Crawford Hoying received a phone call from the customer on December 3rd, We asked the customer to send us verification that the information posted to her credit was incorrect and she did that day through e-mailOn December 4th, Crawford Hoying wrote a letter for the customer to keep for her personal records about the error that an outside collection company had madeCH also sent this letter of verification to the apartment community that the customer was trying to rent withLater in the day on December 4th was when we received this complaint from the Revdex.com, so we contacted the customerThe customer stated she had already tried to remove the complaint from the Revdex.com, so everyone involved was a bit confused to why this had not been doneTo wrap up the situation Crawford Hoying also send a letter to the collection company on December 5th about the error they had made and to correct the situation immediatelyThe customer has been a pleasure to work with and we apologize for the inconvenienceThank you
We have been working closely with our resident regarding his issueThere was a communication breakdown that occurred. As of 8/14/we have replaced his refrigerator with a brand new one. The resident is satisfied and the issues has been resolved
We met with our resident in the Leasing Office today, July 15th. During this meeting, the lease requirements were reviewed with our resident. The unit was also inspected and there was no evidence of mold or mildew present. After meeting with our
resident today, we believe that this situation has been resolved at this time
We met with our resident in the Leasing Office today, July 15th. During this meeting, the lease requirements were reviewed with our resident. The unit was also inspected and there was no evidence of mold or mildew present. After meeting with our resident today, we believe that this situation has been resolved at this time
This complaint was reviewed by The Director of Operations for Crawford Hoying and listed below is what we figured out. The complaint was very difficult to understand, but in the end we believe this customer was upset for being charged rent while living at Sawmill Ridge. Miss [redacted] moved...
into Sawmill Ridge on June 10th, 2015 and signed a lease through September 2nd, 2016. She seemed to stay current on her rent until recently, where she was late with rent 5 different months. I believe Miss [redacted] is disputing paying her March rent, as well as the balance of one past late fee, and her gas bills for a total $1,190.24. Miss [redacted] PAID $1,165.24 on line on 3/16/16, BUT her payment was returned and marked non-sufficient funds by her bank. Her account was then charged an additional $25, which is our companies NSF fee making her account total $1,190.24. At this time she received a 3 day notice for non-payment and Miss [redacted] left because she could no longer afford the home any longer. When a customer moves on their own this does help by not having an eviction on their record, but they will still owe their current balance. Per Miss [redacted]'s lease clearly states she was responsible for rent through September 2nd, 2016. This would have been 5 more additional months of rent. We have since re-rented Miss [redacted]'s home to help her in this situation and decided to only charge her for the month of March that she lived there. I do not understand the $1.19 dispute? We have already released Miss [redacted] of 5 months of rent, which would have totaled $3,745.00. She clearly owes her current balance and we wish her all the best. Please find attached her lease, ledger, and 3-day notice. Thank you
I have been in contact with [redacted]. I was not aware of her attempting to contact me and did not receive a voice mail or an email message from her. We spoke on the phone on Friday and communicated via email today. The neighbor that was causing [redacted]'s issues is moving out of his...
apartment today. [redacted] is going to stay in her current apartment for now, she is on the waiting list for an apartment to become available on the highest floor of her building. When one becomes available, she will have the option to transfer. The community is waiving the transfer fees. [redacted] and I have agreed to continue to communicate, she now has my direct email contact information.
Crawford Hoying received a phone call from the customer on December 3rd, 2014. We asked the customer to send us verification that the information posted to her credit was incorrect and she did that day through e-mail. On December 4th, 2014 Crawford Hoying wrote a letter for the customer to keep...
for her personal records about the error that an outside collection company had made. CH also sent this letter of verification to the apartment community that the customer was trying to rent with. Later in the day on December 4th was when we received this complaint from the Revdex.com, so we contacted the customer. The customer stated she had already tried to remove the complaint from the Revdex.com, so everyone involved was a bit confused to why this had not been done. To wrap up the situation Crawford Hoying also send a letter to the collection company on December 5th about the error they had made and to correct the situation immediately. The customer has been a pleasure to work with and we apologize for the inconvenience. Thank you
The Steeplechase Staff immediately reached out to Miss [redacted] on Monday, October 26th and addressed her concerns. All of her maintenance requests have either been taken care of or are currently in progress. The Director of Operations also reached out Friday, October 30th to confirm MIss [redacted] was...
satisfied with the way the staff has handled the situation and she replied "yes". At this time our customer will be transferring to a larger home at Steeplechase and will be signing a new lease. We appreciate her time and patience with us and are so happy to continue to call her one of our very valued customers. Thank you
We have been in contact with Ms. [redacted] and have come to an agreement on a resolution to the issues that she experienced while a resident at our community. Some miscommunication occurred and we have since adjusted her account and notified all necessary and involved parties of the...
mistake. We appreciate Ms. [redacted]'s patience while dealing with this issue. Please let us know if you need anything else from us. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
It is sad that this company has to lie so much to its customers. And being located in Dublin, Ohio they truly don't know what's going on they only go off what Ann tells them is happening. I tried to talk to Ann but like normal she screams at me and doesn't know how to use a phone when I called up there she never answers. To get a true understanding of how bad she is someone needs to come down here and watch.
Dear Miss [redacted], Thank you for sending in your concerns about one of our communities. As you can see Crawford Hoying holds an A+ rating with the Revdex.com, and takes our customer service and the customer experience very serious. The Director of Operations has had a chance to...
review your concerns. Please see her findings below. On Wednesday, September 14th the Remington Station staff was escorted by Police in order to complete 1) Replacement of foggy windows 2) Remove a rust stain from the bathtub 3) Clean the dishwasher. The safety of our employees became a concern after Miss [redacted]'s abusive, verbal behavior on 9/12/16. Miss [redacted] signed off her approval of the work with the Police Officer and to our knowledge she does not have any apartment home concerns at this time. 8/12/16 - Miss [redacted] moved in.9/02/16 - Miss [redacted] was given a note about her trash issue.9/9/16 - Miss [redacted] referred a friend who moved into Remington Station. Work Orders called in by Miss [redacted] below.8/15/16 - No hot water in kitchen sink. Repaired 8/16/16. Bedroom and Dining Room windows have condensation in the middle of them. 8/16/16 called for special order windows. Will take several weeks to come in.8/29/16 - Toilet clogged. Snaked toilet to find feminine products that caused the clog. Complete 8/31/16.9/12/16 - Did not realize she had a dishwasher after 30 days of moving in and said it was dirty. Complete 9/14/16 as we needed to schedule the Police escort. Remove Rust spot from tub. Complete 9/14/16 as we needed to schedule the Police escort. Please see attached documentation. We would like to offer Miss [redacted] the release of her lease without penalty and wish her all the best in the future. Thank you
Im as confuse as you on why my current request is in this respond. My current request has nothing to do with my previous issue I had. So I don't see your point of attaching my request... Maybe you need to touch base on why I had to wait 2 hr for emergency maintiance to come turn my power on last night while me and my 3 year old was sitting in the dark? Given the serious lack of courtesy from your company you should of started off with an apology instead of trying to play the blame game . If my apartment was ready to move in as it should've been since I was unable to view it before moving in then I shouldn't of have any type of issue. But the email i received clearly shows how disrespectful this company is the fact that you indicate that police would be attending for staff safely is funny to me.And i would like to see a video of the type of behavior I had towards your staff since accusation was made about me lol. I was the one who came home to a gas range left on in my house. Also I never went on social media I gave your company a review on apartment.com which I stand by and will not change.I have not made any Accusation?? it's FACTS. I clearly have pictures of dirty Windows and dishwasher and Rusty stains in my bathroom. I guess I needed to suffocate from carbon dioxide to have proof gas was left on in my apartment. I also do not tolerate being disrespected and treated unfairly.And also I find it funny that I was told my windows was on back order but since I leave a bad review and file complain with the Revdex.com. My windows will be replace.( which isn't new windows but, better then once that was there in the first place) Im sorry I will not tolerate being made a fool of when I'm paying for a service from your company. I will also keep all email to show .The lack of empathy and disrespect your company had towards me and my issues. Maybe someone needs to teach your Director of operation to respond to customer complains properly.because the email i receive was totally disrespectful!! And a disgrace to your company. Your staff except Jennifer knows what customer service is maybe y'all need to learn from her what customer service is! Or maybe she needs to have your job.
The Director of Operations reached out to the customer through e-mail on 8/28/15 to find out what community she was referring to in her complaint. Once the customer responded we realized that she had made the complaint to the wrong property management company. The customer meant to contact Ardent...
Communities/Remington Woods. We supplied the customer with a phone number to call, as well as the address of the community. Thank you
Miss [redacted], We apologize, but we cannot make sense of your response. We do understand that you have e-mailed in a work order to [email protected] (as we requested you do for any future communication) for a laundry room door being off track. This work order has been scheduled with you at your convenience on 9/22/16, between 12 and 4pm. You sent a "thank you" back to the on site team for scheduling this issue to be taken care of on 9/20/16 at 5:24pm. At this point we are unclear to why you submitted this to the Revdex.com on 9/21 at 8:36am when the issue was already scheduled. We have copied your communication with the on site team as reminder for you. Thank you again and we wish you all the best.---------- Forwarded message ----------From: [redacted]<[redacted].[redacted]@yahoo.com>Date: Tue, Sep 20, 2016 at 5:24 PMSubject: Re: RepairsTo: Janell B[redacted] <jb[redacted]@crawfordhoying.com>Thank you!Sent from my iPhoneOn Sep 20, 2016, at 5:21 PM, Janell B[redacted] <jb[redacted]@crawfordhoying.com> wrote:Perfect. Thank you.On Tue, Sep 20, 2016 at 5:22 PM, [redacted] <[redacted].[redacted]@yahoo.com> wrote:Thursday 12-4 will work.Sent from my iPhoneOn Sep 20, 2016, at 5:18 PM, Janell B[redacted] <jb[redacted]@crawfordhoying.com> wrote:Thank you for your service request. It is our understanding that we do not have permission to enter unless you are home. We can schedule your service request for tomorrow between 12-4 pm. Or Thursday, September 22nd between 12-4 pm. Would either of these times work for you?On Tue, Sep 20, 2016 at 3:24 PM, '[redacted]' via Remington Station<[email protected]> wrote:The door to my laundry area is off track. Will like for someone yo come out and fix it thank you!.Sent from my iPhone
We have talked to our resident and have come to an agreement on both of their issues. Both parties are in agreement on the action plans moving forward and are satisfied with the results. Thank you.
Crawford Hoying received a phone call from the customer on December 3rd, We asked the customer to send us verification that the information posted to her credit was incorrect and she did that day through e-mailOn December 4th, Crawford Hoying wrote a letter for the customer to keep for her personal records about the error that an outside collection company had madeCH also sent this letter of verification to the apartment community that the customer was trying to rent withLater in the day on December 4th was when we received this complaint from the Revdex.com, so we contacted the customerThe customer stated she had already tried to remove the complaint from the Revdex.com, so everyone involved was a bit confused to why this had not been doneTo wrap up the situation Crawford Hoying also send a letter to the collection company on December 5th about the error they had made and to correct the situation immediatelyThe customer has been a pleasure to work with and we apologize for the inconvenienceThank you
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
We have been working closely with our resident regarding his issueThere was a communication breakdown that occurred. As of 8/14/we have replaced his refrigerator with a brand new one. The resident is satisfied and the issues has been resolved
We met with our resident in the Leasing Office today, July 15th. During this meeting, the lease requirements were reviewed with our resident. The unit was also inspected and there was no evidence of mold or mildew present. After meeting with our
resident today, we believe that this situation has been resolved at this time
We met with our resident in the Leasing Office today, July 15th. During this meeting, the lease requirements were reviewed with our resident. The unit was also inspected and there was no evidence of mold or mildew present. After meeting with our resident today, we believe that this situation has been resolved at this time
This complaint was reviewed by The Director of Operations for Crawford Hoying and listed below is what we figured out. The complaint was very difficult to understand, but in the end we believe this customer was upset for being charged rent while living at Sawmill Ridge. Miss [redacted] moved...
into Sawmill Ridge on June 10th, 2015 and signed a lease through September 2nd, 2016. She seemed to stay current on her rent until recently, where she was late with rent 5 different months. I believe Miss [redacted] is disputing paying her March rent, as well as the balance of one past late fee, and her gas bills for a total $1,190.24. Miss [redacted] PAID $1,165.24 on line on 3/16/16, BUT her payment was returned and marked non-sufficient funds by her bank. Her account was then charged an additional $25, which is our companies NSF fee making her account total $1,190.24. At this time she received a 3 day notice for non-payment and Miss [redacted] left because she could no longer afford the home any longer. When a customer moves on their own this does help by not having an eviction on their record, but they will still owe their current balance. Per Miss [redacted]'s lease clearly states she was responsible for rent through September 2nd, 2016. This would have been 5 more additional months of rent. We have since re-rented Miss [redacted]'s home to help her in this situation and decided to only charge her for the month of March that she lived there. I do not understand the $1.19 dispute? We have already released Miss [redacted] of 5 months of rent, which would have totaled $3,745.00. She clearly owes her current balance and we wish her all the best. Please find attached her lease, ledger, and 3-day notice. Thank you
I have been in contact with [redacted]. I was not aware of her attempting to contact me and did not receive a voice mail or an email message from her. We spoke on the phone on Friday and communicated via email today. The neighbor that was causing [redacted]'s issues is moving out of his...
apartment today. [redacted] is going to stay in her current apartment for now, she is on the waiting list for an apartment to become available on the highest floor of her building. When one becomes available, she will have the option to transfer. The community is waiving the transfer fees. [redacted] and I have agreed to continue to communicate, she now has my direct email contact information.
Crawford Hoying received a phone call from the customer on December 3rd, 2014. We asked the customer to send us verification that the information posted to her credit was incorrect and she did that day through e-mail. On December 4th, 2014 Crawford Hoying wrote a letter for the customer to keep...
for her personal records about the error that an outside collection company had made. CH also sent this letter of verification to the apartment community that the customer was trying to rent with. Later in the day on December 4th was when we received this complaint from the Revdex.com, so we contacted the customer. The customer stated she had already tried to remove the complaint from the Revdex.com, so everyone involved was a bit confused to why this had not been done. To wrap up the situation Crawford Hoying also send a letter to the collection company on December 5th about the error they had made and to correct the situation immediately. The customer has been a pleasure to work with and we apologize for the inconvenience. Thank you
The Steeplechase Staff immediately reached out to Miss [redacted] on Monday, October 26th and addressed her concerns. All of her maintenance requests have either been taken care of or are currently in progress. The Director of Operations also reached out Friday, October 30th to confirm MIss [redacted] was...
satisfied with the way the staff has handled the situation and she replied "yes". At this time our customer will be transferring to a larger home at Steeplechase and will be signing a new lease. We appreciate her time and patience with us and are so happy to continue to call her one of our very valued customers. Thank you
We have been in contact with Ms. [redacted] and have come to an agreement on a resolution to the issues that she experienced while a resident at our community. Some miscommunication occurred and we have since adjusted her account and notified all necessary and involved parties of the...
mistake. We appreciate Ms. [redacted]'s patience while dealing with this issue. Please let us know if you need anything else from us. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
It is sad that this company has to lie so much to its customers. And being located in Dublin, Ohio they truly don't know what's going on they only go off what Ann tells them is happening. I tried to talk to Ann but like normal she screams at me and doesn't know how to use a phone when I called up there she never answers. To get a true understanding of how bad she is someone needs to come down here and watch.
Dear Miss [redacted], Thank you for sending in your concerns about one of our communities. As you can see Crawford Hoying holds an A+ rating with the Revdex.com, and takes our customer service and the customer experience very serious. The Director of Operations has had a chance to...
review your concerns. Please see her findings below. On Wednesday, September 14th the Remington Station staff was escorted by Police in order to complete 1) Replacement of foggy windows 2) Remove a rust stain from the bathtub 3) Clean the dishwasher. The safety of our employees became a concern after Miss [redacted]'s abusive, verbal behavior on 9/12/16. Miss [redacted] signed off her approval of the work with the Police Officer and to our knowledge she does not have any apartment home concerns at this time. 8/12/16 - Miss [redacted] moved in.9/02/16 - Miss [redacted] was given a note about her trash issue.9/9/16 - Miss [redacted] referred a friend who moved into Remington Station. Work Orders called in by Miss [redacted] below.8/15/16 - No hot water in kitchen sink. Repaired 8/16/16. Bedroom and Dining Room windows have condensation in the middle of them. 8/16/16 called for special order windows. Will take several weeks to come in.8/29/16 - Toilet clogged. Snaked toilet to find feminine products that caused the clog. Complete 8/31/16.9/12/16 - Did not realize she had a dishwasher after 30 days of moving in and said it was dirty. Complete 9/14/16 as we needed to schedule the Police escort. Remove Rust spot from tub. Complete 9/14/16 as we needed to schedule the Police escort. Please see attached documentation. We would like to offer Miss [redacted] the release of her lease without penalty and wish her all the best in the future. Thank you
Im as confuse as you on why my current request is in this respond. My current request has nothing to do with my previous issue I had. So I don't see your point of attaching my request... Maybe you need to touch base on why I had to wait 2 hr for emergency maintiance to come turn my power on last night while me and my 3 year old was sitting in the dark? Given the serious lack of courtesy from your company you should of started off with an apology instead of trying to play the blame game . If my apartment was ready to move in as it should've been since I was unable to view it before moving in then I shouldn't of have any type of issue. But the email i received clearly shows how disrespectful this company is the fact that you indicate that police would be attending for staff safely is funny to me.And i would like to see a video of the type of behavior I had towards your staff since accusation was made about me lol. I was the one who came home to a gas range left on in my house. Also I never went on social media I gave your company a review on apartment.com which I stand by and will not change.I have not made any Accusation?? it's FACTS. I clearly have pictures of dirty Windows and dishwasher and Rusty stains in my bathroom. I guess I needed to suffocate from carbon dioxide to have proof gas was left on in my apartment. I also do not tolerate being disrespected and treated unfairly.And also I find it funny that I was told my windows was on back order but since I leave a bad review and file complain with the Revdex.com. My windows will be replace.( which isn't new windows but, better then once that was there in the first place) Im sorry I will not tolerate being made a fool of when I'm paying for a service from your company. I will also keep all email to show .The lack of empathy and disrespect your company had towards me and my issues. Maybe someone needs to teach your Director of operation to respond to customer complains properly.because the email i receive was totally disrespectful!! And a disgrace to your company. Your staff except Jennifer knows what customer service is maybe y'all need to learn from her what customer service is! Or maybe she needs to have your job.
The Director of Operations reached out to the customer through e-mail on 8/28/15 to find out what community she was referring to in her complaint. Once the customer responded we realized that she had made the complaint to the wrong property management company. The customer meant to contact Ardent...
Communities/Remington Woods. We supplied the customer with a phone number to call, as well as the address of the community. Thank you
Miss [redacted], We apologize, but we cannot make sense of your response. We do understand that you have e-mailed in a work order to [email protected] (as we requested you do for any future communication) for a laundry room door being off track. This work order has been scheduled with you at your convenience on 9/22/16, between 12 and 4pm. You sent a "thank you" back to the on site team for scheduling this issue to be taken care of on 9/20/16 at 5:24pm. At this point we are unclear to why you submitted this to the Revdex.com on 9/21 at 8:36am when the issue was already scheduled. We have copied your communication with the on site team as reminder for you. Thank you again and we wish you all the best.---------- Forwarded message ----------From: [redacted]<[redacted].[redacted]@yahoo.com>Date: Tue, Sep 20, 2016 at 5:24 PMSubject: Re: RepairsTo: Janell B[redacted] <jb[redacted]@crawfordhoying.com>Thank you!Sent from my iPhoneOn Sep 20, 2016, at 5:21 PM, Janell B[redacted] <jb[redacted]@crawfordhoying.com> wrote:Perfect. Thank you.On Tue, Sep 20, 2016 at 5:22 PM, [redacted] <[redacted].[redacted]@yahoo.com> wrote:Thursday 12-4 will work.Sent from my iPhoneOn Sep 20, 2016, at 5:18 PM, Janell B[redacted] <jb[redacted]@crawfordhoying.com> wrote:Thank you for your service request. It is our understanding that we do not have permission to enter unless you are home. We can schedule your service request for tomorrow between 12-4 pm. Or Thursday, September 22nd between 12-4 pm. Would either of these times work for you?On Tue, Sep 20, 2016 at 3:24 PM, '[redacted]' via Remington Station<[email protected]> wrote:The door to my laundry area is off track. Will like for someone yo come out and fix it thank you!.Sent from my iPhone
We have talked to our resident and have come to an agreement on both of their issues. Both parties are in agreement on the action plans moving forward and are satisfied with the results. Thank you.