her marketing process.After completing the training process our
marketing team has reached him so many times and he never responded to the
Marketing and also we have sent so many mails to reach but reached Voice mail. Attached
the proof of mail for the same.Below are detail mail conversation  We had with [redacted] 
 
 


Hussain <[email protected]>



Jan 13









to skpharma22, bcc: me




Hi
[redacted],
Greetings
for the Day!!!
This is Hussain from Cresent IT Solutions, I tried reaching you and left a VM.
I wanted to discuss with you about your marketing for the training you took in
SAS and getting you on to a project.
Please
connect me at (678) 720-5570 when you get a moment.
Regards,
Hussain
(678) 720-5570
 
 
Please
find below [redacted]
[redacted] ’s training summery.
 
Training
Summary
 
·        
Student   Name   
              :       [redacted] 
·        
Course                                      SAS
·        
Start Date                                 :        09/25/2013
·        
Training Fee                            :        $800
·        
Fee Paid                                   :        $800
 
 
We are attaching that E-mail
along with CRESECNT
IT SOLUTIONS- Terms & Conditions that we have in our web site, For [redacted]  accepted online while registering for the services (paying
the fee).This clearly states our Return/Refund policy. Please check the link
below.
 
 
Return/Refund
Policy:
Once registered for the
training sessions, the company has right to deduct the fee
to cover the costs of demo
sessions, administrative costs, Training Expense and server
Usage as per the
instructions below.
Company has right to
deduct anywhere in between $100 to $300, If the consultant
has just registered for
the training.
If the Consultant wants
the refund of money after attending 5 to 10 sessions, the
company will deduct either
50% of the training fee or $600, whichever is higher.
If the Consultant wants
the refund of money after attending 10 sessions or more,
there will not be any refund
in such case.
 
 
 
 
 
Conclusion:
 
1)   
Please find the Terms & Conditions he agreed while registering
the course.
      
2)   
Please find the Welcome email we have sent with all payment terms
and due dates
           Agreed.
 
3)   
Please fine the he send the confirmation class times mail.
4)   
Please fine the 13 class link.
5)   
We process all refunds as per the Terms and Conditions Agreement.
           So let us know if you need any
further details. We would                 
           appreciate if you
           Could release the hold on this
transaction ASAP
6)   
Marketing Related emails
                                
 
 
 
Thanks
Murali Chandra
 
Email: [email protected]
 
 
 
 
WELCOME
Email to [redacted]
[redacted] 
 
Hi [redacted],
 Welcome to CRESCENT IT SOLUTIONS and
thanks for enrolling in our online training program. Here are the course and
payment details. Please respond back to this email immediately, so that we can
give you the confirmed schedule for training sessions and to provide the server
access/software/material as per your requirement.
Student ID


CREE01258


Student Name


[redacted]


E-Mail


[email protected]


Phone No


919-342-8470


Visa Status


Citzen


Course Enrolled


SAS Clinical


Actual Course Fee


$800


Fee Paid


$800


Paid Date


09/25/2013


Mode of Payment


PAYPAL


 
Please Make a Note· Support Team: In case if you have any
issues/concerns/requests regarding your ongoing sessions, Please contact us
at [email protected] . Please mark a CC of the same to your executive's
official mail id and [email protected]. Our Support team will be available Monday to Friday (10am -
8pm) CST.
Management: If you don’t see response to your email request from our
support team within 24 hours for any of your concerns, please escalate the case
to the Management by forwarding the same email with short description and with
subject “ESCALATION” [email protected] , then the higher management will resolve it immediately
Marketing: For those who are looking for Job Support, we will be helping
you in the process of your technical screening, Mock Interviews, Resume
Preparation and Marketing Guidance. All you have to do is, once you finish your
training, and when you are ready for technical screening, please contact us
at [email protected] to initiate your marketing process.
Return/Refund Policy: Once registered for the training sessions, Crescent IT
Solutions has right to deduct the fee to cover the costs of demo sessions,
administrative costs, Training Expense and server usage as per the instructions
below, if the consultant wish to discontinue from the course due to any reason.
· Company has right to deduct anywhere
in between $100 to $300, if the consultant has just registered for the
training.
· If the Consultant wants the refund
of money after attending a minimum of 5 sessions, the   company
has right to deduct either 50% of the training fee or $600, whichever is
higher.
· If the Consultant wants the refund
of money after attending a minimum of 10 sessions, there will not be any refund
in such case.
We wish you all the best and hope we have a
long successful relationship.
Thanks
HelpDeskPhone : 713-900-4567
Email : [email protected]
URL : www.crescentits.com
Follow Us:

[redacted]
F <[email protected]>



9/27/13









to helpdesk, [redacted], me




Hi,
Is there any training schedule
 for next week?
Please let me know .
Thanks
Sukh
 
SAS 9.2 SOFTWARE LINK
Inbox


x




Crescent Training <[email protected]>



9/25/13









to skpharma22, [redacted], Siva




 
Hi [redacted],
Please download the required
software from the below provided link
SAS 9.2 SOFTWARE LINK:
https://www.idrive.com/idrive/sh/sh?k=m2i2w4y5l5
Please
download the required software from
the below provided link.
Download all
the software from the
above links available, make
sure you Select the options SAVE. Make sure the download
file are correct to size one available online, with incorrect file size
installation cannot be done. After each file download makes sure of the file
size to be not less than the one online.
Once done
please send the Team viewer User
ID and Password Details to this mail, Installation part will be from our end,
only download should be done from your end .
 -- 
Regards
Training Division
Crescent IT Solutions
http://www.crescentits.com
Ph : 713-589-2879 / 5479
 
We assigned the him for the marketing
 
 

helpdesk
Crescent <[email protected]>



Jan 8









to Siva




Dear
Sir
 
 
Below
are the details of the student who
is looking for marketing in  
 
SAS
Clinical (Pharmaceutical course) courses and attached her resume
Name :[redacted]

Contact
Number: 
919-342-8470
 
Email
: [email protected]
VISA :
 US
citizen
Course: SAS Clinical (Pharmaceutical course)
Location:Morrisville,
NC
 
 
Hi [redacted] - Tried reaching you and
left a VM
Inbox


x




Hussain <[email protected]>



Jan 13









to skpharma22, bcc: me




Hi
[redacted],
Greetings
for the Day!!!
This is Hussain from Cresent IT Solutions, I tried reaching you and left a VM.
I wanted to discuss with you about your marketing for the training you took in
SAS and getting you on to a project.
Please
connect me at (678) 720-5570 when you get a moment.
Regards,
Hussain
(678) 720-5570