CPR Cell Phone Repair Fort Collins

*** [redacted] *** [redacted] To: "[email protected]" Dear Revdex.com, [redacted] , This past week, I received a phone call from the business owner of CPR The owner was quite surprised to receive notice from the Revdex.com of a complaint She was more than willing to remediate my problem anyway she could She also apologized for the negative experience I had during my repair She explained that the Ft Collins store Cell Phone Repair (CPR) had lost several of its longtime technicians, when I came in for a phone repair (just my luck) She said she would assign one of her Lead Technicians to my problem (and must have) About two days after I dropped-off the phone I received a call from a Technician (***) that the phone was ready He had basically rebuilt the phone using parts from another one, and had it completely tested I now have an operating phone, with a new screen, maybe working better than before Thank your help resolving this problem and following up on my initial complaint I consider this complaint resolved Thank you for being there for us Consumers I am not sure how or if any of this would have happened without your help I appreciate you and your organization Best Regards, [redacted]

[redacted] To Whom it May Concern: I received a letter referencing complaint ID [redacted] The letter was addressed to [redacted] , the former owner of CPR-Cell Phone Repair of N ColoradoI am the current owner of CPR Cell Phone Repair of Ft Collins - I purchased the business from [redacted] in April I have been in touch with the customer, [redacted] , and have assured him that we will resolve his problem to his satisfaction How do I communicate this positive action so the my Revdex.com score is not negatively impacted? Does the customer need to contact you when the issue is resolved? Thank you for making me aware of the situation Best regards, [redacted] ***970-214-

Revdex.com: I have reviewed the response made by the business, and we are working towards a resolution of this matter I will update the Revdex.com with the outcome of CPR efforts Thank you, [redacted]

[redacted]Dear Revdex.com, [redacted], Yes, I spoke with the Owner of CPR, who is more than willing to resolve this matter.  The phone is now at their Service Center (shop).  Yet, it maybe some time until this is completely resolved, thus I would not consider this case “closed”, just yet. Thank you,[redacted]  [redacted] “In the end, it’s not going to matter how many breaths you took, but how many moments took your breath away!” (Author Unknown.)

[redacted]To: "[email protected]" <'[email protected]'>
Dear Revdex.com, [redacted],
 
 
This past week, I received a phone call from the business owner of CPR.  The owner was quite surprised to receive notice from the Revdex.com of a complaint.  She was more than willing to remediate my problem anyway she could.  She also apologized for the negative experience I had during my repair.  She explained that the Ft Collins store Cell Phone Repair (CPR) had lost several of its longtime technicians, when I came in for a phone repair (just my luck).  She said she would assign one of her Lead Technicians to my problem (and must have). 
 
About two days after I dropped-off the phone I received a call from a Technician ([redacted]) that the phone was ready.  He had basically rebuilt the phone using parts from another one, and had it completely tested.  I now have an operating phone, with a new screen, maybe working better than before. 
 
Thank your help resolving this problem and following up on my initial complaint.  I consider this complaint resolved.  Thank you for being there for us Consumers.  I am not sure how or if any of this would have happened without your help.  I appreciate you and your organization.
 
 
Best Regards,
[redacted]

[redacted]To Whom it May Concern:
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I received a letter referencing complaint ID [redacted]. The letter was addressed to [redacted], the former owner of CPR-Cell Phone Repair of N Colorado. I am the current owner of CPR Cell Phone Repair of Ft Collins - I purchased the business from [redacted] in April 2012.
 
I have been in touch with the customer, [redacted], and have assured him that we will resolve his problem to his satisfaction. 
 
How do I communicate this positive action so the my Revdex.com score is not negatively impacted? Does the customer need to contact you when the issue is resolved?
 
Thank you for making me aware of the situation.
 
Best regards,
 
[redacted]970-214-3947

Revdex.com:
I have reviewed the response made by the business, and we are working towards a resolution of this matter.
I will update the Revdex.com with the outcome of CPR efforts.
Thank you,
[redacted]