Hi [redacted],The Cranney Home Services process begins with our Installation Technicians going over unit locations and procedures necessary to complete the job in a way that is satisfying. After proposing multiple options, you agreed to the system provided in the locations discussed. We...
installed the system in early December 2014. Upon completion, as a standard, we go through a 28 point Post -Job Checklist, which includes checking refrigerant pressures, air temperatures, checking the duct system for air leaks and insulation, and pouring water down the drain. All of these requirements were met with your approval and signature. We didn't hear of any issues until nine months later when the existing floor drain backed up. We stand behind all of the work that we do and cannot be held responsible for work that we did not do. We feel that all of the appropriate steps were taken to ensure a proper installation.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
You need to fix the floors that were damaged by your faulty installation. Your repeated claims about the thorough nature of your check list are not satisfactory. We did not have a flooding issue before. The ten gallons of water clearly accumulated over a long period of time (since installation), and obviously I wouldn't notice the issue because I'm not in the habit of checking my heating system pipes. It took me until my floors were noticeably damaged before looking into it. I hired "professional" so I wouldn't have to worry about this type of thing. The professional failed. Fix my floors.Regards,
[redacted]
Hi [redacted],The Cranney Home Services process begins with our Installation Technicians going over unit locations and procedures necessary to complete the job in a way that is satisfying. After proposing multiple options, you agreed to the system provided in the locations discussed. We...
installed the system in early December 2014. Upon completion, as a standard, we go through a 28 point Post -Job Checklist, which includes checking refrigerant pressures, air temperatures, checking the duct system for air leaks and insulation, and pouring water down the drain. All of these requirements were met with your approval and signature. We didn't hear of any issues until nine months later when the existing floor drain backed up. We stand behind all of the work that we do and cannot be held responsible for work that we did not do. We feel that all of the appropriate steps were taken to ensure a proper installation.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
You need to fix the floors that were damaged by your faulty installation. Your repeated claims about the thorough nature of your check list are not satisfactory. We did not have a flooding issue before. The ten gallons of water clearly accumulated over a long period of time (since installation), and obviously I wouldn't notice the issue because I'm not in the habit of checking my heating system pipes. It took me until my floors were noticeably damaged before looking into it. I hired "professional" so I wouldn't have to worry about this type of thing. The professional failed. Fix my floors.Regards,
[redacted]