Crave Tickets

We purchased tickets to enter venue and when we arrived we weren’t allowed to enter or given our wristbands. They told us they were at capacity yet they were trying to sell the VIP tables. They informed us the event was oversold and many of us were left out that had purchased event tickets. They didn’t allow us to speak with a manager when requested.

A refund has been processedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear sir/madam,The advertisement clearly stated that the tent would be comfortably heated, not from heat generated from others (understandable that it would need to be controlled once the crowd increases in size)Nowhere in the ad did it state that 'body heat' would be the only source of heatAgain, if I had known that the venue would rely on huge crowds for heat, I would not have booked this eventThis was not the type of heat that guests had in mind I'm sureI was relatively early to the party, and it was freezing coldI can not imagine the guests who arrived extremely early, were they supposed to freeze until a substantial amount of crowd were present to ''generate heat?'' The venue definitely led visitors to believe in something that they were not willing to provide.The food was clearly stated as ''to be announced'' on the flyer ad that was on the official website, this would lead guests to believe that food would be adequately provided forThe fact that food was clearly mentioned in the ad yet so little was provided for the amount of guests that attended is simply wrongThe food would be considered complimentary if it was not stated in the ad, this was certainly not the case hereThis is a case of advertisement.The event organizers may claim that they've hired housekeepingHowever, this does not mean that housekeeping was doing a good job at what they were paid to doThe organizers were not at the party; I was at the partyI am the one that witnessed toilet papers on the floor and slippery floorsReviews online from various sources have also complained about the venue's lack of housekeeping; I am certainly not the first person to complain about this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello.I am sorry to hear that the customer was disappointed with his evening but as per his own account, services were renderedHe gained admission, received his VIP seating, there was access to the open bar and all other benefits were availableTo respond to his specific feedback, the table arrangements at this private event space were banquet style seating of To accommodate smaller parties such as [redacted] , smaller groups were accepted but tables would have to be sharedThis was disclosed on the website event/ticket descriptionThe brands used by the venue were confirmed as premium with such brands as Kettle One, Svedka and Tito's being servedI understand that [redacted] was not satisfied with his experience but all aspects of the advertised ticket were delivered therefore we cannot honor a refund of 100%At no point in time when the seating was presented did the customer notify the [redacted] that it was not satisfactory and declined services of the Mezzanine Ultra VIP ticketIn a show of good faith, we offer a 10% refund ($per ticket)Thank you

Revdex.com:At this time, my complaint, ID [redacted] regarding Crave Tickets has been resolved Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted] Sincerely, [redacted] ***

I apologize that the customer was not satisfied with her customer service experienceHere is our policy which is clearly stated on the website:Ticket prices are subject to changeCustomer had the option of purchasing the ticket at the price she desired on the original date she went onto the websiteShe did not complete the purchase by her own choice Our company cannot be held responsible for holding ticket prices if she did not finalize her purchaseThis is similar to purchasing an airline ticketYou cannot price out a ticket on a Monday and expect the same price on a Thursday then call the airline for a discount and claim poor customer service when the request is not honoredWe stand by [redacted] and his serviceSince I am only suppose to state facts, I would only say that the customer has to also be responsible for her tone and manner in which she communicated with [redacted] He offered a discount code of 10% as a courtesy and she belittles the good faith effortWe regretfully will not be able to offer any discount or complimentary tickets Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The table reservation for [redacted] was for a group of five people, in which five tickets, at the club were scannedWhen initially attempting to purchase my ticket, the order never went through, indicating it was declinedA second attempt was made, however, a prompt indicated that the group was fullThe individual who made the reservation had contacted customer service and had the situation resolved and I was finally able to purchase my ticketI received one auto-receipt and only one ticket confirmation via email for the order number [redacted] No other auto-receipt or confirmation of the ticket claimed to be purchased was received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer was part of a guaranteed group of at an Ultra VIP table at Stage Customer purchased a ticket on - order # [redacted] in the amount of $Customer purchased a second ticket on - order # [redacted] in the amount of $Both tickets were only processed and charged onceBoth tickets are valid as the group under reservation code [redacted] and under the terms and conditions of the purchase the group guaranteed that the group would purchase tickets.Along with [redacted] ***' two tickets, there were other tickets purchased to make up the group of The ticket purchased on was approved on through merchant services but may not have settled in his account until (separate from the first order placed on 1215) we will be happy to refund but that is not the case on our system and merchant services Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear [redacted] ,It is not acting in good faith as a business to promise something and fail to deliver itMoreover, customers should not pay if the services rendered were not satisfactory and the venue deceived customers (i.e made promises) in order to make a profitIt's wrong and bad practice as a business to not admit fault in failing to provide customers what should have been delivered in the first place and blaming it on the customers instead In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience this may have caused as there was a technical issue with our server over the holiday which resulted in this customer's order being submitted twiceAll customers that this affected have been contacted to confirm if the duplicate submission was an error or in fact an intentional orderThe duplicate will be voided ASAP as this is the first actual business day since the customer placed the order.Customer has contacted Revdex.com in hasteWe offer excellent, professional customer service and the error was strictly a technical issue which can and has happened with major websites on high traffic days - and in our case days before NYE is high trafficThank you

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Crave Tickets regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] is from newyearscentral When you open this link, the 5th picture, clearly shows a huge screen, almost like a movie screen, which leads the claimant to believe that he or she will see that once the party has started If the hall, or the organizers don't plan in having that there, at any point that picture should be shown at the website When stating, Live DJ Count down, it is safe to assume that the live countdown will be done when the screen is showing that the same live countdown is shown at Times Square at the same time Any other person would have thought the same way, had them seen this website and the pictures provided Also, when I purchased from newyearscentral, I was thinking I would be dealing with them, however, once the purchase was made, I got an email not from New Years Central, but from Crave Tickets? Is there a connection between the two parties? Are you saying my complaint should then be direct to them? Are you not one of the organizers, that actually organizes the parties and New Years Central, just advertises them? Do they advertise what Crave Tickets request? Or are they putting pictures on the website, without your knowledge or permission As a consumer, if you were in my shoes, you would probably respond to this complaint differently It is like going to a store, like going to a movie, that you see in the website that will be shown and getting there and not seeing the picture of the movie, but only the sound of what actors are saying In any time that website has announced/promises/or promotes you would get the sound and the picture at the same time on the screen, however, seeing it online, the screen, the picture and the sound, it is/was safe to assume My point being, in any event has this company understood my point or tried to understand, stepping out of the hells a bit more and putting themselves in the shoes of the consumer The treatment received and the responses received by this company have been unconsidered and cold, I would even add rudeness to it and I plan to never do business with them or if they are affiliate with New Years Central, [redacted] ***, whoever it is again as well as my friends and family in Florida and New York I am sure there is a way to find parties in New York for NYE that are in now way affiliated with Crave Tickets, I will also contact New Years Central and ask if they have any kind of affiliation with Crave Tickets, since I have purchased the tickets from them directly and just happened to get an email from Crave Tickets, bc if they are not, by no means they should "pay" for the way Crave Tickets has expressed their concerns towards their consumers Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI received an email confirmation that they refunded the requested duplicate charge in full.However this business is being very dishonest and I don't believe my claim should be altered to remove any of my original claims because they have not adequately provided contact information on their website nor in the email confirmations for ticket purchasesThe email confirmation I received says "Call Us" but no phone number is listedThe customer service page on their website also says "Call Us" but lists no phone numberThe email submission form over their website has errors and does not work correctlyIt's as if they are making it more difficult for customers to contact them deliberately and don't response until the Revdex.com has gotten involvedThe business is repeatedly accusing people of clicking a Submit button more than once which is not trueUsers are clicking the button once and being told their payment method has been declinedAs they receive no email confirmation notice indicating it actually has gone through, users are attempting the purchase againI believe this business may be well aware of these processing issues and are taking advantage of users who do not notice they've been charged multiple timesThey issue refunds only when a user has noticed and complainedI truly believe this business would not have received as many Revdex.com complaints and claims as they have if they were being as completely honest as they claim they are Sincerely, [redacted]

Below is the confirmation of the refund processed:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: [redacted] *** [redacted] [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company said hat I had a choice This grave mistake on their part was NOT my choice I chose to purchase a ticket Their website had a glitch and did not process the ticket The company needs to take responsibility for their website and it's functionality The company needs to be held accountable The company needs to realize that even in this process it is wrong to blame a customer for anything, most especially for their own faults In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer was part of a guaranteed group of at an Ultra VIP table at Stage Customer purchased a ticket on - order # [redacted] in the amount of $171.95Customer purchased a second ticket on - order # [redacted] in the amount of $171.95Both tickets were only processed and charged onceBoth tickets are valid as the group under reservation code [redacted] and under the terms and conditions of the purchase the group guaranteed that the group would purchase tickets.Along with [redacted] ***' two tickets, there were other tickets purchased to make up the group of The ticket purchased on was approved on through merchant services but may not have settled in his account until (separate from the first order placed on 1215) we will be happy to refund but that is not the case on our system and merchant services Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business said that it was my fault that there was a glitch It is not my fault their website was not functioning properly and didn't process or complete my purchase I went through the entire purchasing process to completionIt is their own fault their website doesn't work, not mine This is entirely besides the point The claim was placed because of the grave inappropriate and gravely unprofessional manner in which a customer was treated and spoken to I do not wish to reopen the claimI wish for the response from the business to be rejected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 10pt;"> I have not received the $back into my bank accountI have still been charged for the ticket In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]