Covenant Heating & Air LLC

Initial Business Response /* (1000, 14, 2016/03/04) */
The following letter was sent to MS *** on March
Ms*** ***,
In response to your complaint filed with the Revdex.com we would like to provide you with the following is an excerpt from the disclaimer
on our web site
"Sewer Cleaning:
In cleaning or snaking sewers which are old, broken or separated, there is an increased risk that the cables from the sewer machine may become lodged in the sewer or pipes walls may fail and begin to leakShould this occur, the property owner will incur any and all costs for removing the cables from the sewer and the repair of pipe(s)The cables will need to be removed promptly to avoid further damage to the sewer pipes located on the owner's property or those on the county side of the sewer lineThe owner would be responsible for the cost of lost or damaged cables or broken/damaged pipe(s)."
When snaking pipes like yours, that are years old, there is a real risk of finding that the pipes have begun to fail or that there was already a bad spot and when we remove the gunk inside the pipe it will begin to leakHaving not seen the pipe, you repaired yourselves, I am not able to determine the causeI have never had a hand snake go through a pipe that was not already failing
Regardless of fault we are returning to you $396.55, which is a refund of your full amount
Sincerely,
*** ***, President
Covenant
Initial Consumer Rebuttal /* (2000, 16, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseWe will accept this as settlement