Cove Lounge

Revdex.com:At this time, I have not been contacted by Cove Lounge regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me When my money is refunded I will consider this issue resolved
Sincerely,
*** ***

Unicode","sans-serif">We
at Cove Lounge pride ourselves on excellent customer service and do apologize
for the misunderstanding in regards to the gratuity charged to *** *** on
May ***, While *** *** did not order within a group, she was a member
of a private party of guests and therefore the gratuity charge was applied
Due to the miscommunication on our part, we are willing to refund the $
charge

Review: On Saturday, May [redacted] I met some friends at Cove Lounge in Harlem. We were in a private, reserved room where light refreshments had been purchased ahead of time and were being served. I decided to order my own separate meal and was shocked to see a gratuity charge on my bill. I was told by the [redacted] that there was a service charge attached to the bill because we were in a private room but this information wasn't adequately disclosed when I entered the restaurant -- there was no notice at the hostess station, on the menu and the server didn't mention it when I placed the order. The [redacted] refused to take this additional money off my bill. I was under the impression that gratuities were applied for groups of 6 or more. I did not order with a group. I'd like my gratuity charge of $8 to be refunded to my credit card.Thank you[redacted]Desired Settlement: I'd like this practiced stopped at this business and I'd like a refund of $8.00

Consumer

Response:

At this time, I have not been contacted by Cove Lounge regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We

at Cove Lounge pride ourselves on excellent customer service and do apologize

for the misunderstanding in regards to the gratuity charged to [redacted] on

May [redacted], 2015. While [redacted] did not order within a group, she was a member

of a private party of 40 guests and therefore the gratuity charge was applied.

Due to the miscommunication on our part, we are willing to refund the $8.00

charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. When my money is refunded I will consider this issue resolved.

Sincerely,