Craig's Heating & Air Conditioning, LLC

On December 31, 2017 Craig’s Heating received an email from [redacted] home warranty company.  My oncall technician called the the homeowner on 12/31/2017 and on 01/01/2018 with no call back.  I the office manager called on 01/02/2018 and got ahold of the owner.  We made an...

appointment for 01/05/2018.  My Technician went out at 8:00 am.  The furnace was working at the time of service. He asked what was the furnace doing when it was acting up.  She informed him that it would not always lite and would turn on and turn off right way.   He cleaned the flame sensor and test ran the furnace.  Furnace was working when he left.  We never got a call back stating there were issues until 4:14pm on 01/16/2018.  Per protocol with our contract with [redacted] I advised homeowner to call and make a new dispatch with them.  The home warranty company made a new dispatch and assigned another company to go back out.  With the new dispatch the homeowner does NOT pay another service fee.  We did not collect the $100.00 service from the homeowner, the home warranty company collects the payment.

I am rejecting this response because: We had service done by another company today they recommended a new furnace. Not a cleaning. The way you treat customers is unacceptable and should be noted to all that dare to hire your company for service.