CPT Group

Dear Ms***, This email is in regards to complaint number listed above from [redacted] ***. It is presumed that Ms [redacted] is a class member in one of the settlements we administratedWe are unable to confirm which settlement as the name of the case is not included in her complaintThe complaint is described as CPT ignoring her and unwilling to admit errorShe states that we informed her that we did not receive her correspondence (presumably her claim form), and when she insisted that she sent it to us, we dismissed herCPT’s protocol for Class Members who contact us claiming to have sent in their paperwork when we do not show record of receiving it is to require proof of submissionIf documents were sent to us by mail, we require proof of mailingIf sent to us by fax, we require proof of fax, etc It is presumed that when Ms [redacted] contacted CPT and confirmed that we did not have her claim form/paperwork, we followed our protocol and requested the proper proof and she did not have itTherefore, there is nothing we can doThe settlements we administrate have very strict guidelines with respect to submission of documents, and once the cases receive final approval from the court, there is no way to include additional claims that were not received by the court ordered deadline. Please advise if there is any further information needed in order to properly respond to this complaint. Thank you, [redacted] ***