See attached document.To Whom It May Concern:Regarding Complaint ***Unfortunately, it appears there was a misunderstanding of the "estimate" processThe customer was given an "estimate" of what it would cost to repaint a part on a vehicleThe vehicle was scheduled for repairsEach vehicle
that is repaired has a repair plan that our certified technicians review for accuracy at the beginning of repairsIn the rare event that there is more cost that an "estimator" may have missed in the "estimation" process, the customer is notifiedThey can then choose to cancel or proceed with repairsIn this case the customer was frustrated that our "estimate" was inaccurate and wanted to pay a lesser "estimated" price than the repairs warrantedWhile we regret that the revised estimated cost of repairs was more than what the customer wanted to pay we did not repair the carBy not repairing the vehicle we did not break any contractual agreementThe signature that the customer is referring to is merely an "authorization to repair." All paperwork preceding actual repairs indicates that we have given customers an "estimate" if the estimate changes we promptly notify the customer to find out how they would have us proceedAs exemplified by this situation that customer can change their minds if they decide the cost is more than what they want to payThe auto body industry has operated on an estimate basis for many years because of the complexity of the repair process over a vast number of repair needs and procedures, as well as Makes and ModelsIt is our quality first attitude that leads us to contact the customer rather than technicians trying to cut corners to meet the price
See attached document.To Whom It May Concern:Regarding Complaint ***Unfortunately, it appears there was a misunderstanding of the "estimate" processThe customer was given an "estimate" of what it would cost to repaint a part on a vehicleThe vehicle was scheduled for repairsEach vehicle
that is repaired has a repair plan that our certified technicians review for accuracy at the beginning of repairsIn the rare event that there is more cost that an "estimator" may have missed in the "estimation" process, the customer is notifiedThey can then choose to cancel or proceed with repairsIn this case the customer was frustrated that our "estimate" was inaccurate and wanted to pay a lesser "estimated" price than the repairs warrantedWhile we regret that the revised estimated cost of repairs was more than what the customer wanted to pay we did not repair the carBy not repairing the vehicle we did not break any contractual agreementThe signature that the customer is referring to is merely an "authorization to repair." All paperwork preceding actual repairs indicates that we have given customers an "estimate" if the estimate changes we promptly notify the customer to find out how they would have us proceedAs exemplified by this situation that customer can change their minds if they decide the cost is more than what they want to payThe auto body industry has operated on an estimate basis for many years because of the complexity of the repair process over a vast number of repair needs and procedures, as well as Makes and ModelsIt is our quality first attitude that leads us to contact the customer rather than technicians trying to cut corners to meet the price