CreditCardProcessing.com

Hi I worked with Tony B. today and he made this a very seamless project for me Thanks Tony!

Review: Communicated with [redacted] of CreditCardProcessing 11/7/2014 - email from [redacted]Informed me that application had been declined on 11/10/2014 - My email reply to cancel my info from their systems. 11/11/2014 email from [redacted] Your file has been erased from our system. 11/13/2014 email from [redacted] to offer Referral Bonus! and second email 11/13/2014 with merchant account info. 12/01/2014 My email to [redacted]@creditcardprocessing.com to again REMOVE ALL Company information as we have not received anything since your 11/13/2014 email. We will not be using your services.12/03/2014 - [redacted] called ME wow. Wanted me to know that every bit of my company information had been deleted from Creditcardprocessing.com12/04/2014 - My email to [redacted] thanking him for calling yesterday. Next step DELETE my company information from all processors and creditcardprocessing.com. Received an email back from [redacted]Hi [redacted],That is just an automated email upon your account approval. Just for clarification did you close your account with us as well as Authoirze.net.If not you can call my corporate office at ###-###-#### and Authorize.net can be reached at ###-###-####. Once both are closed your information will be eliminated from our system. Thanks. Sincerely, [redacted]Senior Sales Consultantnote: called his corporate office as listed at ###-###-#### (Ignite - FirstData) Explained to Mr. [redacted] the situation and he advised me that Mr. [redacted]' is not employed by Ignite-FirstData. I requested he cancel and remove all data from Ignite/FirstData. Then called and talked with [redacted] last initial A of Authorized.net and requested they remove all company info and received confirmation to such. I sent Email to [redacted]@creditcardprocessing.com, copied [redacted]@firstdata.com to let them all know that Authorize.net has cancelled all my information, that the account was created 11/12/2014 but never activated and that I have received confirmation from Activate.net.Desired Settlement: REMOVE INTEK from creditcardprocessing, processors etc. NOW

Business

Response:

We regret this customer's negative experience. This customer does not have an active account with our organization as it was terminated per their request.

Review: I contacted this company originally to see about allowing credit card transactions though my new small business, after I had spoke to them about cancelling almost immediately after I was told about their "misc" fees of $99" and minimal transactions.. I was advised it was to late I could not cancel without jumping though 16,000 hoops standing on my head sending in 4 signed copies of documents I never got.. And then having the customer service rep threaten to continue to bill me regardless of what I want.. So here we are now a month later and yet again another $135 dollar charge directly into my account.. I have never even seen their equipment, let alone used it.. They still refuse to cancel my account after 5 more additional calls they tell me that I have to wait another 30 days and get billed again next month for an additional $135 before they will cancel it.. This is the biggest scam I have ever seen in my life.. I NEVER signed anything in paper or electronically as they say..Desired Settlement: I expect my account to be CANCELLED and a full refund to be issued for the amount charged to my bank account.. I never used any of your services or equipment, and I requested to have this account CANCELLED long ago!

Business

Response:

We regret this customer's negative experience. All rates and fees were disclosed during the sales and application process. Because we provide a financial service, we require a signed authorization form to cancel a merchant account. It does not appear this was initially received. We can confirm this account is now closed. $25 in service fees were debited from this customer's checking account. $119 in service fees rejected from this customer's checking account, generating a collections balance. As a courtesy, we have requested this collections balance be waived and the $25 in service fees be refunded. This refund should deposit into the customer's checking account in the next 7 to 14 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10667962, and find that this resolution is satisfactory to me.

Regards,

P[redacted]

Great service provider and Great sale representative, Steven help me out every question and need. Thank you

Ron was awesome. He was persistent but not pushy. He was always polite and the quote he provided was better than any other than I reviewed. Looking forward to working with him.

P.S. I already referred a colleague to him

Richard S. P., PhD

Review: this compan did our credit card processing. They have accepted money from a vendor and wont release it to us or the customer. We have tried contacting them for a month now and noone will return our calls. They have cost our company greatly in our integrity and trust with our clients. Two prior customers we could not deliver the products because they held their funds and then they reported as fraud. This company is keeping us from getting another credit card processing done now as well.Desired Settlement: refund funds to the customer in which owns the credit card, and compensate my company for damages.

Business

Response:

Please move this customer review to Ignite Payments’

profile. The decision regarding the holding of the funds for this

merchant is made by the Loss Prevention/Security Team of Ignite Payments. CreditCardProcessing.com's role in the sales

process with this merchant is to explain the rates and fees associated with

credit card processing and the equipment used for said credit card processing.

We then assist the merchant through the application, underwriting and boarding

process of their merchant application and merchant account install. At that

point, they have a merchant account with Ignite Payments and all debiting and

crediting and holding of funds are handled and determined by Ignite Payments and

we have no control over such decisions.

I signed up with this company on about 13 February 2015 and although promised I would receive my equipment within a couple of days it took about a month for it to ship to me. After activating my account about a month and a half later I noticed almost $115 in charges and fees to my bank account although I had done a single transaction. I contacted them and they began the we don't know why you were charged that much, your sales rep no longer works here, etc. I immediately went through their cancellation process and send the cancellation form to 4 different email addresses to ensure they received it. As of May, I am still being charged and still trying to cancel the account. I keep getting bounced around from person to person, office to office, one long hold after another, and a few hang-ups. I do not want to have to close my bank account and open a new one but I may have to because of all of the fees they continue to charge me.

Review: CreditCardProcessing.com lead me to believe that by signing up for their service, I could bill my customers using Quickbooks invoicing. Turns out, you have to interact with yet another vendor, Authorize.net, in order for that to be possible. I signed up for yet another account with Authorize.net. Nonetheless, customers were not able to make payments via Quickbooks invoicing. I called Authorize.net to cancel my service since they can't deliver quickly and easily as promised. Intuit, Squared, and any number of other competitors work right off the bat, with no issues. No business has time to deal with a company who can't deliver what they promise. I called creditcardprocessing.com to cancel the service and get a refund. They refused to issue me a refund, despite never once having provided a single service to me. Not one transaction took place using their system.Desired Settlement: Full refund of all charges incurred by CreditCardProcessing.com

Business

Response:

We are sorry to hear of this customer's technical issues with Quickbooks integration. We can confirm the account is now closed. As a courtesy, we have requested a refund of $105 in service fees, which should deposit into the customer's checking account in the next 7 to 10 business days.

Review: PANGCO FURNITURE uses "CREDITCARDPROCSSING.COM"'s service to process our credit card sale transaction. On April 26 2015, customer made a purchase in store of total $7,667.89, and paid by his debit card. Credit card transaction went through machine, card holder keyin the pin and completed the payment transaction. Store also verified card holder's ID. The merchandise was home delivery and card holder received the complete order in good condition on May 01 2015 and signed for service completion. CREDITCARDPRESSING.COM WITHHOLDED THE FUNDS AND WOULDN'T PAY PANGCO FURNITURE.PANGCO FURNITURE HAD SENT IN, WHICH WAS DEMANDED BY CREDITCARDPROCESSING.COM'S RISK MANAGEMENT DEPT, THE WHOLE PACKAGE OF CARD HOLDER'S PURCHASE DOCUMENT, AND ALSO 3 MONTHS COMPANIES BANK STATEMNT FOR THEM TO REVIEW. AND WAS TOLD WILL TAKE ONE TO TWO BUSINESS DAYS FOR FUNDING. UP TO DATE (2 WEEKS PASSED), CREDITCARDPROCEEING.COM'S RISK MANAGEMETN DEPT. IS STILL HOLDING THE FUNDS AND WON'T RELEASE IT. PANGCO FURNITURE COULDN'T GET ANY RESPONS BACK REGARDING THE FUNDING ISSUE.Desired Settlement: RELEASE THE HOLDING FUNDS $7,667.89 IMMEDIATELY.

Business

Response:

Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of I-Payment. Creditcardprocessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with I-Payment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions. We can confirm this customer's funds have been released.

Review: They are using extremely deceptive and unconscionable billing practices. They are advertising and telling you that your credit card transactions will go through at 1.95 percent and then turning around and charging well over 4 percent. They do this by not billing you the higher rate until the end of the month when they just automatically remove the money from your account without any bill actually being sent out. What they are doing is closer to stealing then anything.Desired Settlement: I'd like the end of the month fees that were taken out of my account without any real justification to be returned to me. That comes out to a little over $200.00. This is the amount in excess of the fees that I actually agreed to and that I was told I was going to be charged.

Business

Response:

We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then contacted by an account representative who went over the rates and fees of our merchant services. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin as well as how to access their online statement. Their online statement can be found at https://iaccess.merchant-info.com/ and if any assistance is needed to log in, we have 24/7 support available at ###-###-####. As a courtesy, our customer service department has worked with the customer to lower some of the fees involved in the customer’s processing.

review was good for me

Review: My husband and I started a small business and made the mistake of choosing creditcardprocessing.com as our credit/debit card processing company. From the first time we used them, there have been issues. You cannot ever get anyone on the phone. You end up taking to 5 different people, who can never help you, just to get transferred to the "correct person" and have to leave a voicemail (of which they never return). If you get someone, they are rude and don't know what they are talking about. Literally everyone that you talk to will give you a different answer. We got tired of getting the run around and called the sales rep, who created our account, and he no longer worked for the company (like 2 weeks later). The new rep said he couldn't access the account because he didn't create it. He actually said that the only person who could access my account was the corporate office because the person who created it wasn't there anymore.... WHAT!!!! Not to mention the complete rudeness.... it is bad! I don't usually complain, but I feel exceptionally irritated by the way I was treated by them. Also, they lied about the fees. I knew the "gateway monthly fee" and the "customer support monthly fee (what a joke)" and the rates per swipe, but then they charged me for going over $2,000 on a single transaction.... I was told that I was approved to do $8,000 per month...I was never told anything about a single transaction limit. I was not even close to the $8,000 per month mark. It was a large fee too, about $150 on top of the other fees (and they said that was a discount). This is just my experience, but I would warn other companies (especially if you are just starting out and need more customer support than already established companies) use another company. We are having to change now and it is a hassle. Even if we have to pay more, we are moving to another company. I cannot stand disrespect, especially in a professional setting. I hope this helps someone! Good Luck!!Desired Settlement: I would like creditcardprocessing.com to refund the single transaction fee they charged to my account. I would also like to speak to someone from the corporate office about the complete rudeness and lack of respect I have been consistently been shown by their company.

Business

Response:

We are sorry to hear of this customer's negative experience. All rates, fees, and processing limits were disclosed during the sales and application process. They were also clearly listed in the merchant application and agreement that the customer e-signed to activate the account. However, as a courtesy, the fees for the reversed transaction have been waived and refunded.

Representative was easy to talk to and very knowledgeable.

Very positive. The representative was very informative and explained everything clearly. Had absolutely no problem with starting up my processing.

Excelente servicio. Muy recomendable.

Ronald Hennasy is the BEST! Very helpful and informative about what youre receiving and always available. He has always returned my calls and or emails and always made sure he takes the timeout to break down and explain everything so you really understand what you're getting.

Review: I signed up for merchant service with creditcardprocessing-com. I was promised a low rate for the service and easy setup. The account was approved but they were never able program my POS system. Despite no setup I was charged $49.95 monthly fee even though there was not a single dollar of transaction through the account as setup could not be completed. I was told $15 is monthly minimum discount and 4.95 is statement fee. But what surprised me most is that they started charging me $30 for PCI non compliance. This is despite them sending me absolutely no communication of non-compliance. They told me the setup email had instructions for PCI compliance - it does not. Then they told me a separate email was sent on PCI non-compliance and it was not sent. Then they told me letter was sent, there was no letter sent. Now to my surprise they charged me $99 PCI compliance fee even though they have done absolutely nothing to keep me compliant. I asked them for cancelation a week back and they told me to fill out form which I did. I called back and account is still active and being told it may take up to 30 days during which they will again charge more fees!!! Do you know of any better scam than this?Desired Settlement: Refund PCI non compliance fees of $30 per month as there has been on communication on the same. Refund PCI compliance fees of $99 as they have provided no instructions on training on PCI compliance. The fee is supposed to be annual and my account has been less than a year anyway. Close the account promptly without any other fee.

Business

Response:

All PCI related fees are billed from their credit card processor I-Payment. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a Visa/MasterCard requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card information safe from being compromised. The PCI fee of $99 was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application. In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of $298.80 in service fees, which should deposit into the customer's checking account in the next 7 to 10 business days. We can confirm this account is now closed.

Review: I requested my account be cancelled as I am unsatisfied with the service. They refused to do this over the phone, something any reputable company would do. They require a faxed request. I faxed the request, and they emailed me they would not honor my request for cancellation, with no further explanation.Desired Settlement: Close my account immediately, with no further charges.

Business

Response:

This is the same customer as Complaint ID-10648275. This appears to be a duplicate. We can confirm this account is closed and refund of $105 in service fees has been requested. This should deposit into the customer's checking account in the next 7 to 10 business days.

Review: I am soon opening a business and was looking for a credit card processor. I talked with a representative who said he needed to gather information to provide me with a quote. I told him (repeatedly) that I was not ready to sign up for anything but simply wanted rates. He said that was fine. A few days later he called again and said I was approved and gave me the rates. I said not to sign me up because I don't have a business. He said that was fine. I later received notification from my bank that my account was overdrawn because creditcardprocessing.com made a withdrawal and so I was charged a fee. I don't even have a terminal. I contacted creditcardprocessing.com and they said there was an error and the billing happened automatically. They charged extra because I had not used my account, but it would be refunded and they would wait for me to give the go-ahead (which I said wouldn't happen). Today, I got a second bill from them for the same amount ($32.95) due to not using the terminal which they have not sent me because my account should not be active.Desired Settlement: Refund the money billed me ($65.90) , plus the $29.00 overdraft fee, for a total of $94.90

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10089200, and find that this resolution is satisfactory to me, despite the fact that it took 15 long phone calls to come to, mainly due to the company lying to me in all but the last one. What a horrible company!

Regards,

So far nothing but positive results. Ron (my rep) has been very forthcoming answering my questions and getting back to me immediately when I have questions. Thank you very much.