Cox Business

To: Revdex.com:From: *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information sent to me entitled “Message From Business” is misrepresentative of my complaint regarding Cox and the facts as they relate to my complaintI am disappointed in the way the Revdex.com has handled this matterAll of the information requested from me was provided to Cox, and the messages left that are in question were longer than four secondsAnything that Cox asked me was provided to themHowever, they asked me to supply the same information againI would not impose on my client by asking for the same information a second timeCox wasted my valuable time on this issue, and provided no solution
Regards,
*** ***

Dear Mr***,
Thank you for allowing Cox the opportunity to provide you with your business services. We are in receipt of your complaint letter filed with the Revdex.com outlining your experience with your Cox business contract
After receiving the attached RevDex.com complaint, we contacted you on August 5, to advise you we were reviewing your contract and would contact you directly with options.
Our contract administrator left you a message on August 12, and we have yet to receive a return call from you. At your convenience, please return the call to our contract administrator so that we can resolve your billing/contract concerns
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

To: Revdex.com:
From: *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe information sent to me entitled “Message From Business” is misrepresentative of my complaint regarding Cox and the facts as they relate to my complaintI am disappointed in the way the Revdex.com has handled this matterAll of the information requested from me was provided to Cox, and the messages left that are in question were longer than four secondsAnything that Cox asked me was provided to themHowever, they asked me to supply the same information againI would not impose on my client by asking for the same information a second timeCox wasted my valuable time on this issue, and provided no solution
Regards,
*** ***

Dear ***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers Our records show that you have the Cox Service Protection Plan and are paying for the extra service each monthTherefore, we are unsure on what you mean by you are “red flagged” from technical support. We apologize that you feel that Cox is refraining our technicians to go to your residence. In the event this issue arises, in the future, please contact our Team directly so we can ensure that we send a technician to your residence and ensure we resolve any technical issues. We can be reached at Best Regards, COX - California --------------------------------------------------------------------------------...⇄ Executive Escalations Federal Blvd San Diego CA Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The ( FACT ) that I was told again by a Supervisor on there last visit 09/18/, THAT I WAS RED FLAGED , I pay for Tec support and it is an extra charge , that I pay cox cable , yet they telling me that they won't come back , even as the problem persist , as in mater of fact another resident of this mobile home park for ( seniors ) is having the exact problems , they started about the same time as mine , COX CABLE IS IN BREACH OF CONTRACT , FAILUARE TO PROVIDE SERVICES ,

We want to thank *** *** for taking the time to file his concern. In receipt of this complaint, Cox spoke with *** *** on July 1, 2016 to review his request to have residential services in a commercially zoned areaCox explained that we do not provide residential
services in a commercially zoned area. Based on MrDobraskis request for further information Cox submited a serviceability request to our construction team for further review. Cox advised this request can take 7-business days. On Friday, July 08, *** *** called Cox and left a message with our Executive escalations representative stating that he would not be moving and he would no longer need to pursue the need to have residential services at the business location. *** *** would continue with the Cox business account currently established with Cox. A follow up call was made to *** *** on Monday, July 11, to confirm that his complaint needed no further follow up to purse residential services for the location and *** *** agreed. Cox advised that we would complete the injury with the our construction team to complete the request and update him with the findings. We hope this helps to explain and resolve this matter. We sincerely apologize for any inconvenience caused. Thank you. *** ***
*** *** * *** ***

Thank you for this additional information MsLattner.
After further review of your account, we do not have record of any equipment being returned on your account. Based on this information and our original review, we must reiterate our position in regards to the account balance being valid
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Mr***,
Thank you for your email. Please contact our technical support team to report your service concerns. Your last complaint letter to the Revdex.com was October and we considered your service issues resolved. If the issues have resurfaced, please contact technical support at ###-###-#### and allow them the opportunity to serve you
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

I HAVE BEEN HAVE INTERNET PROBLEMS , WITH MY SERVICE FOR SERVERAL MONTH,S , COX TEC HAVE BEEN HERE REPLACEING THE MODEM TIMES , THEY HAVE REPLACE THE MAIN LINE GOING FROM THE MAIN BOX OUTSIDE TO THE MODEM , THEY WHERE ALL BAD , THE MAIN LINE WAS REPLACED ON 08/25/,THEY HAVE UPGADED MY SERVICE CHARGING ME MORE AND GETTING SUB STANDARD SERVICE , THE INTERNET LOG OUT AND BACK IN , AND AT IT,S WORSE LOGS ME OUT COMEPLETELY ,THE COX TEC , COME HERE EVERY WEEK ,SERVICE GOT WORSE , THE MAIN REASON FOR MY COMPLAINT , THE SERVICE TEC ,SOMEHOW TRYS TO CONVICE ME THAT THERE IS NOTHING WRONG WITH THE INTERNET AND THAT IT WAS MY COMPUTER , I TOLD HIM NO , BECAUSE MY OTHER DEVICE DOES THE SAME THING , SO THE COX TEC , PULLS OUT HIS PHONE AND SHOWS ME THAT THE WIRELESS IS WORKING AND IS NOT LOGING IN AND OUT ,,,,,WHAT REALLY AGRAVTES ME IS THAT ( I NEVER GAVE HIM THE PASSWORD ) TO MY WIRELESS , SO WHAT HE WAS TRYING TO PROVE , HE MENTIONS TO ME YOU SEE I PROVED IT TO YOU

Customer has been working with a dedicated rep who has been working to resolve this issueWaiting for confirmation on Monday the 8th to see if the customer has found issues on their network or firewall that could have been a contributor to this issue as wellOnce we have confirmation of resolution
we will determine next action

my business has been approved for mass mailing with customers mid last yearjust recently (1/2/18) Cox stopped this option for me stating this is not approvedMy computer specialist has once again spent hrson the phone (which last time cost me close to $1000) to talk over & over again with Cox Cox technicalDuring this discussion Cox stated they have no records of this approvalMy computer specialist has detailed notes & an email granting approval & solving the issues that were of concern to CoxHe has had to send over these notes to the Cox technical team today & they seemed surprised to see these commentsAt this point I am without any ability to send ANY emails (I can receive) & my business is being severely impactedLast time this happened we spent about week trying to solve this situation with numerous Cox technicians of which none of them seemed to "see the notes" from the pervious conversationsWE ARE GOING THRU THE SAME ISSUES - WHY CAN'T I HAVE

Dear Ms***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your recent order of services
In order to better assist you,
can you please email or fax me a copy of the written quote you reference in your complaint letter? My email address is: *** or you can fax it to my attention: ###-###-####
Once received, I will review and follow up with you directly.
Respectfully,
*** ** ***
Office of the General Manager
Executive Offices of Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** ***,
Thank you for allowing Cox
the opportunity to serve your business needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent attempt to transfer your service. I have conducted a thorough review of your account and have determined the following:
Our records show that while processing your request, we failed to align the transfer of your PRI and toll free number on the same date. As a result of this error, there was an interruption in service. You are
Cox does have processes in place to ensure these types of transfers are completed seamlessly. However, in this instance we have clearly failed this process. Ms***, on behalf of Cox and the business service team, we apologize for the delay in resolving your issue as well as the inconvenience caused to you and your organization. I can assure you that the appropriate coaching has been done to ensure this error does not occur again
As a result of your experience, Cox would like to extend to you the option of cancelling your service contract without penalty. Please contact me directly if you would like to take advantage of this offer
Best Regards,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Since changing my office phones to Cox Communications, I have had nothing but service issues and outagesLast week I had severely interrupted phone service last week and no phones todayI can also document dates where I also had phone outagesThese outages have greatly damaged my business, I now have negative complaints on social media as clients ere not able to reach my office and I have lost a lot of business as my clients were unable to get a call through to the officeMany dayswe had no idea the phones weren't working until we realized there were no incoming callsThis has greatly damaged my business

Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. I would like to apologize for the delay in responding to your voicemail messages. I did make a couple attempts to reach you but were unsuccessful.
I have contacted our
third party vendor to check the status of your $gift cards and they have no record of sending these out to you. As a result, I have credited the balance of your account in the amount of $255.95. This credit will reflect on your next billing statement
Again, please forgive me for the delay in resolving your concern. I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to the drop servicing your home. I would first like to apologize for the delay
in responding to your concern
Our records show that we have a technician scheduled for today, October 29, between 10am and 12pm to address the possible hazard. We would like to thank you for your persistence and assure you that it will be resolved today
Again, please accept our apology for the delay in responding to your concern. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####

I have been a forced customer of this company for years - the only cable television provider in Irvine In an attempt to save money, I bundled my telephone, internet and television to the tune of about $200/mo for the very basic of services
For several years, things seemed to work fine Within the last 4, their services and customer service have been horribleI began having nothing but problems with their digital phone service It consistently cut in and out on EVERY phone call service techs sent out and no resolution so it was the first to go - I cancelled and went back to a traditional phone line through AT&T Next was the cable - similar to their phone service, their cable cut in and out, the DVR wouldn't record or recorded without sound Again, multiple calls and appointments, switching out DVR boxes and no resolutionIt was then that I decided to cut the cord
Up to this point, I'd had no issues with my internet service but within a few months my "up to 15Mbsp download speeds" plan took a dive and I began receiving - if I was lucky As one person with devices, this should, and had been totally adequate to surf the internet and stream video - that is, until I cut all my other services off with them Again, several calls where all equipment was verified to be working but was told I needed to switch out my modem Decided to buy my own Cox approved modem and immediately after installation, speeds doubled Within an hour, they were back down to Again I called customer service and they told me that although it was on their approved list, it wasn't the best choice They then tried to tell me I needed to upgrade my service since it provides optimal speeds...oh yeah, that will be $more/mo
Since they began tiering their internet, I have no doubt that they cap the speeds in an effort to force their customers to pay more for adequate internet service My own modem doubled the speed briefly before they again were able to ensure my service was garbage
I have nothing good to say about Cox Communications and their questionable business practices

Our company has an existing phone system contract with Cox Business that was installed on August 3, As of today, we have been encountering many issues which include dropping calls, calls not being transferred correctlyWe have been contacting Cox Business to solve this issue but no one has been able to give us an accurate response as to whats happening and how it can be solved