Coutu Bros. Moving & Storage

The customer hired Coutu Bros. Moving & Storage for her move on 4/26/2019. The move was completed swiftly and professionally by 3 background checked and drug screened men. This customer has NOT reached out to our company since before her move on 4/26/2019. We have not been contacted in any form by the customer, as the customers primary action was to write numerous slanderous reviews (Beginning on 11/15/2019) on social media before even attempting to notify us of any claims. The customer writes in her complaint that "Fast forward weeks and I noticed my items were stolen" - Please note that there was also a 7 month gap between the date of this move, and the first reviewing claiming that we stole her items. In the customers initial review on ***, which has since been deleted, she began the review by stating "Although I have no proof..". Immediately upon reading her review, I reached out to her to ask about her move since she had not given us her name (Her *** name was different than the name on this review) or the date in which she moved - she failed to provide any information regarding her move and I had to find all of this information out myself. I would like to make it clear that this customer, to this day, HAS NOT attempted to reach out to us regarding her claim and accusations. I stated to the customer that we take claims of theft very seriously and strive to be transparent in this process. I also stated to the customer to file a police report if she felt that it was necessary, to which she responded "and what will that do at this point?". In the Revdex.com complaint, the customer states that she has contacted the police which is also false, as we have yet to be contacted by any police department. I responded to the customer by asking what her preferred resolution would be since she stated herself that she has no proof, to which she responded " At this point I understand that not much can be done. The purpose of my reviews were to make others know to not pack valuable items in clear containers". The second point of contact with the customer was yet another *** interaction (11/23/2019) when the customers husband as he continued to post reviews making accusations of theft. I responded to the customers husband stating the same thing that I said to his wife 8 days prior. The customers husband also deleted his post upon my response. There is absolutely zero evidence that a theft occurred during the move on 4/26/2019 - yet the customer has chosen to post slanderous reviews accusing our men of theft, 7 months after the move was completed. To conclude, there are numerous false statements made in this complaint. The customer never reached out to our company as of 12/3/2019. I personally reached out to the customer following the initial review which she deleted, and I also responded to her husbands review in which he has also deleted. All responses to this customer have been deleted by the customer. The customer has completely disregarded our claims process and has yet to formally notify and contact us about this claim. Also, if the customer has truly filed a police report in which they claim (as I recommended to do if she felt the need), we have not been contacted by any police department as of 12/3/2019.

We have answered this customers complaint verbally and in writing last month. As stated in our written response, we did not come in contact with the items he says he is missing. The customer searched the truck before it left his residence in NY and stated the truck was " all clear" , nothing was left in truck before the truck headed back to RI. When the truck broke down, we backed up another truck to it to offload all the contents onto the new truck. I, as the owner, checked the truck myself, multiple times, as did the crew to make sure every item was offloaded correctly. The out of service truck was completely empty before we towed it to the mechanic. Every piece of equipment was even taken off it, it was one completely empty box. . The shipper claims he does not want any money back, he just wants his box found, I cannot give something back we don't have or ever came in contact with This claim is closed, for the 4th time now.

we did contact the next few moves we did after this delivery, we did all the forensic steps you inquired about, no one has any extra boxes that are not theirs. We are not calling you a liar, all were saying is we do not have the box your inquiring about.