Coverall Cleaning Concepts

In regards to Mr [redacted] original offer on ebay, unfortunately it was not accepted due to the offer price being to lowUnfortunately while Mr [redacted] was negotiating the deal, someone came in and paid cash for the truckWe have a first come first serve policyThere was no deposit left on the vehicle, therefor it was sold to the customer on site with cash in handIf we get a similar vehicle on trade, we would be more than happy to assist him with a purchase

This deal dates back to December of The customer did not trade the leased vehicle to us so the charges are between him and Ford CreditThe dealership does not assume responsibility for remaining payments or damages as that is a lease agreement between the leasing company and the customerThe dealership is in no way attached to the deal other than being the one who completed the paperwork and delivered the vehicleFord credit does allow a lease to be turned in early if the replacement is a new Ford vehicle and it is financed or leased through Ford CreditAs the vehicle purchased was pre-owned the financing would not be run through Ford Credit because their retail used vehicle rates are not competitive with the marketHad we traded for the vehicle we would have assumed the buy-out amount and made the payoff to the lender, but again the vehicle was turned in and not tradedThe charges from Ford Credit to the customer as well as the impact to his bureau for not satisfying the terms of his obligation are between the customer, the lender and the credit bureauBased on the above Kings Ford has no responsibility to reimburse monies and since we are not a party to the previous lease transaction we have no obligation or ability to change the bureau

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a
close, we would like to know your view on the matter.]The seller is lying as they never responded to my offer, then last week end I see they changed the price, so when I called Monday amI negotiated a price with the salesperson (***) he drove the truck said it was fine and we agreed per his mamt that the $5,was acceptedI said fine I am ready to pay for it, *** said he would call me right backHe never did so I called back some three hours later and was told that it was sold but it is still on Ebay with a higher price and still in stock so that was a lieThe company misrepresented an item for sale,lied to jack up the price,lied and told me after I was the only one buying that it was soldIt is still for sale as of right now so they are all a bunch of liars!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The $33,is based on a price of vehicle of $30,(exactly
$more than the price negotiated with the handshake with your
salesman), $doc fee, $title fee, $registration fee
PLUS the 7% sales tax of $2,that I told your salesman I would
take care of at the DMV.$30,+ $+$+$=
$30,452.00. $30,- $rebate = $29,952.00. You received a
check in the amount of $28,from my bank on 4/and a $2,
personal check from me

The facts of this deal are as followsVehicle MSRP $33,715.00, Vehicle invoice $31,685.52, Dealer holdback $987.00, Invoice less holdback $30,698.52, Selling price to customer $30,674.00, Dealer profit MINUS $24.52, Rebate was deducted from deal of $500.00, Amount to finance $30,selling
price plus $Documentary fee plus State tax $2,plus Title fee $plus Registration fee $These amounts equal $33,117.18, deduct the rebate $equals $32,Amount from lender $30,AMOUNT OF DOWN PAYMENT DUE FROM CUSTOMER $2,Kings Ford will not waive the down paymentKings Ford will not refund a rebate already given to the customerKings Ford does not owe the customer any moniesKings Ford is due $2,This is not a case of misunderstanding, this is not a case of being naïve, this was not done on a handshake, it was done with contracts and signatures, there was no deception, nothing was unethical, we lost money selling the car$30,has not been paid for the carWe are $2,away from that amount

[redacted] called us on 10/15/2015 and advised us that she had been in an accident
and wanted us to repair her vehicle. She is a repeat customer and did not know
if she was going to pay for the repairs herself or put in a claim with her
insurance company which is [redacted]. That same...

afternoon [redacted] brought
her vehicle in and advised us that she would be calling [redacted] to report
the claim and wanted to leave the vehicle for repair. The damage that the
customer showed us and reported to [redacted] Insurance was on the rear of
the vehicle.  Once
the vehicle came into the shop to be repaired we noticed a hole in the roof of
the vehicle. We called the customer and the customer advised us that they were
unaware of any damage to the roof of the
vehicle and thought that it could have happened on our lot. We reviewed the
security camera footage and saw that the hole was in the roof when the vehicle
was dropped off on 10/15/15. We
called the customer and [redacted] Insurance. The customer said that the damage
to the roof was not part of the damage that happened to the rear of the vehicle
and decided to open another claim with [redacted] to repair the roof. As far as the
time frame for fixing the [redacted], the original repair for the
rear of the vehicle was complete on 10/21/15. We received the new
claim information from [redacted] on 10/27/15. We ordered a roof for
the vehicle and it was scheduled to arrive on 11/9/2015 but was
backordered. We spoke with the customer on 11/17/15 and advised that the
roof had arrived and was installed, we advised that the vehicle was
in the paint department and would be painted the next day.  The
vehicle was ready and picked up on 11/25/2015.We
are sorry that the second repair took longer than expected. Sometimes parts are
on back order and that is out of our control. We did our best to get the
vehicle back to the [redacted] Family as soon as we could. Unfortunately
we cannot reimburse them for their deductible. They chose to report the second
claim to their insurance carrier in order to have the repairs done. We do not have any
control over the amount of a deductible or rates that an insurance company
charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The seller is lying as they never responded to my offer, then last week end I see they changed the price, so when I called Monday amI negotiated a price with the salesperson ([redacted]) he drove the truck said it was fine and we agreed per his mamt that the $5,500.00 was accepted. I said fine I am ready to pay for it, [redacted] said he would call me right back. He never did so I called back some three hours later and was told that it was sold but it is still on Ebay with a higher price and still in stock so that was a lie. The company misrepresented an item for sale,lied to jack up the price,lied and told me after I was the only one buying that it was sold. It is still for sale as of right now so they are all a bunch of liars! 
Regards,
[redacted]

In regards to Mr. [redacted] original offer on ebay, unfortunately it was not accepted due to the offer price being to low. Unfortunately while Mr. [redacted] was negotiating the deal, someone came in and paid cash for the truck. We have a first come first serve policy. There was no deposit left on the vehicle, therefor it was sold to the customer on site with cash in hand. If we get a similar vehicle on trade, we would be more than happy to assist him with a purchase.

This deal dates back to December of 2015. The customer did not trade the leased vehicle to us so the charges are between him and Ford Credit. The dealership does not assume responsibility for remaining payments or damages as that is a lease agreement between the leasing company and the...

customer. The dealership is in no way attached to the deal other than being the one who completed the paperwork and delivered the vehicle. Ford credit does allow a lease to be turned in early if the replacement is a new Ford vehicle and it is financed or leased through Ford Credit. As the vehicle purchased was pre-owned the financing would not be run through Ford Credit because their retail used vehicle rates are not competitive with the market. Had we traded for the vehicle we would have assumed the buy-out amount and made the payoff to the lender, but again the vehicle was turned in and not traded. The charges from Ford Credit to the customer as well as the impact to his bureau for not satisfying the terms of his obligation are between the customer, the lender and the credit bureau. Based on the above Kings Ford has no responsibility to reimburse monies and since we are not a party to the previous lease transaction we have no obligation or ability to change the bureau.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: I used to use Coverall for my cleaning service at my dental practice. They used to come every Sunday for the cleanings. When my staff arrived at my practice the morning of Monday, January 21, they noticed the door was left unlocked and the alarm system was not armed (the cleaning service is supposed to lock my doors and arm the alarm before they leave). I checked my records with the alarm company and found out that the alarm was disarmed by the code provided to the cleaning company Sunday, January 20 afternoon and was never armed back up. I called the supervisor of the cleaning company and informed them of what happened and that I no longer wanted to continue my contract with them. They spoke to the person who had come out for the cleaning and he initially said that he did indeed arm the alarm and lock the door. When I sent them my alarm company's records, he realized all evidence was against him and took back what he said. I immediately asked my staff members to walk around the practice and see if anything was missing/broken. Nothing appeared to be out of place that day. 2 days later, we noticed that one of the gaming systems we have for our patients in the reception area was tampered with and damaged. I approached the cleaning company again, this time to get reimbursed for the damaged item, and they told me to obtain a police report, which I did. The police officer wrote down what happened and I was able to obtain a report. When I sent the police report to the cleaning company, they said the police didn't specifically tie the damage to them and instead simply recounted what we said to them. However, I informed the cleaning company that the game system is constantly being watched by my receptionist at all times and the only time somebody could have damaged it was when my office was left unlocked and unarmed for almost 20 hours. They refuse to pay me for the damage that was caused due to their negligence. I am not sure what to do at this time so I am approaching the Revdex.com. Thank you!Desired Settlement: I want them to pay for the replacement of my game system unit, which cost me $472.50 including sales tax.