Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
She has picked them upWe have hour email and phone coverageThis does take 3-weeks to completeThis was waiting at the post office and she did not pick it upShe finally did and has them now
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: They finally called me back and explained why they did not answer the phone and emails They were very nice and I got the bead delivered today and it is beautifulI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments Wrong customer! I did not have a repair! Typical of bad business practices here Regards [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, I rubbed the heart for an hour with the cloth that was sent to meA piece of jewelry a month old shouldn't be that tarnished it was black not like Mr [redacted] saidThis is going on for months Mr [redacted] shouldn't be in this type of business he's heartless [redacted]
These monuments come from *** and are custom made to orderThis process takes a long time but this was longer then usual and we are sorryThis one was delayed because the first one was chipped during shipping and we had to re-order from***We are sorry for the delay.The Monument shipped to
*** yesterday*** has not paid for shipping the cost of $200.00*** FREIGHT PRO #*** *** Please let me know if I can help with anything else
I have reviewed the response submitted by the customer and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am currently awaiting arrival of my shipment. I had to call *** on Monday to set up the shipment of the monument. This took almost an hour on the computer and the phone to locate the shipment and get in contact with the correct person. I was told by the delivery coordinator that she had tried for several days making numerous calls, even staying on hold for one call until the line went dead waiting for someone to answer after being placed on hold. She was given two different numbers to contact me, both of which were bogus. Mr*** has all my contact information and even sent me and email requesting a vaild phone number for *** to contact me, early during this time period. *** and I was able to set up a delivery date for 10/10/14. The invoice for *** list this as a "slab of granite." I guess we shall see. The product is suppose to be an upright cremation niche. I will respond again when I see what he has sent. My hopes are not very high.Regards,
*** ***
Everyone knows that even high quality silver and gold will tarnish over timeThat is why they make products called silver polish and jewelry cleanerThis is one the reasons that jewelry can not be refunded simply because it tarnishesThe other reason is our policy that custom engraved jewelry can
not be returned for a refundThe heart that was mailed back to me was barley tarnished at all and was easily cleaned to look new with a polishing clothThe chain did look tarnished but still easily cleaned upI gave her a full refund on the chain as a courtesy and returned the perfectly cleaned heart.I have been selling these quality pendants for ten years and have sold hundreds of themThis jewelry is kt gold plate over solid sterling silver and is called "Gold Vermeil" This customer is the very first that can not be bothered to clean the jewelry and wants a refund for tarnishingIf jewelry merchants had to give refunds for tarnished jewelry they would all be out of business.! No I will not give her a refundBelow is our policy, It can be found on our website here: ***Returns of Cremation Urns and Cremation Jewelry The customer is responsible for all return shipping charges of cremation urns and cremation jewelry unless the product has arrived damagedThere is a restocking fee of up to 40% for undamaged products that are being returned; for special orders, the restocking fee may be higherUnless approved by Cremation Solutions, products refused are treated as returns, and as such subject to our cremation urns and cremation jewelry restocking feeRequests for returns must be made within five (5) days of receipt of shipmentFor all custom made products or products that have been engraved, there are no returns or refundsThis includes anything made with ashes, fingerprints, diamonds and crystals
We have taked with this customer about the damaged goodsShe has now mailed the price to our jeweler for a repair free, of chargeThe time frame for the repair is two weeksThis product was inspected and in perfect condition when we shipped itWe are still repairing it for free.sincerly,***
***Owner Cremation Solutions
[redacted] would have received her monument a week ago if she would have answered her phone. She gave us her #[redacted]. She now has contacted [redacted] and says she has arranged delivery for tomorrow. If she is home and answers her phone she will received exactly what she ordered. These monuments are heavy granite and it cost $200.00 to ship her the monument she ordered. She has taken back her payment for shipping through[redacted] and is lucky we have still shipped her the monument.Regards, [redacted] Cremation Solutions
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
They finally called me back and explained why they did not answer the phone and emails. They were very nice and I got the bead delivered today and it is beautiful. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards, I rubbed the heart for an hour with the cloth that was sent to me. A piece of jewelry a month old shouldn't be that tarnished it was black not like Mr. [redacted] said. This is going on for months Mr. [redacted] shouldn't be in this type of business he's heartless.
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Yes I complained from almost the beginning because this business does NOT answer their phones, they do NOT return voicemails - at least not within a 7 day time frame, and they take 2 weeks to answer emails. Had they EVER offered decent customer service, this complaint would not have been issued. Yes, their jeweler - who does NOT work for them - does good work, but Cremation Solutions is an absolute JOKE! They take no responsibility for upset customers and offer nothing but excuses. I have already turned several people away from doing business with them, and will continue the crusade. Cremation Solutions is a terrible business, and they like to blame their customers when THEY screw up. A little responsibility goes a LOOOOOOOOOOOONG way!
Regards,
[redacted]
We were in constant contact with this customer who complained from the begining. We responded to all her emails and have copies of all of them. We have humans answering the phone 24 -7 and always answered all her questions. She emailed us on Decemmber 14 and said she had recieved exactly what she ordered. The product was delivered with in the promised time frame of 8 - 10 weeks. You can visit our website and see that we clearly decribe the process and how long it takes to make these very custom products. [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments Wrong customer! I did not have a repair! Typical of bad business practices here.
Regards
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
We had some mic-communication through our answering service. The problem is we never received the prints in the mail. [redacted] jewelry is custom made from an ink on paper and takes 3.5 weeks to receive from the day we receive the prints. No one has sent us the prints for this order so we...
cannot make them. We are sent a full refund for this order because we have not received the prints. If [redacted] has been calling us it has been after company hours and she would not leave a message with our answering service. We are the only merchants in our business to have humans answer the phone 24 – 7 and all messages through the service are messaged to me and recorded. The only one time [redacted] called was on March 16 to change the billing address on her order and one email stating the same. We have a stellar reputation for ten years and run an honest business. All our products are 100% guaranteed. We are in the office weekdays from 9:00 – 4:00 with full time customer service.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
She has picked them upWe have hour email and phone coverageThis does take 3-weeks to completeThis was waiting at the post office and she did not pick it upShe finally did and has them now
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: They finally called me back and explained why they did not answer the phone and emails They were very nice and I got the bead delivered today and it is beautifulI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments Wrong customer! I did not have a repair! Typical of bad business practices here Regards [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, I rubbed the heart for an hour with the cloth that was sent to meA piece of jewelry a month old shouldn't be that tarnished it was black not like Mr [redacted] saidThis is going on for months Mr [redacted] shouldn't be in this type of business he's heartless [redacted]
These monuments come from *** and are custom made to orderThis process takes a long time but this was longer then usual and we are sorryThis one was delayed because the first one was chipped during shipping and we had to re-order from***We are sorry for the delay.The Monument shipped to
*** yesterday*** has not paid for shipping the cost of $200.00*** FREIGHT PRO #*** *** Please let me know if I can help with anything else
I have reviewed the response submitted by the customer and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am currently awaiting arrival of my shipment. I had to call *** on Monday to set up the shipment of the monument. This took almost an hour on the computer and the phone to locate the shipment and get in contact with the correct person. I was told by the delivery coordinator that she had tried for several days making numerous calls, even staying on hold for one call until the line went dead waiting for someone to answer after being placed on hold. She was given two different numbers to contact me, both of which were bogus. Mr*** has all my contact information and even sent me and email requesting a vaild phone number for *** to contact me, early during this time period. *** and I was able to set up a delivery date for 10/10/14. The invoice for *** list this as a "slab of granite." I guess we shall see. The product is suppose to be an upright cremation niche. I will respond again when I see what he has sent. My hopes are not very high.Regards,
*** ***
Everyone knows that even high quality silver and gold will tarnish over timeThat is why they make products called silver polish and jewelry cleanerThis is one the reasons that jewelry can not be refunded simply because it tarnishesThe other reason is our policy that custom engraved jewelry can
not be returned for a refundThe heart that was mailed back to me was barley tarnished at all and was easily cleaned to look new with a polishing clothThe chain did look tarnished but still easily cleaned upI gave her a full refund on the chain as a courtesy and returned the perfectly cleaned heart.I have been selling these quality pendants for ten years and have sold hundreds of themThis jewelry is kt gold plate over solid sterling silver and is called "Gold Vermeil" This customer is the very first that can not be bothered to clean the jewelry and wants a refund for tarnishingIf jewelry merchants had to give refunds for tarnished jewelry they would all be out of business.! No I will not give her a refundBelow is our policy, It can be found on our website here: ***Returns of Cremation Urns and Cremation Jewelry The customer is responsible for all return shipping charges of cremation urns and cremation jewelry unless the product has arrived damagedThere is a restocking fee of up to 40% for undamaged products that are being returned; for special orders, the restocking fee may be higherUnless approved by Cremation Solutions, products refused are treated as returns, and as such subject to our cremation urns and cremation jewelry restocking feeRequests for returns must be made within five (5) days of receipt of shipmentFor all custom made products or products that have been engraved, there are no returns or refundsThis includes anything made with ashes, fingerprints, diamonds and crystals
We have taked with this customer about the damaged goodsShe has now mailed the price to our jeweler for a repair free, of chargeThe time frame for the repair is two weeksThis product was inspected and in perfect condition when we shipped itWe are still repairing it for free.sincerly,***
***Owner Cremation Solutions
[redacted] would have received her monument a week ago if she would have answered her phone. She gave us her #[redacted]. She now has contacted [redacted] and says she has arranged delivery for tomorrow. If she is home and answers her phone she will received exactly what she ordered. These monuments are heavy granite and it cost $200.00 to ship her the monument she ordered. She has taken back her payment for shipping through[redacted] and is lucky we have still shipped her the monument.Regards, [redacted] Cremation Solutions
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
They finally called me back and explained why they did not answer the phone and emails. They were very nice and I got the bead delivered today and it is beautiful. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards, I rubbed the heart for an hour with the cloth that was sent to me. A piece of jewelry a month old shouldn't be that tarnished it was black not like Mr. [redacted] said. This is going on for months Mr. [redacted] shouldn't be in this type of business he's heartless.
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Yes I complained from almost the beginning because this business does NOT answer their phones, they do NOT return voicemails - at least not within a 7 day time frame, and they take 2 weeks to answer emails. Had they EVER offered decent customer service, this complaint would not have been issued. Yes, their jeweler - who does NOT work for them - does good work, but Cremation Solutions is an absolute JOKE! They take no responsibility for upset customers and offer nothing but excuses. I have already turned several people away from doing business with them, and will continue the crusade. Cremation Solutions is a terrible business, and they like to blame their customers when THEY screw up. A little responsibility goes a LOOOOOOOOOOOONG way!
Regards,
[redacted]
We were in constant contact with this customer who complained from the begining. We responded to all her emails and have copies of all of them. We have humans answering the phone 24 -7 and always answered all her questions. She emailed us on Decemmber 14 and said she had recieved exactly what she ordered. The product was delivered with in the promised time frame of 8 - 10 weeks. You can visit our website and see that we clearly decribe the process and how long it takes to make these very custom products. [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments Wrong customer! I did not have a repair! Typical of bad business practices here.
Regards
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
We had some mic-communication through our answering service. The problem is we never received the prints in the mail. [redacted] jewelry is custom made from an ink on paper and takes 3.5 weeks to receive from the day we receive the prints. No one has sent us the prints for this order so we...
cannot make them. We are sent a full refund for this order because we have not received the prints. If [redacted] has been calling us it has been after company hours and she would not leave a message with our answering service. We are the only merchants in our business to have humans answer the phone 24 – 7 and all messages through the service are messaged to me and recorded. The only one time [redacted] called was on March 16 to change the billing address on her order and one email stating the same. We have a stellar reputation for ten years and run an honest business. All our products are 100% guaranteed. We are in the office weekdays from 9:00 – 4:00 with full time customer service.