Creative Floors

I am responding to [redacted] 's complaint submitted to you on August 30, After researching, our records confirm that Creative Floors has mailed two invoices prior to the one referenced by [redacted] Attached are copies of the original invoice dated January 1st and the second attempt dated April 30th Our company policy is to send the third and final bill certified mail I find it too much coincidence that I had to send a certified bill to receive a reply, only to find that the customer has moved out of the state [redacted] states he received a quote of $12/yard from our salesperson, and that he did not have 8lb rebond pad InstalledOur records show that the padding was loaded with the carpet when the installer took it from our warehouse do not have a quote for this customer, and what we invoiced was standard pricingIf [redacted] can provide us a copy of their written quote, we will be happy to revise the invoice and honor any commitment made We have been in business for over years and have never had such issue with any of our customers Wish there was some organization looking out for small business's best interest to prevent being taking advantage of by unscrupulous customers As you can see [redacted] has no complaint with our services performed or it would have been stated Mr [redacted] admits, he owes Creative Floors for services completed at his prior residence, and I look forward to resolving this matter