Creative Floors Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am responding to my complaint with Creative Floors IncID *** - Unethical Billing Practices
July 17th, was the first time I was made aware that Creative Floors Incbelieved I had an outstanding balance for carpet that was installed in December of at a quoted price of $per yard I was made aware of this when an employee of creative floors posted a message stating "my wife and I left town owing money" via the social media site - ***
My wife was then harassed on July 23rd via a phone call from a second employee of Creative Floors Incdemanding payment That conversation ended with the employee hanging up on my wife and following up with rude text messages
We were then harassed for the second time on July 23rd via text messages from a third employee of Creative Floors Incinsulting my wife's character
I was then sent a certified letter on 8/30/that read third and final notice I have never received a notice before that bill nor did I receive the services quoted on that bill Again, the first time I was made aware that Creative Floors thought I had an outstanding balance was July 17th, - a full months after installation
I have done business with Creative Floors for years I have had three prior cash transactions before this one for hardwood flooring and tile work completed at ** *** *** *** ** *** that were handled in exactly the same manner via verbal agreement and cash payment
I have contacted the Revdex.com in hopes that this company will not do this to other customers in the future and to stop billing us Loading product onto a truck is not proof that it was installed in a home As you can see from Creative Floors Incresponse, all we meet with is name calling, defamation of character and harassment
Since Creative Floors has been in business for years I am sure they have their customers sign contracts for all work to be completed I ask that Creative Floors to provide a contract signed by me for the prices they are quoting
Thank you for your help in the resolution of this matter

I am replying on behalf of Creative Floors in regards to their allegations that were made on [redacted]. First off, my company has no control over what our employees might say or not say in their off hours especially on social media but in [redacted]'s initial complaint he admitted that he owed Creative Floors S2,724.00.  They have moved away and left town. So the facts are he and his wife left town owing Creative Floors money. If this statement was made, my business transactions should not be discussed between individuals on social me even though his happens constantly.
In our last reply to the consumers initial complaint, we provided copies of all three invoices. It wasn't until we sent the third invoice certified mail that they filed the complaint. Any invoices that were returned for improper address or for any other reason are reviewed with me personally, so I assure you that they received the first two invoices.
Yes our records indicate that we've done business with the [redacted]s eight years ago when they purchased their home. Creative Floors cannot provide [redacted] a signed contract Many times Creative Floors does not have signed proposals:7 especially in the case of previous customers. Apparently, as per [redacted], in the past Creative Floors has done business using a verbal agreement so why would we have one in this case?
Based on all the facts I have before me, why wouldn't the [redacted]'s send a check in the amount of$2,724.00 which they admit they owe to Creative Floors and along with the check and letter explaining why the amount is less than their balance. If nothing else,. how hard is it to pick up the phone and call?
We strive to maintain a flawless reputation, as most companies do. However Creative Floors is not perfect  We do on occasion make errors. Errors happen, and our policy to rectifY our errors is to live up to om commitments. Apparently the [redacted]'s have no complaints with the goods and services, or they would've stated so. With that in min I can only conclude that we have lived up to our obligation; they need to live up to theirs. Once a certified check for the amount of$2,724.00 has been received, we can discuss any goodwill gesture Creative Floors would consider to put this behind us.

I am responding to [redacted]'s complaint submitted to you on August 30, 2014.  After researching, our records confirm that Creative Floors has mailed two invoices prior to the one referenced by [redacted].  Attached are copies of the original invoice dated January 1st and the second...

attempt dated April 30th.  Our company policy is to send the third and final bill certified mail.  I find it too much coincidence that I had to send a certified bill to receive a reply, only to find that the customer has moved out of the state.
[redacted] states he received a quote of $12/yard from our salesperson, and that he did not have 8lb rebond pad Installed. Our records show that the padding was loaded with the carpet when the installer took it from our warehouse.  1 do not have a quote for this customer, and what we invoiced was standard pricing. If [redacted] can provide us a copy of their written quote, we will be happy to revise the invoice and honor any commitment made.
We have been in business for over 20 years and have never had such issue with any of our customers.  Wish there was some organization looking out for small business's best interest to prevent being taking advantage of by unscrupulous customers.  As you can see [redacted] has no complaint with our services performed or it would have been stated.   Mr. [redacted] admits, he owes Creative Floors for services completed at his prior residence, and I look forward to  resolving this matter.

Review: On August 30th 2014 I received a bill from Creative Floors Inc. for $5,955.75. The invoice states the third and final notice or they will move forward with legal procedures through the court. I have not received a bill before today.

I had carpet installed in December 2013 at a quoted price of $12 per yard for 227 yards. The invoice sent today quotes $16.95 a yard for 221 yards.

The invoice also bills me for 8lb rebond padding. I did NOT have the padding changed, I used existing padding except for 1 yard of replacement in spare bed room.

I was charged $884 for disposal of existing carpet/pad. This was not part of our original quote. I took care of the disposal of the carpet myself.Desired Settlement: I would like to get the final balance corrected for quoted work only and actual work completed.

Business

Response:

I am responding to [redacted]'s complaint submitted to you on August 30, 2014. After researching, our records confirm that Creative Floors has mailed two invoices prior to the one referenced by [redacted]. Attached are copies of the original invoice dated January 1st and the second attempt dated April 30th. Our company policy is to send the third and final bill certified mail. I find it too much coincidence that I had to send a certified bill to receive a reply, only to find that the customer has moved out of the state.

[redacted] states he received a quote of $12/yard from our salesperson, and that he did not have 8lb rebond pad Installed. Our records show that the padding was loaded with the carpet when the installer took it from our warehouse. 1 do not have a quote for this customer, and what we invoiced was standard pricing. If [redacted] can provide us a copy of their written quote, we will be happy to revise the invoice and honor any commitment made.

We have been in business for over 20 years and have never had such issue with any of our customers. Wish there was some organization looking out for small business's best interest to prevent being taking advantage of by unscrupulous customers. As you can see [redacted] has no complaint with our services performed or it would have been stated. Mr. [redacted] admits, he owes Creative Floors for services completed at his prior residence, and I look forward to resolving this matter.