Creative Designs

Initial Business Response /* (1000, 5, 2017/03/02) */
Mister signed his credit card and contracts which stated the amount of his charge. He also signed contracts that state what any all additional costs would be. I am unsure of the time frame he came up with but that is not accurate. We have...

returned Misters call several times but he does not a a voice mail box. Mister does have yellow copies of all contracts and/or I can send in copies.
Dates we tried to reach mister
1/24/2017 Called and NA phone just rang and r... [redacted] & [redacted]
1/12/2017 RVM NA phone just rang and rang una... [redacted] & [redacted]
12/15/2016 Client called he received the welco... [redacted] & [redacted]
11/28/2016 Sent form to client. 12/1/16 [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2017/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried calling this firm several times and left a message for them to call back. I have received no response. I was told that my timeshare would be closed out by the end of the year (Dec 31, 2016) and that no payment would be charged until the timeshare was closed out. Instead, my credit card was overcharged and I have received NO RESULTS. I was told that the fee would be reduced to approximately $5000 if I agreed to give them a favorable review on completion and this sounded reasonable so I agreed to the lesser amount. I have no copies of the transaction since my deed and all papers were kept by them. I was told to pay no timeshare charges until I received an OK from them. I never received these instructions, hence when I was told a penalty from [redacted] would be due, I paid the 2017 maintenance fee in late January. I do not understand why they did not complete this transaction as agreed in November 2016. I would still like my timeshare to be closed out. I will still pay the fee which we agreed upon (approximately $5000) but I do not understand why they have not fulfilled their end by closing out this agreement by Dec 31, 2016 and then charging me for NOTHING RECEIVED. I ask nothing more than either fulfilling their end of the arrangement or refunding my money.
Final Consumer Response /* (4200, 18, 2017/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have in writing an advertisement that says that I do not pay them until the timeshare is terminated. That is why I insisted on it and they agreed that they would not charge me until they had fulfilled their obligation. Then they have charged me anyway. They just plain lied to me.
I did talk with her again on the phone about two weeks ago and told her I would pay on completion the amount agreed on, which incidently was about two thousand dollars less than they charged me. I am sorry, I just dont trust people that dont live up to their promises. I did tell her that we could proceed with the timeshare elinination IF They LIVED UP TO THEIR OBLIGATION AS THEY PROMISED TO ME AT OUR MEETING IN ROCKFORD.
Incidently, I have found on the web other complaints from people who have called this firm a fraud. example file number xXXXXXXXXX with a filing status in Mo "fictitious active
It is now over three months since we made the initial agreement and they have done nothing to my knowledge.. Part of the initial agreement signed says that if American settlement Services chooses not to eliminate or can not eliminate this time share, any monies charged would be refunded within ten days. Three months of doing nothing??? Since I was told that this elimination would take place before the end of 2016 to save a year of maintenance fees, this has not happened.
Final Business Response /* (4000, 20, 2017/03/14) */
I will ask again to see a copy of the advertisement [redacted] is referring to. We do charge an upfront fee and we have been waiting for [redacted] to return documents so that we may complete his process. In response to the fictitious name complaint. In the case of a corporation, a fictitious business name is any name other than the corporate name stated in its articles of incorporation. . If you're starting a sole proprietorship or a partnership, you have the option of choosing a business name or dba (doing business as) for your businesses. What this means is that in order for us to cash a check that a client did not put LLC on the end we have to a fictitious name.

Initial Business Response /* (1000, 5, 2017/01/31) */
I would like to thank Mr [redacted] for his help today in finding out which of my representatives behaved in this manner. I assure you that this behavior is not deemed acceptable and I will be be terminating both the representative and the...

supervisor involved in this phone call.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the quick contact from the parent company and am satisfied that action will be taken quickly. she said she was personally removing my number from their system.