Creative Moments Catering

I met with Ms. and her fiancé on December 19, 2019. I gave the original quote (filled out by Ms. and myself) and copy of the rules and policies. I told them if they decided to book, a non-refundable $200 deposit holds their date. This is also typed on the quote and the copy of the contract.
Ms. sends me a text message on January 7, 2020 wanting to put down the deposit and pay contract. She also asks if she can do this online or does if have to be in person. I stated either is fine. I gave Ms. a copy of the contract so if they decide to pay their deposit by invoice online they can also sign and email the contract back to me.
Ms. later contacted me about not being able to afford the original quote of $6118.22. We subtracted dessert shooters, table runners, centerpieces, chair covers, and changed her meal options. I revised the quote January 9, 2020. The new total was $5676.80.
On January 14, 2020, Mrs. emails me back and states that the new proposal is "perfect" and accepts the new proposal. She will pay with the deposit online as soon as *** transfers the money. Mrs. pays the non- refundable $200 deposit on January 16, 2020 for her November 7, 2020 wedding.
Ms. emailed me about scheduling another meeting since she had several questions and this was her first wedding and wanted to bring her sister. I reached out to my upcoming clients including Ms. to let them know I was having a medical emergency and I would be unable to have consultations at the time. I told them I would reach back out to them soon. Most of them were understanding.
February 7, 2020 Ms. emails me a few questions about the wedding. Once I was back from my medical leave, I responded back on February 17, 2020. Ms. responds back her answers and requested another invoice to pay $300.00 more on her balance. The invoice was sent.
Mrs. emails me on March 8, 2020 stating she wants to cancel because she did not receive an invoice. She demands her non-refundable $200 deposit back. After I emailed her back that deposits are non-refundable, she calls me on March 8, 2020. She states that she thought the deposit was to hold my services until we agreed on a proposal and that she gets her money back if she decides not to book. Sorry that is not how it works.
In the 30+ emails that I have saved between Ms. and myself, she accepted my services and clearly wanted to make payments on her balance. Ms. has never shown any concern over communication because we had an abundance of emails. She never showed any concern over not receiving an invoice for additional payments, we could have navigated the issue. My payment system shows that the invoice was sent. She also stated in an email on March 8, 2020 for me to keep the deposit. I assumed this matter was over, but the emails, phone calls, and text would not stop.
On March 10, 2020, I texted Ms. asking her to please stop calling, texting, and emailing me. And to also let the Revdex.com handle this matter.
I cater over 150 events each year. I have never had this situation or any other negative situation in the 13 years I have been in business. We love our clients and appreciate each and every one of them. Some clients sign contracts and some do not. Ms. acknowledged that she had the contract but failed to sign and return it. Every client is informed during the consultation, and also receives quotes and invoices that states that the deposit is non-refundable. Ms. and her fiancé received this information on December 19, 2019. Matter of fact, the only thing to officially hold your date is a non-refundable deposit. I have had clients to send a copy of a contract and no deposit. Unfortunately, their date was not held. NO DEPOSIT, NO EVENT.
I have reached out to a local attorney and we went through every email and text. I was advised that Ms. showed that she understood that the deposit was non-refundable and I am not obligated to send the deposit back.