Crazy Frog Pest Control

My husband signed up in May due to high pressure salesman. Since the initial service we did not have a decrease in activity, we called salesman to cancel and were told he would send out a head tech immediately (next Monday) again no decrease in bugs, we gave it a month, no better... Called to cancel and again and was told we should have never called the salesman to complain before - again with the high pressure to send out a head tech and not cancel - surely this time they could get it figured out right??? We reluctantly agreed to give them one more chance. No such luck, still no decrease in bug activity, this time we emailed to cancel. 7 emails later and we are more than frustrated. DO NOT GET INVOLVED WITH THIS COMPANY! We are even willing to pay the cancelation fee (the discount given to suck you in) They refuse to cancel and keep deducting money from our checking account. Is this legal???

I signed up witb crazy frog pest control in richland at 1104 potter ave for the landlord because there where ants everywhere in the house after them taking money from my bank accout for 4 moths they only came out 2 times to spray and the secound time they didnt even do everything that was in the contract per my baby sitter said me and my family were givin two weeks to move because the landlord was selling house I had called them a month ago because they keep taking money from my account and I told them I had moved to an rv resort and didnt need the service anymore they refunded my money that was that well I get on my bank account this morning and anouther 40$ was taking out of my account not happy this company is a horrible one no customer service and you cant get ahold of them.

We were promised pest control and that it would take a "few weeks" we would pest see activity decrease - it did not. We called the salesman to cancel and were told they would come back out and spray again. They did, no difference, we called again, this time the office and were told we should not have called the salesman but they were very pushy and refused to cancel, said that their product was great and they would again come out and spray. I met the technician and showed him the extent of pests we still had. He sprayed concentrated amounts on the areas I showed him. We then had dead praying mantises show up later that week but no decrease in earwigs or spiders. Nice! We emailed this time and were told we could not cancel as it was beyond the 3 days we had to cancel. Hmmm... product does not work for two weeks but we only have three days to cancel? After 4 emails stating "this is our official cancelation notice" we are still unsure if they cancelled our service.
We would be happy if the product worked but after 4 sprays we are certain it is not working at our house. We have allowed them to try to fix the problem but spraying again at this point is not an option. We not only want out of the contract but why are we paying for a product that did not work? How could they even ask that?

Crazy Frog Pest Control were terrible at controlling pests. We hired them right after we moved into our home. We live near a wooded area and thought we might have mice under our house. They set mice traps around the outside of the house and in the crawl space, unfortunately, they did not do a thorough inspection of the crawl space and did not notice we actually had a rat problem. If Crazy Frog had done a real inspection, we might have caught our problem earlier.
It was near impossible to schedule Crazy Frog technicians at a time when we'd be home so they could check the crawl space. I found out later they only have one truck for our area and they also have a call service, so you don't always get to talk to the actual people that work there. In the following months they failed to notice, let alone control or prevent, the damage that was occurring under our house. They also failed to notice the two inch rat hole that appeared next to our house. When we finally figured out we had a serious problem, I called them (after repeated attempts) and told them we had rats. They said we hadn't mentioned rats. Isn't that their job? Prevention? Control? (We had mentioned moles, but they didn't control that problem either.) They said they'd come out the following Monday to check our crawl space. They never showed up. Never called. After more repeated calls to the call center, I found out their one truck was in the shop and it would be another week before they could make it. I immediately terminated our service, but the damage was done and it's going to cost us thousands.

We were told when we signed up that we could cancel if we were not satisfied. No problem they said. They said that even if we didn't spray inside, we would be fine, no bugs, no cobwebs. We have never been satisfied. They come out for literally 10 minutes and we have a large home. Cobwebs and bugs outside never went away. We have never seen bugs inside the house anyway.

In any case, we called to cancel, and they just kept closing the ticket. We tried to call, never anybody available. They did send out people, but always when we were not there, only our kids. They skipped scheduled appointments with no notice.

So we finally go back and forth with them wanting to cancel, and now they want $230 to do that. Saying that we were told of this before we signed. But we were not. Saying that they gave us a discount to start of $230. Literally spent 10 minutes, and they want us to believe that is worth $230?

This feels like such a scam. They come over, say they just got done working on a neighbors house and wanted to see if we wanted to try the service, no risk. Well, guess what, none of our neighbors that we can find are using their service. So that was a total lie as far as we can tell.

When Crazy Frog Pest Control first came to my home soliciting service, I decided to allow them to due their pest service on my yard on a trial basis as this was the first pest service we had used. Never once did the salesman/conman say that I was signing up for a two year agreement. Even on the pad that I signed it did not show a two year agreement.

Crazy Frog is a shady company. Their "spray" does not get rid of bugs. Their granules for your grass do not even dissolve. I still have some as proof. I have spent almost $200.00 this summer because their spray attracts bugs after every time that have been here. It does not kill the bugs. And they do not perform even remotely the service we are paying for.

The first person to co.e out was at our house for 7 minutes yes that is right 7 minutes. The next person did not brush the eves for spider and wasp nests or dust the window sills or spray our island bushes or trees. The third person to come out came with other person and they put fertilizer granules down instead of bug killer on my grass.

An inept con artist company at best. They hide that you are signing up for a 2 year commitment and they even refused to email the contract to us until today we signed up 4 months ago! And the signature on it is not even Mine! I would love a hand writing analysis done on that signature because it is not even remote how I have signed any thing in 20 years, maybe if I was 3years old.

Oh and 3 supposed services later still have ants along my sidewalk and wasps still making nests on my house. I have taken care of the aphids and beetles and wasps in my kids play house no thanks to them.

Worst customer service I have ever encountered. Lied to about a service "done", which they billed me for, and refuse to offer any compensation or acknowledge their service man (no longer works there) lied. I was not called prior to him going to my home and they will not service with a dog free in the yard. Magically, this man broke their policy, without me home, and my dog roaming free, and "serviced". I can guarantee you my dog let nobody in my back yard. They dont care about customers, they care about money. I was blatantly told they would take my message, but a return call was not guaranteed. Boy were they right. Have repeatedly requested a return call from an actual HUMAN BEING and have never received a call. Emails refusing to acknowledge their wrong doing but for sure theyve gotten their money.I called them sept 2nd due to yet another invasion of ants in my home. This is on top of the weeks I had already been spraying and trying kill all the ants on the outside of my home. Couldn't get out until the 7th and confirmed a call prior to arrival. Surprise, no call. No service. Continually told I will get call 20 to 30 min before arriving.Have never received a call. This past Saturday (AFTER another missed service call, that I took time off of work for...BECAUSE NOBODY CALLED), someone finally showed up, again no call, and admitted he didnt try to call. Comfirmed nobody would have entered my yard without me here and a dog roaming free, and admitted the service guy from june "did some weird stuff" and didnt service my home." "He no lomger works for us". This nice young man confirmed my number.Ive asked for a refund for the june service not complete, denied. Return calls, denied.I am more than happy to pay for services rendered. Cancel my contract or address and resolve the issies at hand. Ive spent over 200 for what? Now im waiting another 2 to 3 weeks for someone to come back and spray for spiders because that couldn't be done this past weekend.

Crazy Frog Pest Control has been avoiding returning my numerous calls regarding double billing me. I was told that I had to pay on site each time the pest control service was administered. I was also informed that even though I was paying a monthly fee I would be expected to pay in full on site and would be refunded the monthly billing fee. I have called three times a day over the past three days to discuss the situation, but no one would talk to me. One company operator hung up on me. I asked for the company manager to return my calls, but the company manager failed to return my calls. I also was told under my contract that if insects were entering my home the company would come to home free of charge. I set up an appointment, but no one showed at my home. I called and tried to reschedule for someone to come to my home, but no one showed up. I called several times over several days to reset my appointment and at this time no one has returned my calls. I was home the original day of my appointment and each day I called Crazy Frog Pest Control. I would like to file a formal complaint against Crazy Frog Pest Control.