Coyle Chevrolet Buick GMC

A truly terrible car buying experience.
My husband and I decided we needed a larger vehicle since we are pregnant with our second child. We also decided we needed something more comfortable for our long trips to Indianapolis for our 16-month-old. She has had multiple heart surgeries and needs frequent health checks. We drove 2 hours to this dealership because they advertised a better sale than surrounding dealers. We knew what car we wanted and what we wanted to pay. However, we were kept there for almost five hours. When we finally got to see the financing person, we were so exhausted, hungry, and upset. We were ready to get our car and leave because we had a 2-hour drive home to get back to our daughter. The dealership took complete advantage of this fact and intentionally kept us waiting so we would be flustered and ready to leave. Unfortunately, because of this fact their tactics worked and we rushed through the paperwork. It was not until we got home that night that we realized they took complete advantage of us. The price was not what we had agreed on. Our APR was higher than what they had quoted us. There were warranties added that we had not discussed along with a $4,000 financing fee. They took not only thousands of dollars from us and our babies, but they took away our peace of mind and stripped us of our joy of buying the new car we saved for, for months. They have since not returned any of our calls.
Please do not give your time or your money to this business.

Coyle collision center did an excellent job on my
2018 Silverado the work done is flawless staff very professional.

I can’t say enough about my experience here today! Neal *** is the salesman who took care of us. He did an excellent job taking care of every question or concern we had. He made this a fun experience, as it should be (his words). We’ve been to many dealerships and were not impressed with the pushy salesman and the general “dealership attitude” that most have. Here at Coyle we didn’t experience any of that. We were treated like friends/family and we greatly appreciate it. We will be back hopefully soon to purchase a truck for my husband next!! Thank you Neal!!
Call and ask for NEAL ***. You won’t regret dealing with him! He is the BEST.

I took my vehicle in to get body work done. It also involved some mechanical repair for the cooling system. Since getting my car back it has not run right. I have called and left messages as has my insurance agent. This was all insurance paid work.
No one has responded to either of us.
My car has never had issues before I took it in and I simply want it to run like it did before.

I initially went to this dealership because they had a specific vehicle I was looking for. The salesman and manager were pleasant to work with, BUT that is the only thing good I have to say about this dealership. When I asked what the pay off time was on my trade I was told 2 weeks, after two weeks I called multiple times , left multiple messages and never received a response from anyone. The pay off was finally paid 3.5 weeks later. Now, after purchasing the vehicle at the beginning of August , the temporary plate is 8 days expired and I have not received my license plate. AGAIN, I have called multiple times and left multiple messages with no response from anyone. My husband even tried calling the salesman- still no response. THIS IS ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND COMMUNICATION. I WILL NEVER BUY ANOTHER VEHICLE FROM THIS COMPANY! If you are debating it, I would pay more for a vehicle elsewhere to know that this would not be there service I would recieve!

I recently purchased a 2016 Nissan with Coyle Nissan and the negotiating terms were that Coyle would take care of my LAST lease payment on my *** (which I purchased through ***).
Then I recently received a bill from GM Financial showing I owe the last payment. So I contacted Tony the Sales Manager and he does not recall that conversation. I had been in the dealership at a previous time and he seems to recall that conversation. But the day of my purchase his wife dropped off their kids so I believe he was distracted and that is why he can’t seem to remember. The salesman that I worked with there was in the office and I know he has to remember but he has not yet returned my call to discuss. I purchased in May 2019 and he asked why I waited so long to bring this up, well because it took GM that long to send me a bill!!!
Also watch out for extra charges like “Anti-theft” and “Clearcoat”, which is a rip off!
I would say if you want to buy a car from them, bring a tape recorder!!!

I took the truck to get it registered and get a new plate at the bmv. After waiting 10-15 mins the woman at the bmv counter told me that there was no information about the truck in their system yet that I'd have to call coyle and ask them. So I called and after being sent to voice mail 3 times a woman (operator) said that she would send me to another woman (***) the main woman (***) who does the processing or whatever it is with the loans and titles was out sick, fine, she pulled up *** my info and told me the problem was the people who had the truck before us had a loan on the truck and coyle had not paid it off yet and that they would get back with me later that same day or the next day. No one called so I called back at least 5 times to be sent to voice mail with no returned call. I called the 15,17,18, & 19th of June 2019. I called again today the 19th of June to be told they were working on it the lady is out with a family emergency to just wait until they got ahold of me. I told them my payment is due the 20th of June and that is when my temp tag expired that I would at least need a new temp tag. She (***) said she didn't think they could do that and that I could just drive it with the expired temp tag and to keep my paperwork and insurance with me in case we got pulled over. It has been well over a month since we signed the paperwork on May 6, 2019. They knew they didn't have the loan settled and now I'm paying for it. I have 2 kids. I have no time to deal with coyles run around. We gave them a $10,000 check that day.

I'm actually not satisfied with their service. After I had my car repaired, a couple of days later my check engine light came back on. I took it back and was told it would be another $300 to have it repaired. If it was repaired correctly the first time then this shouldn't have happen this quick! So instead of offering to fix it for nothing I was told by *** that he didn't even charge me to look at it again. ???? why would you! I just wasted almost $600.00 to repair something simple that wasn't properly repaired. The part was only $38.00 and because they had to properly diagnosed the issue It took longer. So the labor was EXTREMELY OUTRAGEOUS!!! I was told by *** that they charge $120.00 an hour because of their companies overhead. Also I was told that I needed an oil change which they obliviously didn't check because I had just had one less than a month ago!!! I picked up my car got an 2nd opinion.Although *** was very nice but the service was very unsatisfactory! Never going back again.

As a woman on her own, I feel used and cheated by this place. I owned a 2005 Chevy Impala and recently took it in to Coyle to be looked at. The service engine light was on and several other lights were popping on and off on my dashboard. I took my car in on a Friday and was told that it would cost over $7,000 to repair my car and was shown a list about a mile long of things that needed to be fixed. I was astounded! I don't have that kind of money to put on a car that I only paid $3,000 for 2 years ago! I just shook my head and said I had to have a car. I'm sure there were some things that I could have gotten by without getting fixed that would have cut the price down a bit. They did provide me with a beautiful rental SUV to drive while they fixed my car and told me it would be a week before everything would be done. I decided over the weekend that I would rather put that $7,000 down for a good newer model used car than put it into a car that was apparently on its last legs. I called the Coyle Service Center the minute they opened on Monday morning and told them "DO NOT DO ANYTHING TO MY CAR" and was told nothing would be done. I went in at lunch to turn in the rental car and pick my car up and was told TWICE that nothing had been done to my car, but that it was totally disassembled. I asked how long it would take to get it back together as I would wait for it and was told it would take until late afternoon. I told them I would be back after work to pick it up. Imagine my shock and dismay when I went back in that afternoon and was presented with a $3,700 plus invoice! As a woman on her own, money like that is hard to find! The gentleman I spoke with said he had had NO idea that any work had been done on my car but that the work had been done on Friday. So, my question is... why did he tell me TWICE when I first went in that NOTHING had been done to it? I just can't believe that that much work had been done to it and no one knew about it? And not only that, but the invoice showed that they had installed one of the highest priced parts listed onto the car - a catalytic converter. I feel like I was "sabotaged". I did not have that kind of money with me, but they did let me take my car home. I later obtained the $3,700 plus and paid the invoice in full simply because I just wanted everything to be over and put behind me, but I can tell you... this is one bad experience I will never forget and will certainly never set foot in Coyle Chevrolet again!

I was led to believe in their advertising that I was able to buy my car for a reduced price. Then after driving 3 hours found out that the only way they would honor that price was if I traded in a mustang. The price they advertised did not have a star beside it suggesting their were special conditions. This was a difference of around $2,000.00 dollars. When we informed the salesman that this was no right his response was that they all did it and they would be at a disadvantage if they did no also. I believe this is false advertising and we have copies of the ads

I have had service done at Coyle Chevrolet in Clarksville, IN a few times and each time it’s taken a while to get service. I understand it’s a busy dealership etc. My most recent visit for service has be very upset. I made an appointment one week ago for today Saturday September 29. I did that because I know making an appointment would save my time slot and hopefully go fairly quickly. I arrived at 9:55 with my appointment being at 10. I asked the gentleman in service how long he thought he said about an hour (my service was an oil change and to check a slow leak in one of my tires) it’s been 3 hours and it’s still not ready. I’m not one to normally complain about service at places but what is the point of having an appointment if I’ve waited 3 hours. I understand things don’t always go as planned but this just really makes me unhappy. I will continue doing business at my other GM dealership from now on. Please relay this to management.

Cus***er service attitude is totally different from before and after buying a car. My car was delivered without paper work, the delivery person had a w***g address..... then I asked for issues by phone call, online chat and email, and text message over a hundred times, however, NO ONE made response. I still love Nissan, but the cus***er service is AWFUL !!Business (as entered)Coyle Nissan1400 Leisure WayClarksvilleIN, 47129

If you’re looking for customer service, look else where. I’ve been a customer for years and the last two times I have needed service from Coyle I was highly dissatisfied. Sunday I noticed my check engine light was on so, I called Tuesday afternoon and left a detailed message for the service department like the voicemail asked. Wednesday I tried calling two additional times. (Once I spoke with an office staff member who transferred me to the service department, again getting voicemail (did not leave additional messages)). After no response I called another local Chevy dealership. They were able to get in me and taken care of same day. Needless to say, is it Friday evening and my car is fixed and I still have yet to receive a call from Coyle. I will NEVER use this company again.

Took our truck in to get a couple of issues fixed before the GM bumper-to-bumper warranty ran out. They refused to cover anything under warranty and charged high prices. Also took 2 days for a job that should have took a few hours. Avoid

On 12/20/2017 my wife and I purchased a used 2017 Impala from Coyle. Thinking that we had the necessary paperwork to license it, we went to the Indiana BMV. We found out that we didn't have the necessary paperwork. Called Coyle and they said the paperwork would be sent shortly. It took a MONTH, and all we got was a letter saying we could now license it. Can't wait to see what they say at the BMV.

My truck had an AFM malfunction (a known issues with the year, make and model of my truck) after having it towed into the dealership for my warrenty to cover I was informed by a very rude woman who works in the office that this looks like a result of “neglect” (not a chance with my vehicles, I pay way too much to not take care of my stuff) once going back and forth a few days I was informed that it would indeed be covered by my warrenty (that I paid for when I bought the truck) after getting my truck back a few days later it still wasn’t running right, it would randomly just die l, the oil gauge bounces back and forth and the engine feels like it gets stuck when accelerating, chipped paint on my driver and passenger side doors and fender and oil and other liquids spilled all over my engine and loose bolts. I live 16 miles from the dealership and by the time I got home it was a quart low on oil. When I called the dealership the next morning I was told it was fixed correctly but to bring it back in to look at again. Every one I came in contact with was very nasty, the shop manager, a lady who work a in the shop office and the general manager. Once I returned back to the dealership I was advised there was no issues with my truck but they would look at it again anyway. Once they said it was fixed, yet again, I came to pick it up again with the same issues. I was set to go out of town for the Christmas holiday, a 1000 mike drive, and was assured my truck would be fine to take. I decided I didn’t trust to take it, in fear I wouldn’t break down in the cold with my *** and 2 small children so we opted for another household vehicle. My truck still has the same issues and I’m hesitate to return to the dealership to try to have fixed again in fear of a worse outcome. I wasn’t informed by my warrenty company that this isbthe ony place I can take within 100 mile radius so I have no option, unfortunately. Had I known when buying this truck there would be so many issues with customer services I would have NEVER made this purchase.

I want to start off by saying that my husband and I have bought ll of our vehicles from here. We have never had a problem until this year.
8 months ago I purchased a used 2014 Dodge Charger. I was told it had no wrecks and was taken care of and carafe stated that as well. I was very excited. However after I bought it it was one thing after another with the car. It was 7 months later when it overheated and would not start. The fan was hanging by 1 screw and I was fed up at this point. I bought the extended warranty and the feel in the shop said it would not cover a water pump and so on. I had a professional look at and they said it has been wrecked and anyone who knows cars can tell it. I was livid. I contacted the store and spoke with a manager who said he spoke to someone above him and they confirmed I could reselect and get something else. Thanks for approving that. However it got worse. I came in to the store upset that I was already missing work and the first sales guy I deal with talks more about himself and his personal life than anything. I am pushed into only looking at one car that I repeatedly said I did not like. I was placed in a vehicle I loved and was told I could not get it after test driving it. I continued to get the crappy service into the next day. At this point the sales guy lost my tax papers with all of my information on them such as social security numbers. I then deal with another guy who tried to help but had no clue what he was doing. I ended with a awesome guy named Travis who tried helping me but at this point I am told I am doing a trade in and not a reselect. I am continuously pushed into the same car from day 1 which was a malibu. I DO NOT WANT IT, I kept saying it. So anyways it got down to where I would be stuff paying over 1,000 out of pocket for my Charger to be fixed or get a tiny Buick Encore. The Charger was at risk for more issues. I settled for the Buick. After all the paperwork was done I am told the negative Equity from the Charger was transferred to my new car. This made my blood boil as I needed permission to do a trade in?? Really? I screwed my credit score up for this? Never in my life will I ever shop at this place again. They call about proof of address but I never have time to g in all I do is work. Why should I cater to them when they basically ripped me off? This was the worst experience ever in my life. I am stuck with a vehicle I hate, my credit score is down, my monthly payments are up and all for what? Because I was lied too about my car.
Thanks but no thanks, please know you lost not 1 but several sales going forward. My daughters new car will not b bought from there nor will my sons. We had planned to buy a truck next summer and we will go elsewhere.