Craft Accounting Service, Inc.

The absolute worst in customer service*** seems to be oblivious of how to treat people wellThey will never call you back and will treat you horrible on the phonePampas and rudeI would NEVER recommend her

Called this horrific account firm and got hung up on twice because I asked questions regarding the so called return of my taxes. I spoke with Annette the owner and when she did not have an answer she hung up. We paid for a service and were told we should have an email confirmation within the week by Jeff. I called a week and a half later to talk to Danny who said he would get on it and file it today. Shocker no email no update. I called AGAIN today and they said we were to busy dealing with other clients. So obviously we were not important enough for them, AFTER we paid the full amount on the day of service or lack of. I finally got a reason as to why it was not filed and they said we don't have a copy of your bank account to file it, WHICH I gave to Jeff on the day he came to supposedly do the service. I asked for a refund and I would take my business somewhere else and Annette was infuriated and said no we did you filing. But she said she didn't do my filing earlier so not sure how she got that conclusion. The service I got was so poor I would not recommend to anyone. Such a disappointment from a referral