costomer pay for rooms $we do the service.we can move anything moor than 50lbsthey expecet to move evry idem brakable havey moor than 50lbsdo to our insuranc policy we can do the request off costomer.please contactwe me moe *** tks
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would prefer to have a FULL TOTAL REFUND. We would also like a call on when we could be expecting the transaction to take place. I do not want anything more to do with this company after my money has been refunded. I will wait for the business to perform this action in a timely manner and, if it does, will consider this complaint resolved.
Regards,
[redacted]
THe first contact after this job, the customer called me and stated the job was done to their satisfaction, aprox. 4 hours later, customer called again to complain about the "smell". We offered to completely re-do the job, the customer refused. We sincerely apologize for this unfortunate...
chain of events, however there are a few statements in this complaints which are contradictory to the complaint and the contact we have had over the last few days. I agreed to return the 80.00 in person and the customer agreed, however later the customer changed their mind and decided not to accept the refund. I do not know what else can be done to meet and repair the customers needs regarding this complaint. The customer also mentioned the tech did not have change but the 10.00 would go as a "tip" for our technician.The customer claimed we used dirty water. A truck mount system hooks up to a fresh water source from the customers home or building, then the water goes through thre carpet cleaning machine to heat up the water, still clean, this water is used to extract the dirt and mildew from the customers carpet. If there was a stench, it could be a result of built up moisture, mildew and or pet odor. The dirty water from the carpet is then drained at an outside area. It is impossible for any carpet company to use waste water, and that is why Abrahim was laughing because he was trying to explain to the customer it is impossible to use waste water through the cleaning machine in a truck mount.Abrahim was not laughing at the customer, just a reaction to the statement of using waste water to clean the carpet.Please let us know, if not to redo the job, or offer a refund, what would the customer like to satisfy the complaint.
costomer pay for rooms $we do the service.we can move anything moor than 50lbsthey expecet to move evry idem brakable havey moor than 50lbsdo to our insuranc policy we can do the request off costomer.please contactwe me moe *** tks
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would prefer to have a FULL TOTAL REFUND. We would also like a call on when we could be expecting the transaction to take place. I do not want anything more to do with this company after my money has been refunded. I will wait for the business to perform this action in a timely manner and, if it does, will consider this complaint resolved.
Regards,
[redacted]
THe first contact after this job, the customer called me and stated the job was done to their satisfaction, aprox. 4 hours later, customer called again to complain about the "smell". We offered to completely re-do the job, the customer refused. We sincerely apologize for this unfortunate...
chain of events, however there are a few statements in this complaints which are contradictory to the complaint and the contact we have had over the last few days. I agreed to return the 80.00 in person and the customer agreed, however later the customer changed their mind and decided not to accept the refund. I do not know what else can be done to meet and repair the customers needs regarding this complaint. The customer also mentioned the tech did not have change but the 10.00 would go as a "tip" for our technician.The customer claimed we used dirty water. A truck mount system hooks up to a fresh water source from the customers home or building, then the water goes through thre carpet cleaning machine to heat up the water, still clean, this water is used to extract the dirt and mildew from the customers carpet. If there was a stench, it could be a result of built up moisture, mildew and or pet odor. The dirty water from the carpet is then drained at an outside area. It is impossible for any carpet company to use waste water, and that is why Abrahim was laughing because he was trying to explain to the customer it is impossible to use waste water through the cleaning machine in a truck mount.Abrahim was not laughing at the customer, just a reaction to the statement of using waste water to clean the carpet.Please let us know, if not to redo the job, or offer a refund, what would the customer like to satisfy the complaint.