Courtesy Lincoln Mercury

I am rejecting this response because:I was never offered a dianogstic test from Crystal carwash...after speaking with *** I was told they could have vaccumed the water out and my car would of started...she stated [redacted] was trying to scam me out of more money than this would normally cost.Also I don't recall speaking to *** and being told he was the owner if this is true I apologize but I was not offered the carwash until I briefly went off and let him know I was reporting his business...when I stated that he offered me quote unquote..as a gift in free washes

I am sorry the way Ms *** felt after her car wash.When Ms *** car stalled in the wash Ryan the manager pushed her out offering her to have one of our mechanics to look at it.Ms *** said no I have a with full warranty and than she called a tow truck.About days later she called and
talked to *** requesting we should pay her repair, in ***'s notes she gave her the information of where the car was and the name of the dealership *** *** ***.*** gave John *** the owner the information so he could investigate the situation and find out the causeSo he went to the Luther dealership and talked with the service writerThey could not pin point the specific problem other than it got wetIn a car wash cars get wet.The undercarriage is the same psi on all washes The car wash did not malfunction therefore we do not feel we are responsible.John *** in good faith offered her $of washes which she agreed and never came in to pick them up.Sincerely, John ***

I am rejecting this response because:I was never offered a dianogstic test from Crystal carwash...after speaking with [redacted] I was told they could have vaccumed the water out and my car would of started...she stated [redacted] was trying to scam me out of more money than this would normally cost.Also I don't recall speaking to [redacted] and being told he was the owner if this is true I apologize but I was not offered the carwash until I briefly went off and let him know I was reporting his business...when I stated that he offered me quote unquote..as a gift 100.00 in free washes