Coutts Courier Company Ltd. (Saskatoon)

We will provide the information necessary so this customer can file a claim.  We will work with this customer to resolve her issue.[redacted]

Complaint: [redacted]
I am rejecting this response because: We paid for...

packing the dishes in double thickness boxes with two layers of packing. We found our dishes in single layer boxes  with one layer of packing, I feel cheated because of the resulting dish breakage. I feel  intimidated with a newly minted bill for service already paid. You win, but I caution other customers to be wary of trusting getting what is paid for from this company.
Regards,
[redacted]

[redacted] called us on 3/18 and informed us she had filed a complaint against us with the Revdex.com.  This was the first we had heard of it.  I always respond to Revdex.com complaints immediately for obvious reasons.  [redacted] was not charged the amount she quoted in her statement.  She was...

charged the 2 hour minimum plus the standard one hour travel, just as she was quoted.She paid $395 for her move.  There will be no refunds offered.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I attempted to contact Mr. [redacted] at the telephone number he provided. at 9:10 this morning. He was not available, so I explained I was calling in response to his message and asked that he call me back. At 9:35, I received a call from Antonio with All My Son's who knew nothing about our claim. I asked him to let Mr. [redacted] know that I wanted to speak with him directly. As of now (approx. 4:50 PM), I have not heard from Mr. [redacted]. Does not appear to be eager to resolve this matter.
Regards,
[redacted]

There were issues because the shipment was moved into storage and the damage was not reported in the required 90 days.  We would ask that Mr. [redacted] reach out to our claims dept at [redacted] and start the claims process and we will honor the claim.  We apologize for the delay in getting...

this claim processed.[redacted]

Complaint: [redacted]
I am rejecting this...

response because:  Mr. [redacted] did not send the $95.00 he promised until Revdex.com got in touch with him (have not received it as of today).  He is now threatening me.  Here are his messages sent to my work:From: [redacted] [mailto:[redacted]@allmysons.com] Sent: Thursday, September 01, 2016 8:48 AM To: [redacted] Subject: EXTERNAL: FB Comment You have until the end of the day to remove your comment or the conditions under which you signed your settlement agreement will be enforced. [redacted]PresidentPH: [redacted] From: [redacted] [mailto:[redacted]@allmysons.com] Sent: Wednesday, August 31, 2016 4:47 PM To: [redacted] Subject: EXTERNAL: Agreement Ms. [redacted], I refunded the $95 we agreed upon today.  That was in addition to the $75 for the cabinet you agreed to.  I recommend you review the document you signed thoroughly.  I need you to delete the nasty post you put on our Facebook page today.  [redacted]PresidentPH: [redacted]
Regards,
[redacted]

All agreed upon refunds have been completed.  The only item still unresolved is the customers commitment to abide by the conditions of the agreement.[redacted]