Courtyard Marriott

Hi there my friends, I would just like to give a shout out, where I feel that even more is deservedSo a Big! thank you to *** *** and all the rest at Arizona Goldens you see when we started this journey a little over a year ago I had never heard of seizure alert dogAll we knew was my health was deteriorating fast and the doctor's told me it would be good to investigate the dogs that I had never heard of or think about an assisted living home
What? at my age.....a.....no! so I did my research and found Arizona goldens llcthey were all comparable in price butt azgolden's just made you feel good, they spent that extra time with you and your loved ones explaining the whole program and what to expect or not expect, dogs are dogs, not robots! As we went through the process of meeting different puppies and going to puppy training classes every week and trying to find that one special bond for you it was all such a learning experience but seemed odd because I thought I bonded with them all,,,,,,, A little EGO!!!!!!!! perhaps? but they new exactly what they were doing and looking for a dog for me, but what this whole shout out was even about was that from the start they told us we would become family to their large family after all this was said and done!
Well two day's ago I took a walk with my dog *** in the new sub division that we just moved into and somewhere along the way I SEIZED and took a fall and hit my head on a rockAs *** sprang into action alerting the button on my bracelet and calling the first responders to save my life for the second time this month, I am a very lucky man to of woken up alive in the hospitalBut here is something that wasn't in any contract! That ***, *** and *** would always be here for us or the dog'sAs I was transported to the hospital and admitted, *** who is now working again made possible by the dog,and the first responders have ***'s number to contact everyone else, because he offered to be family from the start and he sat with me in the hospital, took care of *** and kept everyone else up to date! A true man family and company that goes up and beyond the call of duty! GOD Bless you all and we can't thank you enough! *** *** *** kid's and ***!!!!!!!!!!!!!!!!!

In 2012 we started working with Arizona Goldens to get an Autism Service Dog for our daughter. Throughout the whole processes [redacted] and the others at AZ Goldens were very helpful , professional and supportive. They helped us make videos and took photos to assist in our fundraising efforts. Once the funds were raised they scheduled a two week boot camp and worked with us, our daughter and the new dog every single day until we were all confident and competent handling the service dog. [redacted] returned at the start of school to go to school with our daughter and her aides to help explain and problem solve for the dog being at school with her. In 2013 [redacted] returned to help again at the start of school. The on going support and help with issues as they come up has really gone above and beyond what I would have expected. The effect of the service dog on my daughter's life has been overwhelmingly positive. It has really made a huge difference for all of us.

Spoke with Mr. [redacted], the discrepancy is that someone in his party took a bottle water from the room, which costs $2.50 so his balance was...

$103.16. In good faith we have rebated the $2.50 to his credit card and Mr. [redacted] appreciated my call.
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I totally disagree with response from business.  I do not believe it is legal to charge extra without making you sign/understand terms.  We stay in hotels all the time and don't have issues like this, alays stay inot holiday inn express or better.  It is not fair for anyone to charge extra for services that were never incurred.  Extra charges came off account but it did hold the charges they took init ally which does affect acvount.  Big businesses like Marriott don't care about little people.  I'm sick and tired of corporate greed, it's about time someone does something about it.
Regards,
[redacted]

These guests stayed at our property on 12/30/2015.  Their card was pre-authorized on 12/30 at check-in for $120.00.  This is not a charge, it is a pre-authorization to make sure that guest have the funds available to cover the cost of the room, plus a system calculated amount that adds for...

possible charges at our restaurant and or pantry at the front desk.  This is an industry wide practice to make sure our businesses verify a guest has the funds to pay for their room and to pay for items added to their folio as a room charge, throughout their stay.  The final amount, which was $99.51, is the correct charge that reflects after the guest checked out of the hotel.  The pre-authorization falls off the guest’s account in roughly 2-3 business days, depending on who the guest banks with. Unfortunately, this process wasn’t explained clearly when the guest asked our front desk agent.  I have already spoken to this employee to reiterate this process, which was explained during training.  The guest wasn’t overcharged, it was a simple misunderstanding.

Review: We stayed at this hotel and arrived at 10:34 pm on 12/30. Upon signin, was not asked to sign any paperwork, just quoted rate of $89plus tax for night and asked for payment, which we provided (bank card, which is a credit card). On morning of 12/31, checked bank account and saw 2 charges, one for 120.00 and one for $99.51. Called down to front desk and they said thst they charge you twice, one is a hold for incidentals and one is real charge. They advised that charge will come off in one day but that is not true as it takes 7-10 days for extra charge to come off from bank account. I asked them how they can charge us twice but they said it's their rules and can't do anything about it. On way out, spoke 2 front desk again and complained again and their response is that they have a little sign at check in advising of their charging practices, however, as far as I'm aware, it is illegal to charge anyone twice for a service or product without making someone sign/attest to their understanding of their deceptive and fraudulent practices. At checkout, never signed any paperwork. Front desk asked if we wanted a receipt when we were leaving, this shouldn't be an option, it should be a requirement, especially for credit card charges (did ask for receipt which I have). If I had known, I would never have stayed at the Marriott. We travel all the time, belong 2 an exclusive vacation club and stay in hotels all the time prior to getting to our destination, never have issues like this. Just fraudulent that anyone can legally charge you twice without actually acknowledging or signing legal document. I would like someone to check into this for me, not fair for anyone. Some people leave exactly what they need in their checking account (and use cash for trip) and charging an amount twice could really cause a problem. Thanks!Desired Settlement: I would like the Revdex.com to conduct a thorough investigation of this chain, which may include working with the FTC, to resolve hotel billing operations. Currently there is no agreement in place at check in or at checkout to sign, which advises of its billing/collection practices. The current practices at this chain are considered fraudulent considering they are charging consumers twice for a service, without the consumer understanding or acknowledging collection practices. I do believe this company should incur penalties for deceptive practices.

Business

Response:

These guests stayed at our property on 12/30/2015. Their card was pre-authorized on 12/30 at check-in for $120.00. This is not a charge, it is a pre-authorization to make sure that guest have the funds available to cover the cost of the room, plus a system calculated amount that adds for possible charges at our restaurant and or pantry at the front desk. This is an industry wide practice to make sure our businesses verify a guest has the funds to pay for their room and to pay for items added to their folio as a room charge, throughout their stay. The final amount, which was $99.51, is the correct charge that reflects after the guest checked out of the hotel. The pre-authorization falls off the guest’s account in roughly 2-3 business days, depending on who the guest banks with. Unfortunately, this process wasn’t explained clearly when the guest asked our front desk agent. I have already spoken to this employee to reiterate this process, which was explained during training. The guest wasn’t overcharged, it was a simple misunderstanding.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I totally disagree with response from business. I do not believe it is legal to charge extra without making you sign/understand terms. We stay in hotels all the time and don't have issues like this, alays stay inot holiday inn express or better. It is not fair for anyone to charge extra for services that were never incurred. Extra charges came off account but it did hold the charges they took init ally which does affect acvount. Big businesses like Marriott don't care about little people. I'm sick and tired of corporate greed, it's about time someone does something about it.

Regards,