Cox Communications

Dear Mr***,
Thank you for allowing Cox the
opportunity to serve your communication needs. We are in receipt of your complaint letter outlining your recent experience in ***sferring your Cox service. I would like to apologize on behalf of Cox for the multiple failures that occurred during this time. We understand the inconvenience and frustration caused and again we apologize
I have shared your concerns with the organizations with in Cox that are responsible for ensuring that our customers are handled professionally as well as efficiently. As a result of your experience, I have issued 1-month service credit to your account. This credit will reflect on your next billing statement
Again, please accept our apologies for any inconvenience we have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox service
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Cox made attempts to reach Marion C*** in receipt of this complaint; however, we did not have the opportunity to speak with MrC***Should he wish to discuss this matter further, he can reach a Cox representative by calling 1.844.261.1300.Tell us why here

Dear Ms***,
Let me begin by thanking you for allowing Cox
the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent install. I have reviewed your account and have determined the following:
Our records do not show that we have an active campaign offer of $for the level of service you subscribe to. Cox does offer an Economy bundle for $that includes the following:
Starter TV $
TV Economy $
Movie PAK $
Essential Internet $
Line FL Phone $
Discounts of $
In reviewing your account, it appears that you have added services outside of the above referenced bundle such as DVR, a higher tier of internet as well as Expanded cable. Based on this information, Cox is accurately billing you for the services that you subscribe to
I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Office of the General Manager
Cox Communications, California
***

Dear Revdex.com,
"line-height: normal; margin: 0in 0in 0pt;" class="MsoNormal">Cox Communications is responding to the complaint filed with your office on March 14, assigned the ID of ***
After multiple attempts by both phone and email we have not been able to make contact with this customer to address their unique situation. We do believe that there are suitable resolution options available to offer the customer. However, prior to proceeding with this matter we wish to review and discuss all options available with the customer We have assigned this matter to a specialist who will work with the customer and clarify any miscommunication that may have taken place. We look forward to concluding this matter with mutually acceptable results
Sincerely,
Cox Executive Customer Resolution Team

Dear Mr***
Let me begin by thanking you for allowing Cox
the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com and would like to respond accordingly:
Our records show that on March 4, Ms*** *** contacted our technical support team to report issues with the internet speed. At that time, she was informed that the modem assigned to your account needed to be updated. The modem was originally assigned to the account on July 9, and to date has not been replaced. In order to take advantage of the speeds that are offered by Cox, we recommend that you upgrade your modem.
If you are still experiencing service issues after you have upgraded your modem, we can arrange to have a technician come out to your home to check the signal levels. Our records show that the last time a technician was out to your home was on August 17,
Mr*** we apologize if you feel that the level of service you subscribe to does not meet your expectations. However, we are confident that upgrading your modem would increase the speeds that you are experiencing
I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Office of the General Manager
Cox Communications, ***
***

Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to provide your communication needs. I have reviewed your account and have determined the following:
Our records show that you have contacted our customer service team to dispute the rate of
your bundle package. You have been advised that we need a copy of the promotional offer you are requesting as we do not have a record of sending such offers to our customers. Once you are able to provide us with the promotional code listed on your advertisement, we will adjust your account accordingly
I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am-4:00pm Monday through Friday
Respectfully,
*** ** ***
Office of the General Manager
Cox Communications***
***

May 27,
*** ***
We want to thank you for taking time from your busy schedule to bring your account issue to our attention. The complaint that you filed was sent to our attention for research and resolution. We are sorry to hear that you felt
that you had no other recourse than to contact Revdex.com to have your concern resolved. We apologize for the poor customer experience that was encountered
I have attempted to contact you via phoneI left messages for you at ###-###-####Please reach out to me via email or phoneI am looking forward to working with you to resolve your complaintThank you for affording us the opportunity to serve you
Please accept our apology for any inconvenience this may have caused you.
*** ***
Executive Relations
###-###-####

Dear *** ***,
Roman" size="3"> Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers
First and foremost I would like to take this opportunity to truly apologize for your recent experiences with Cox. I have reviewed your two accounts *** and *** and will take the necessary steps to address your issues and concerns to the various teams/representatives you dealt with.
On your complaint you have stated you wrote a letter to Cox and mailed it to the *** *** *** location. Customer letters are generally forwarded to my department and unfortunately we never received your letter. I truly apologize. Would you be so kind to mail your letter directly to me at the following address?
*** ***
*** *** ***
*** *** ***
*** *** ** ***
Our records show that account *** was disconnected on April 6, and I want to assure you the account was never re-activated. Account *** was disconnected on July 19, per your request. A refund check of $was issued to you on August 11, 2016. Please allow to weeks to receive the refund check
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday
Best Regards,
COX --------------------------------------------------------------------------------...⇄ *** *** ** *** *** ***
*** *** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** ***
Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.you wrote me ONLY on Jul 6, and on Jul 27, Thank you for your help to resolve my issue, I can see that COX is giving me a credit of $but its not applied yet to my accountI still need to pay the full service to themCox said that they gave me a credit but when I log to my account all I see its a new invoice of $!!
still experiencing internet low speed
Regards,
*** ***

Dear Mr*** and Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs,. We are in receipt of your complaint letter filed with the Revdex.com in regards to your contracted rates
In reviewing your account, it appears that you
spoke with our Customer Service representative *** on yesterday, January 8, 2015. *** was able to issue the necessary adjustments to resolve your billing concern
Mr*** and Ms***, please accept our apologies for any inconvenience we may have caused you. I have shared your experience with the necessary organizations within Cox to ensure our customers are provided with accurate information
Please contact me directly with any additional questions and/or concerns regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

December 17,
We want to thank our customer for taking time from her busy schedule to bring her account issue to our attention. The complaint that she filed was sent to our attention for research and resolution. We are sorry to hear
that our customer felt that she had no other recourse than to contact the Revdex.com to get her concern resolved. We apologize for the poor customer experience that he encountered
Hello Consumer,
Thank you for affording us the opportunity to serve youWe have reviewed your complaint and account
During your service with us you had problems with your internet serviceI see that you called numerous tme to have the problem resolvedI am saddened that we couldn’t resolve this matter before you disconnected your servicesAs a good faith effort I will zero out the current balance which includes the early termination fee
Please allow me to reassure you that we have addressed all of your concerns
Please accept our apology for any inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account
*** ***
Executive Relations
###-###-####

Dear Revdex.com,
"">
Cox communications is responding to the complaint filed with your office on 7/16/and assigned the ID of ***.
In an effort to address the situation brought to our ***ention by our customer a lead technician was deployed to the area to check signal levels and equipment in the area. It was discovered that there were signal issues in the area and the m***er was then escalated to our Plant Maintenance team to correct. Since then the issue has been addressed and we continue to monitor the area.
We apologize that the m***er has taken this long to address but are confident that the work done recently in the area will contribute to a better service experience for our customer. The Executive Customer Resolution Specialist assigned to this account has placed calls to discuss our customer’s additional concerns, including service credits, and await a return call to speak with our customer at their earliest convenience.
Sincerely,
Cox Communications Executive Resolution Team

Dear Revdex.com:
Cox Communications responds to Revdex.com Case# ***
Upon receipt of Revdex.com's information, Cox Communications Customer Relations team reached out to our customer on 2.27.14 to review their discount package . Our Customer Relations
supervisor reviewed all options and what had been discussed on the monitored call when the customer's sale had been processed in November of The customer was offered a new package to which the customer accepted and the option of adding a Price Lock Gurantee
This matter has been addressed and our customer has a contact number if any further concernsWe appreciate our customer's patronage
Thank you,
The Customer Experience Team

We are sorry to hear that our customer has concerns regarding their damage claimUpon receipt of our customers concerns we reviewed our customers account and found that our vendor partners reached out to our customer regarding their damage claim on February 27, 2017. Our Contractor
Leadership team states that upon arrival the technician was invited into the home by our customer. The technician observed the customers television on the floor and turned off. The technician proceeded to unplug the tuning adapter and plugged in his meter to view signals. Technician then proceeded to go outside and make phone call to his supervisor about his findings as well as the position of the television. After finishing the call the technician noted that he proceeded back into the home where the technician began to accuse him of breaking the television although he never touched it. We are unable to justify approving our customer’s damage claim at this time. We thank our customer for bringing their concerns to our attention and apologize for any inconvenience Sincerely Executive Escalations SE Cox Communications Tell us why here

When we signed up for the cable service, we were told we would receive a $visa gift card
We called back and spent minutes with the rep who signed us up for the gift card, and said after months of billing we would receive the card
After months of billing, we did not receive the card, and called to see what happened
The rep told us we were never eligible for the $gift card, and that Cox would not provide it, and instead offered a $credit Even though to entice us to buy the service, we were promised the $gift card by the original rep selling us the cable service
When the rep came to set up our cable box he told us if we ever want the cable boxes switched it was no problem and there would be no fee associated, and all we had to do was call Cox
Then when we called to switch the cable box to another room, they said there was a $fee
We have examples of Cox instructing their employees to do a Bait and Switch, which is unfair adverti

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My bill is not corrected as promised and it appears cox is trying to charge me for a year old voice modem that is currently selling for brand new on ebayIt took cox years to tell me I had not returned the voice modem It took days for me to find itThere was no serial number on it so I had no way to tell if Cox ever issued me a modem with the serial number they said was attached to my accountIts the same exact model voice modem, and I could not have possibly got it anywhere else except from coxSo if cox is going to insist on charging me for the unreturned modem after I returned their modem without a serial number (because it had none) then this matter is most definitely not resolved
Regards,
*** ***

Dear Mrand Mrs***,
Let me begin by thanking you for
allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your recent transfer of service. I have conducted a thorough review of your account and have determined the following
Our records show that on June 21, you transferred your Cox services to your new location. At the time of transfer, you had an account balance of $at your former address. This balance was moved to your current account
You state in your complaint letter that Cox representative agreed to credit you the install fees of $60. I show this amount was credited to your account on June 26, and posted on your July billing statement.
Although we have no record of a Cox representative agreeing to credit your first billing statement, as a good faith gesture, I have applied a service credit of $to your account. This adjustment will reflect on your next billing statement
Mrand Mrs***, please accept our apologies for any inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Office of the General Manager
Cox Communications, California
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WE ARE SORRY TO HEAR THAT OUR CUSTOMER HAS EXPERIENCED ISSUES WITH HIS SERVICES. UPON RECEIPT OF OUR CUSTOMERS CONCERNS OUR EXECUTIVE ESCALATIONS TEAM REACHED OUT TO OUR CUSTOMER WHO STATES THE SERVICES ARE WORKING AT THIS TIME. WE GAVE OUR
CUSTOMER THEIR EXECUTIVE ESCALATIONS TEAM MEMBERS DIRECT CONTACT INFORMATION IN CASE HE EXPERIENCES ANY ISSUES HE CAN REACH US DIRECTLY. WE HAVE ALSO ISSUED OUR CUSTOMER AN ADJUSTMENT IN THE AMOUNT OF $DUE TO OUR CUSTOMER?S SERVICES NOT WORKING. WE THANK OUR CUSTOMER FOR BRINGING THEIR CONCERNS TO OUR ATTENTION, AND APOLOGIZE FOR ANY INCONVENIENCE THEIR ISSUE CAUSED. SINCERELY COX COMMUNICATIONS

Dear Mr***,
Let me begin by thanking you for allowing Cox
the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your recent order. I have reviewed your account and have determined the following:
Our records indicate that when you placed your order on July 26, the online promotional rate that you reference in your complaint letter was not available. However, since the rate was advertised within your first billing cycle, we will adjust your account accordingly. Unfortunately, we will not be able to modify the monthly recurring rate therefore, a lump sum credit of $has been applied to your account
Please accept our apologies for any inconvenience this may have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Office of the General Manager
Cox Communications., California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11899510, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***