Credit 911

Review: I have repeatidly tried to get in touch with someone to inquire about my accounts, and nobody has replied back in over 3 weeks,I have left my name and phone number but still no reply. Is this company still in business or has something happened. all I ask is for a simple phone call.Desired Settlement: phone call from a live person.

Consumer

Response:

At this time, I have not been contacted by Credit 911 regarding complaint ID [redacted].Sincerely,[redacted]

Review: I finish three year program,and now one of the credit card complex garnishment in my payroll account credit [redacted] responsibility about it,capital one bank lawyer able take money from my payrollDesired Settlement: No body pick up phone no body reply back

Review: Dialing an 800 number to reach a customer service rep to assist with issues that have arisen since consolidating my debt and line rings once and goes dead..Desired Settlement: I need of tax docs 1098C for years 2013& 2014 that was never sent from the company and was now informed by the IRS that I owe them money from 2013 and probably 2014as well.

I have done my tax returns and will need to have them amended. I need a return call as soon as possible.

Business

Response:

Our office contacted the client on March **, 2015 regarding his complaint. He indicated the complaint was made in error by his wife, and that he was satisfied with the company's services and wished to continue in his program.

Review: This is a debt consolidation or resolution company. I started making payments to an escrow account $1100.84 per month. I did this for 10 months. They paid 2 creditors approximately $ 2200.00. When I called them to have an account settled,lthey said my account was closed. It was closed due to lack of payments. I quit paying them, because I became suspicious of their credability. I was told by the state dept of consumer affairs that they were not licsenced to do business in Oregon and I should contact them and ask for a refund. They have refused to give me any money back and now have over $8000.00 that I could now use to pay the debts. My checks are being garnished and I have endless calls from creditors. They promised that they would take care of contacting my creditors and there would be no phone calls. That has never happened, for over a year I am constantly getting calls. I have never received any information on the status of my accounts, and the only time I hear from them is if I am late or miss a payment. When I checked the internet I found that there are other people who have had the same problem with this company. I also read on the internet that it is illegal to get money up front for debt collection purposes. I don't mind paying them a reasonable fee for the little service that they did do, but not $8000.00.Desired Settlement: Pay debts or refund unused money

Business

Response:

[redacted], PLEASE LET ME KNOW YOU RECEIVED THIS EMAIL, AND THAT YOU WERE ABLE TO OPEN THE 3 PDF ATTACHMENTS.

[redacted],

Attached

please find Credit 911's response to the complaint filed by client [redacted]

[redacted], Complaint ID # [redacted]. Attached please also find documents

referenced to in the response, specifically a Discover summons and legal

correspondence from KLW Associates.

Furthermore, please be aware that I will be out of the office and

unavailable to communicate on this matter after today until Tuesday,

May [redacted].

Sincerely,