Cox Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] As we discussed, I would like to reject Cox Comm response and I consider the case unsatisfactory resolvedThank you for your help and supportRegards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12468537, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10880282, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did call this person,,the day I received this response, I called twice,,and I left an extended voicemail, her message stated she would respond within hours;however, I have not heard one word from her, I did call twice again today, and left another extended message about my extreme dissapointment that there is a continuance of zero follow through,,even after filing my Revdex.com complaint,,and yet again no response from cox cable other than this emailI feel as though I am still just getting passed off,,and no resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]

Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the rate of your service I have conducted a thorough review of your account and have determined the following: Our records show that you added Cox phone service on July 7, At that time, your monthly recurring rate was approximately $(not including taxes and fees) In reviewing your account, it appears that you made long distance calls which added charges to your monthly rate Our records also show that on September 13, 2015, you added the Sports and Information pack to your cable service This increased your monthly recurring rate by $ As a good faith gesture, I have issued a credit for the installation fee billed to your account However, we must respectfully deny your request for 2-years free service and/or reimbursement of payments made I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]

Dear Revdex.com: Cox Communications responds to Revdex.com case # [redacted] We have reviewed the customer's bill in detail with them, made a payment arrangement and provided credit for services to satisfy the overall issues concerning the non-payment, bill and re-rates issue with direct dialed calls that had been madeIn addition, our customer has advised our supervisor that these several resolutions have met their satisfaction Our customer has our supervisors contact information in the event that they have any further questions or concerns pertaining to this matterOur apology that we did not update your office sooner Thank you, The Executive Customer Resolution team %

Dear Ms [redacted] , Let me begin by thanking you for allowing Cox the opportunity to serve you communication needs On behalf of Cox, I would like to apologize for the inconvenience we caused you while attempting to resolve your service concern As a result of your experience, I have applied a one-month service credit to your account This adjustment will reflect on your next billing statement Again, we would like to apologize for your experience I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Office of the General Manager Cox Communications, California [redacted]

Dear Revdex.com: Cox Communications responds to Revdex.com complaint number [redacted] One of our technical support supervisors is contacting our customer to ensure the overall swith the cable card is correct and to help answer any questions that may have been relayed improperly regarding proper cable card sand equipment Our technical supervisor left their direct contact information in order to work individually with this customer in order to assist and resolve this matter Thank you, The Customer Experience team

Dear Revdex.com, "Calibri","sans-serif Cox Communications is responding to the complaint filed with your office on 7/6/and assigned the complaint ID of [redacted] We reviewed the outbound sales call that was made to our customer on 7/3/2015, for accuracyThe agent who handled the call presented the offer for a discounted rate for the Preferred internet service to our customer with modem rental and free installationOur customer asked for how long and the agent responded that the rate would be good for one year After the installation date was set the agent provided a recap of the transaction including scheduled install date, pricing, and length of termOur customer agreed to the terms of the offer We have discussed this information with our customer who has declined a new new promotional offer that would discount the retail rate of the preferred internet service for year and decided to discontinue services with Cox CommunicationsHe has been made aware that the rental modem must be returned to Cox to avoid any charges Respectfully submitted, Cox Communications Executive Resolution Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see attachment for response Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, Can you please ask Cox to send me a bill for the new amount of $? Cox just sent me a bill for $and when I call them, they say they don't know anything about this Revdex.com disputePlease advise what to doThank you Regards, [redacted]

I can not accept the response to resolve the complaintThe response doesn't provide a resolution to the problemIn order for me to accept the response it would have to include the following issues: Receivers (HD Receivers is the agreement) Essential TV (The channel line up of Essential TV) Billing Errors fixed Never Provided Service Ordered (Starter Package providedI didnt want that package, why should I be charged the Essential rate) I do appreciate your cooperation in the attempt to resolve my complaint, but, you have only offered me 1/of a resolutionI still haven't been provided the Essential TV channels and unable to exchange the digital receivers for HD receivers Revdex.com: have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

January 13, We want to thank our customer for taking time from her busy schedule to bring her account issue to our attention The complaint that she filed was sent to our attention for research and resolution We are sorry to hear that our customer felt that she had no other recourse than to contact the Revdex.com to get her concern resolved We apologize for the poor customer experience that he encountered Hello Consumer, Thank you for affording us the opportunity to serve youWe have reviewed your complaint and account The Franchise Fee is charged to all customersI understand it is listed under TV Fees but it applies to all of our customers Municipal Franchise Fee: The municipal franchise fee is also often referred to as a "right-of-way" feeIt is a monthly charge imposed by local jurisdictions on companies, and passed along to customers to help recover the costs associated with using the public right of way, including installation of underground conduit, outside telephone wires, and telephone polesThis fee varies by city and county For more detailed information about the taxes and fees for your cox Services please visit http://www.cox.com/residential/support/billing-and-account/article.cox?articleId...⇄ [redacted] Please allow me to reassure you that we have addressed all of your concerns Please accept our apology for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account [redacted] Executive Relations ###-###-####

Dear [redacted] , Again, we apologize if you were not informed that you were taking advantage of a promotion that has now expired You may contact our retention team to determine if you are eligible for any additional discounts You may also contact me directly with any additional questions Respectfully, [redacted] Office of the General Manager Cox Communications, California ###-###-####

Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the equipment balance on your former account As a good faith gesture, I have removed the outstanding equipment and your account will be credited during our nightly processing Please accept our apologies for any inconvenience we have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####

Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox Home Security experience I would like to extend an apology to you on behalf of Cox in regards to the unresolved issues you have outlined in your complaint In reviewing your account, it appears you spoke with a Supervisor today and we have a trouble call scheduled for tomorrow to resolve your technical issues I personally have requested that we conduct a thorough billing review of your account to confirm that all charges are accurate Please note, we did receive a returned payment in the amount of $1, which has affected your account balance Mr [redacted] , you should receive a follow up call within 48-hours If this does not occur, when its convenient for you, please contact me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####

Complaint: [redacted] I am rejecting this response because: While the issue has finally been resolved thanks to a senior tech who knew what he was doingI still paid for 18months of 100mpb internet and received less than half of thatWhile I have received some small creditsI would like to at least receive three more months of credit on the accountThat is less than one third of the money paid out without getting the product Sincerely, [redacted] ***

We are sorry to hear that our customer does not accept our resolution Our position regarding our customers concerns has not changed We acknowledge that our customer works and that there a missed appointment by our field service team Our technician and field service supervisor both confirm that those wires were located at the entry way of the attic door and that they did not have to go into the attic to make repairs The alarm manual does not have any contact information of someone to contact to make repairs to alarm We thank our customer for bringing their concerns to our attention and for being a Valued Cox customer Sincerely Cox Communications Executive Escalations Team SE

There's a reason Cox Communications is one of the most hated companies in AmericaThey extort their customer base with bogus fees, careless customer service, and extremely poor connection speeds and they have THRIVED while doing itLet's hope Google Fiber comes to San Diego and puts Cox Communications in check with some healthy and crucial competitionDon't make the mistake of doing business with Cox