Craig's Automotive

To Whom It May Concern: This letter is in response to a letter we received from you concerning a situation with [redacted] This young man came into our shop 3/30/ with a [redacted] ***p truck He first asked us to Mount/Balance tires and complete an alignment on his vehicle We were able to Mount/Balance tires for him for $ We were not able to complete his alignment at that time because he needed to replace several suspension parts Also, we noticed that his steering wheel was upside down and also was for a [redacted] truck, he owns a GMC On 4/8/ [redacted] returned asking us to align the vehicle because he and his father replaced the parts at home themselves The parts that they installed in their back yard were not installed 100% correctly causing us to spend several hours aligning the vehicle and we also turned the wheel the correct way which is considered part of the alignment – straightening the steering wheel to correct up and down position When [redacted] picked his truck up we let him know there was an issue with his steering gear box that would not allow him the correct amount of turns to the left and to the right Also noted on his ticket was that his gas straps holding his gas tank on were dangerously close to breaking causing his gas tank to drop Normally an alignment cost $and takes approximately 30- minutes We spent several hours fixing his mistakes and attempting to correct his steering wheel Unfortunately, there was no way to tell prior to the alignment that this would be the outcome If you have any further questions please feel free to give us a call!Sincerely, Craig L [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis action does not resolve my complaint for a number of reasonsOne being that they never gave me a call or anything asking me to do the extra work on my vehicle which I'm pretty positive that is against the law to do more work then asked toSecond because when I left the shop they never said anything about my steering gear boxSo therefore I would not have known about itAnd also when they aligned the vehicle, they didn't do it correctly it is still way put of alignment
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This action does not resolve my complaint for a number of reasonsOne being that they never gave me a call or anything asking me to do the extra work on my vehicle which I'm pretty positive that is against the law to do more work then asked toSecond because when I left the shop they never said anything about my steering gear boxSo therefore I would not have known about itAnd also when they aligned the vehicle, they didn't do it correctly it is still way put of alignment
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***